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When first getting to know the platfrom, it does seem like its a lot. But, once you know what you are looking at, all of that information starts coming together.
The only issue I have had so far was a variant/product issue where variats were loading as their own product rather than under the same product. I reached out to Customer Service and Jansen was the one who responded. We must have worked on this issue for 6+ months together, along with his engineering team. They did not give up until the issue was resolved. There was always constent communication between Jansen, the engineering team, and myself during the process.
If any other issues arrise I will be going to Jansen for assistance. I have been assisted by other customer service representatives before but since Jansen has more in-depth knowledge about our Inventory Planner, that I will contact Jansen for any further issues or questions.
Hi there,
Thank you for taking the time to share your experience with using Inventory Planner. We're glad to hear that once you became familiar with the system, the information began to come together for you.
We appreciate your patience and understanding regarding the variant/product issue you encountered. It’s wonderful to hear about the support you received from Jansen and our engineering team. We’re committed to providing persistent and effective solutions, and your feedback highlights the lengths we go to ensure our customers' satisfaction.
We’re delighted that you had consistent communication throughout the resolution process. Jansen's dedication to resolving your issue and his in-depth knowledge of Inventory Planner are truly commendable, and we’ll be sure to recognize his efforts.
Your loyalty to Jansen for future assistance speaks volumes about the quality of support he provides. While we hope you won't encounter further issues, please know that our entire customer support team is always here to support you with any needs you may have.
Thank you again for your detailed and thoughtful review. Your feedback is invaluable in helping us continue to improve our platform and services.
Best regards,
Mike G.
It is with a heavy heart that I am giving Inventory Planner a 1-star review.
We have been using Inventory Planner for over 4 years now and in that time we enjoyed all of the great features it had to offer. There is a lot of data to play with, and we finally set it up just the way we wanted.
Unfortunately, when our team inquired about negotiating a yearly contract (as opposed to the monthly payments we had set up through Shopify), we were shocked to be hit with a proposal over twice the price of our current subscription. As a loyal customer, this was the last thing we expected.
Once we realised we had been caught in a trap, it was too late. We discovered other reviews from customers that had experienced the same thing. If only we had seen these sooner.
If you are a new customer, and you are agree to the new pricing model, there shouldn't be any issues. But if you are a current customer and looking to review your pricing, please take note of what happened to us and avoid it at all costs!
Hi there,
Thank you for sharing your feedback. I understand that you were informed about the implementation of the GMV pricing model for new and existing customers of Inventory Planner.
From your discussions with us, we made many efforts to secure the most cost-effective solution for you based on our GMV pricing model. When you expressed dissatisfaction with the presented discount, we sought your feedback regarding your expectations and how we could move forward. We highly valued your partnership, and we wanted to explore further options upon review.
We offered to consolidate a collective contract for all three of your Inventory Planner accounts on a 12-month term, while still allowing you to continue making monthly payments.
It is a common practice across multiple industries to review contracts at the time of renewal, ensuring fair charges for GMV increases or decreases. We apply this approach to all our customers.
We wish that we could have found a mutually beneficial resolution.
Best regards,
Mike G.
This app has become a critical part of our workflows for its excellent abilities to forecast inventory needs. And the support team is awesome, too. They can always track down an answer to my question, and there are a lot of features they can enable on the back-end for specific use cases.
Hi there,
Thank you very much for your feedback, we love hearing from our customers! :)
It's fantastic to hear how well Inventory Planner has fit into your tech and how impactful it is. It's great to hear how highly you rate our support team too, I'll be sharing this with for sure as I know they'll get a kick out of hearing how well they're helping.
Thank you again,
Tom (Inventory Planner by Sage)
Have been using Inventory Planner for a couple of years now and it's helped us to streamline our processes. Very powerful tool that we need on a daily basis.
Hi there,
Thank you for your review, we really appreciate it!
It's fantastic to hear how well Inventory Planner has helped streamline your processes over the last two years.
