Joy Loyalty Program Rewards

Joy Loyalty Program Rewards

Reviews (1,791)

Overall rating
4.9
Counts per rating level
  • 95% of ratings are 5 stars
  • 3% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants say this is a high‑value loyalty app for driving repeat purchases and customer retention. They like the cost‑effective plans with points, referrals, birthday rewards, tiers, and flexible reward ladders. Many highlight easy setup, smooth Shopify integration, and extensive customization to match their brand. Support is frequently praised as fast, patient, and hands‑on with setup, troubleshooting, and custom CSS or UX tweaks.

July 14, 2022

Excelente aplicación y servicio de Prakash. Utilizo esta aplicación para ofrecer beneficios por compra y en definitiva cumplio con todas mis espectativas

saugonzalezmedical
Mexico
31 minutes using the app
June 19, 2022

Great app and the best customer support ever. Emily was very helpful and super fast in unlocking for free all of the apps features. All shops need this app !

Great Fountain Italy
Italy
13 minutes using the app
April 2, 2026

I’ve been using this app for a while, and the experience has been fantastic. The app itself is intuitive, reliable, and really helps streamline my store operations.

A special shoutout to Rosie — her support has been incredible! She’s always responsive, patient, and goes above and beyond to make sure everything works perfectly. Truly appreciated!

Highly recommend both the app and the support team.

KOH Sunglasses
Spain
2 days using the app
March 17, 2025

Amazing app! The support is extremely helpful and responsive. Every time I asked a question, they were right on top of it. The features offered in the free and lower paying plan is just what you need to get going. You can definitely scale up with this app as well. It is truly worth the investment.

TrendiBliss
United States
3 days using the app
Joy Loyalty Program & Rewards replied April 1, 2025

Hi TrendiBliss,

Thank you for such an enthusiastic review! We're thrilled you're finding our support team responsive and helpful whenever you have questions. It's great to hear the features in our free and lower-tier plans are giving you what you need to get started, with room to scale as your business grows. We're excited to be supporting your loyalty journey right from these early days with Joy!

Warm regards,
The Joy Loyalty Team

December 7, 2024

By far the most reliable and user-friendly rewards program on Shopify. Every time I've reached out for support they responded quickly and solved my issue. Jasmine quickly added a feature I was missing and was very helpful. Can't beat this app for the price.

DR. HOODOO®
United States
16 days using the app
Joy Loyalty Program & Rewards replied March 19, 2025

Hi DR. HOODOO®,

Thank you for such a fantastic review! We're thrilled to hear you find Joy to be the most reliable and user-friendly rewards program on Shopify. I'll make sure Jasmine knows how much you appreciated her quick help with adding that missing feature. Providing responsive support and great value is exactly what we aim for, and we're excited to continue supporting your business as your loyalty program grows!

Warm regards,
The Joy Loyalty Team

September 30, 2024

Apart from being user friendly and just the right options you need for a great loyalty and rewards program, the support team is rock solid. Audrey was the most kind, patient and willing to help person. She made all the heavy lifting for me, configuring one setting I needed help with. From all apps I have gone through, this is one of the top of my list.

NutriGano.com
United States
About 2 hours using the app
Joy Loyalty Program & Rewards replied October 1, 2024

app user-friendly and that it offers the right options for a great loyalty and rewards program. It's also fantastic to know that Audrey provided exceptional support, showing kindness, patience, and willingness to assist with your configuration needs.

Your feedback truly means a lot to us, and we’re honored to be one of your top app choices!

If you need further assistance, feel free to reach out anytime—we’re here to help.

March 10, 2024

I have been looking for a review application for some time and a lot of them charge outrageous prices. However, this application has a great free plan to get you started and as you scale up it won't cost you an arm and a leg either!

The app is completely customisable and easy to use with a great user-friendly backend for you to navigate through, useful help guides and for when you get stuck reach out to their fabulous support team who are always happy to help you!

I love it and my customers love that I can offer them loyalty points for shopping with me over my competitors.

Glasgow Chav
United Kingdom
4 months using the app
October 2, 2023

Customer support is really great, Hana, Esther, and others respond quickly and clearly. The app is good and offers 250 orders/month for free, which is great for my small business. I wish that there were more options to differentiate rewards tiers, but its ok for now. I would also like to be able to display the rewards details on a page on my site instead of just the widget.

Noboa Tropicals
Canada
6 days using the app
July 9, 2023

I've tried several loyalty programme apps and Joy is still my preferred choice as it is user friendly, the basic version is good enough for basic use while the premium version is quite affordable. Joy has responsive team whom will be online to attend to your enquiries within a short period of time which is a plus point. Sunny, one of Joy's team members is able to assist me with my theme integration and set up. Thank you for your assistance and I am truly glad to see the improvements Joy has made to its app over time. Can't wait to see what else Joy can offer in the long run!

beautepitstop
Singapore
10 months using the app
March 16, 2026

I had a few inconveniences that I didn’t know how to solve and jade, Alicia and Cody where great helping me set up the app so I can have it running smoothly. Their response time is very fast and I would recommend everybody to use their programs. Plus Chatty is a good one too they have.

Dreamsneverdie
United States
17 days using the app