Reviews (491)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
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Merchants recommend this app for handling complex, real-world shipping setups that Shopify alone can’t manage. They highlight powerful rules for mixed catalogs, B2B tiers, and multi-warehouse or dropship scenarios, plus accurate dimensional and multi-box rating that prevents undercharging. Many report clear gains in profit and checkout accuracy. Support is frequently praised as fast, hands-on, and willing to configure and test intricate scenarios.
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Customer Support is Excellent
Thank you for the kind words! We’re glad to hear your experience with our support team has been such a positive one.
If you ever need assistance again, please don’t hesitate to reach out.
Best regards,
Ron Anderson
Technical Strategist
Amazing service & Support !
Thank you! We’re so glad to hear you’ve had a great experience with our support team.
If there’s ever anything more we can do for you, just let us know - we’re always here to help!
Best regards,
Ron Anderson
Technical Strategist
One of, if not the best customer service focused business I have ever worked with! I cannot express how grateful I am to have found Intuitive Shipping!
Thank you so much for the incredibly kind words! It means a lot to know that Intuitive Shipping and our support team have made such a strong impression, and we’re glad you found us, too!
If there’s ever anything more we can do to support you, just let us know - we’re always here to help!
Best regards,
Ron Anderson
Technical Strategist
This app is great! We love how it works! You can do anything you need to related to shipping with this App!
If you need help, the support team will chat with through a solution or schedule a call to allow for a screenshare!
Thank you for the great feedback! We’re happy to hear you’re loving how Intuitive Shipping works for your needs. It’s also great to know our support team has been able to guide you through solutions quickly and that you're taking advantage of our one-on-one support meetings.
If anything new comes up or you’d like help optimizing further, just let us know - we’re here whenever you need us!
Best regards,
Ron Anderson
Technical Strategist
The best customer service bar none for Shopify apps.
Wow, amazing! Thank you so much for the kind words. We're very happy to hear that you're getting the support you need when it's needed. Our support team is always here to answer questions or help you work through any concerns. Please don't hesitate to reach out should the need arise.
Best regards,
Ron Anderson
Technical Strategist
We have been using Intuitive Shipping to optimize our Shopify shipping processes, and their expertise has been invaluable. Their team not only identified and resolved complex shipping issues but also refined our workflow, making our shipping department more efficient and even profitable.
Intuitive Shipping swiftly diagnosed and resolved scenario logic issues, ensuring that products triggered the correct shipping rules while eliminating errors that caused missing or inflated rates. They addressed Shopify’s limitations, such as missing weight and dimension data, by implementing solutions that corrected miscalculations and improper box assignments. Their guidance helped us fine-tune our packing procedures, minimizing weight while maximizing shipping options and increasing our shipping-related revenue.
Beyond fixing errors, Intuitive Shipping enhanced our setup with precise adjustments. They expanded weight ranges to prevent cutoff errors, modified standard shipping scenarios for better coverage, and consolidated conflicting rules to streamline rate calculations. They worked closely with us to refine product measurements and correct dimension errors, ensuring optimal box selection and shipping accuracy. When Shopify’s default error messages confused customers, they went beyond their usual scope to help us customize them, directing customers to our support team instead.
Their team was highly responsive, providing immediate solutions through live troubleshooting calls and ongoing email support. They worked collaboratively with us, offering detailed documentation, screenshots, and case examples to expedite resolutions. When Shopify’s backend changes disrupted our shipping settings, they updated their own support materials to reflect the latest developments, ensuring continued efficiency.
Intuitive Shipping helped us navigate Shopify’s rigid system, correcting overestimated shipping weights caused by default box settings and offering strategies to work around Shopify’s lack of fulfillment box customization. When Shopify relocated key error message settings, they guided us through the update process, preventing unnecessary disruptions.
Intuitive Shipping consistently demonstrated their commitment to improvement by incorporating our feedback into their documentation and refining their app based on real merchant experiences. Their dedication to customer support, proactive problem-solving, and willingness to go beyond their scope set them apart.
Working with Intuitive Shipping has been a seamless and highly productive experience. Their technical expertise, hands-on approach, and continuous optimization have transformed our shipping strategy. For any Shopify merchant dealing with complex shipping setups or platform limitations, Intuitive Shipping is the ultimate solution.
Our sincere gratitude for taking the time to review Intuitive Shipping! We’re proud to hear how our software has helped streamline your shipping processes and ensure accurate rates.
The gift of your time and kind words mean the world to us. Our team beamed when this review came in—it truly validates the hard work they put in every day.
Please don’t hesitate to reach out if you ever need guidance or have suggestions for new features or improvements.
Thank you!
Adriann
Operations Manager
App works well for us and support is always fast and incredible. Great team.
Thank you! It's great to hear that Intuitive Shipping is working well and that your experiences with us have been so positive. We're happy to hear that you're getting support in a timely fashion when it's needed. If we can help with anything else, please don't hesitate to reach out again. Our team is always here to help!
Best regards,
Ron Anderson
Customer Experience Manager
Great App, Great Support, highly recommended.
Thank you! We very much appreciate your recommendation and we hope that you'll reach out to our support team again should you run into any concerns or just have questions about Intuitive Shipping.
Best regards,
Ron Anderson
Customer Experience Manager
It's an excellent app, and the customer service is great and fast!
I am very grateful to have found this app.
Thank you for taking a few moments to share this! We appreciate your kind words about Intuitive Shipping and our support team and we're happy you found us, too! Please don't hesitate to reach out should you need our help again.
Best regards,
Ron Anderson
Customer Experience Manager
Amazing app, incredible customer service
Thank you for taking a few moments to share this! We appreciate your feedback and we hope that you'll reach out to our support team again should the need arise.
Best regards,
Ron Anderson
Customer Experience Manager