Thank you again,
Tom (Inventory Planner)
We've been using Inventory Planner for various years now, and have nothing but good to say about the platform itself. While this is certainly not the cheapest option around, it's made managing 10's of thousands of SKUs much more manageable and has led to us developing very advanced inventory strategies that has brought our brand to the next level.
There are endless metrics and numbers in here that you can get lost in, and each term is defined in their Glossary of Terms, which is a life-saver if you're learning and wanting to know how to best utilize the data that the tool generates. We can finally do collection-based reporting thanks to Inventory Planner as well, something that is not available in Shopify's native reporting. Forecasting, building POs, and really any other inventory-related task is all made very easy thanks to this platform.
The biggest downside is the price. They received outside investment and the investors are wanting a quick return. They tried to increase our price literally 6x overnight, to which we had to negotiate and got down to 3x our old price, which is still an absurd increase for the same service we'd already been paying for for 2+ years prior. If the tool wasn't so good, we would have dropped Inventory Planner due to that experience. That being said, they are now showing some positive signs and more flexibility in pricing, which is a welcomed change and I still would recommend this tool to all Shopify merchants.
Hi there,
Thank you very much for taking the time out to review us, we really appreciate it.
It's great to hear that Inventory Planner has made such a big improvement on managing your stock and accelerated your growth so well.
We appreciate your feedback on our pricing too, we're always keen to hear feedback from our customers and are keen to strike the best balance between what's fair to our customers whilst allowing us to grow so we can take Inventory Planner to the next level - and ones after that!
Thank you again,
Tom (Inventory Planner by Sage)
Inventory Planner has streamlined our ordering process. It is so clear to see what's selling through, what needs ordered and what's not selling. The filtering is endless so you can keep going deeper and deeper into searches and really refine what you are after.
I would highly recommend this to anyone who wants clearer visibility about their stock, sales and trends
Hi there,
Thank you so much for your review, it's great to hear about the impact that Inventory Planner has had on your business through the visibility and streamlining of processes.
Thank you for your endorsement, we really appreciate it!
Tom (Inventory Planner by Sage)
Lavender was a great help when I didn't understand why csvs were connected
We honestly couldn't agree more. Lavender is legendary! Thank you for your feedback and for being part of our community!
The support team is incredibly helpful. We have worked with them on several occasions and they are always quick to respond and address any issues we are facing. Highly recommend!
Hey there,
Thank you so much for your kind words and continued trust in our team!
We're truly grateful for the opportunity to support you and are thrilled to hear that our responsiveness and problem-solving approach have made a positive impact in your view of our software. We are here whenever you need us!
Please be sure to reach out if we can help you in any way.
Kindest regards,
Ade
Inventory Planner by Sage Team
I’ve been using the software service from this company and have had a truly great experience so far. The customer support has been outstanding, especially from Ade, who has been incredibly helpful, responsive, and professional. It’s rare to find such dedication and care in customer service these days. I highly recommend their service and truly appreciate the excellent support provided. Keep up the great work!
Hi there James,
Wow! Thank you so much for your review. It’s truly wonderful to hear that you’ve had such a great experience so far! Providing a seamless experience, both in day to day use and through our interactions is always our goal.
On a personal note, I really appreciate your kind words about my support. You are incredibly kind, and I’m grateful for your feedback. I’m delighted to know that you recommend using Inventory Planner by Sage and that you’ve received excellent support whenever needed.
While this is always our intention, reading your testimony makes it all the more meaningful.
Thank you again! 😎
Please be sure to reach out to us if you need anything at all.
Kindest regards,
Ade
Inventory Planner by Sage Team
Brilliant software. Helps us to analyse sales data and optimise stock
Hey there,
Thank you for sharing your kind feedback about our software! 😊
We are delighted to hear that it’s helping you gain valuable insights into your business performance and manage your inventory levels more effectively. Customer feedback inspires us to keep refining our software to better support our customers.
Please do not hesitate to reach out if you need assistance, our team is always here to help.
Best regards,
Ade
Inventory Planner by Sage Team
