Joy Loyalty Program Rewards

Joy Loyalty Program Rewards

Reviews (1,789)

Overall rating
4.9
Counts per rating level
  • 95% of ratings are 5 stars
  • 3% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants say this is a high‑value loyalty app for driving repeat purchases and customer retention. They like the cost‑effective plans with points, referrals, birthday rewards, tiers, and flexible reward ladders. Many highlight easy setup, smooth Shopify integration, and extensive customization to match their brand. Support is frequently praised as fast, patient, and hands‑on with setup, troubleshooting, and custom CSS or UX tweaks.

Edited April 10, 2023

Super Helpful! Got everything up and running for me. Looks like a super easy app to use. Thank you.

Update: We updated our Theme from an older version to the new 2.0 version and our rewards widget went missing! Abby responded to our message and solved the issue incredibly quick. Our customers didn't even notice that it was missing. Thank you Abby!

Chelsey Smith Cosmetics
United States
12 months using the app
Edited February 28, 2023

So far I've had a good experience. Esther was a great help with getting things set up. The app seems pretty easy to use and to set up.

Recently worked with Hanna and see was able to help get several features sync to my website. I will say getting the Klaviyo integration to work was a bit of a headache but we managed to get everything taken care of.

TOYA REY HAIR CARE
United States
11 months using the app
April 7, 2023

It has taken me a while to get to this app, so much to do in getting a new website up and running. There where a few things i did not quite understand so got onto the support chat on Good Friday!!! Jasmine and Wiliam were there and within a few minuites i was up a running. Very happy and excited to use this super flexible app. Thanks Jasmine and Wiliam!!

K and L Wines Online 2.0
United Kingdom
About 2 months using the app
January 31, 2023

Amazing, fast support from Esther and Tony - they answered my questions quickly, and were able to help me with the formatting of the pop up. The app is easy to set up and the free plan has lots of great features - we are hoping it will really engage with our customers and not only grow our store, but also our database and social following too. Thank you.

Oscar and Tilly
United Kingdom
About 6 hours using the app
Edited March 19, 2024

Recently had a small tech issue with our store, I spoke to Jasmine from support and she was super helpful, they got the issue fixed promptly.

Update: Had to contact Joy recently again about a modification for the widget display on certain pages. Esther and Toby were quick to get this sorted for us. Thanks!

The support is very good. Keep up the good work.

Honour Clothing
United Kingdom
Over 1 year using the app
March 2, 2023

Avada was incredibly helpful with her swift and friendly responses, I had a few queries right from the onset but she was on hand to help with it all. I'm yet to see the app in full swing as my store launches next week, but the fantastic customer service has already placed my mind at ease and I'm pretty confident I'll be more than happy sticking with these guys.

opujewels
United Kingdom
25 minutes using the app
May 2, 2022

I wanted an app which helped with customer retention. I already have a way to drive business from my marketplace sales channel to my website, but am looking for a simple way to reward and encourage the repeat customers I have. I clicked the chat icon to set up all features and remove branding and Marcus was very quick to respond and help with that. A very smooth and easy transaction.

oshoppu
United Kingdom
36 minutes using the app
January 12, 2023

Great app for rewards! I installed and uninstalled several different reward apps because most would only do part of what I wanted, but not everything. I love that this one connects with POS and online, so my customers can shop in store then redeem points online. Any questions I've had about using the app have been promptly answered, and support is kind and helpful. Definitely recommend.

Whisper Intimate Apparel
United States
2 months using the app
June 28, 2023

We tried multiple different reward apps that had one issue after another before finally trying out Joy. We should have gone there first! This is a great app that integrates with our site AND the POS which was imperative to our business. Customer service is quick to respond and very helpful. We're saving money after switching from our original app and this app works better for us. Win win!

kleanspa
United States
12 days using the app
Edited February 18, 2024

I have been using the free version for a couple years, it's perfect for my needs and the best thing is that support are super helpful. I set it up a while back and it just runs without me needing to do anything, however i recently upgrade my theme and lost the reward widget on my store. I logged into chat and between Pamela, Esther and Gideon we had everything sorted ASAP. Highly recommend!

Salty Minx
New Zealand
Almost 2 years using the app