Joy Loyalty Program Rewards
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Reviews (1,791)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
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Merchants say this is a high‑value loyalty app for driving repeat purchases and customer retention. They like the cost‑effective plans with points, referrals, birthday rewards, tiers, and flexible reward ladders. Many highlight easy setup, smooth Shopify integration, and extensive customization to match their brand. Support is frequently praised as fast, patient, and hands‑on with setup, troubleshooting, and custom CSS or UX tweaks.
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I have only recently started using the app in my business and received prompt and helpful advise when I needed further clarification on how to ensure it is set up correctly for use by us and also our customers. Jade was incredibly knowledgeable and answered all of my questions.
Hi Hope & Me,
Thank you so much for this wonderful review! It's fantastic that you received such prompt and helpful advice to ensure Joy is set up correctly for both your business and your customers. Jade will be absolutely delighted to hear your recognition for her incredible knowledge and thoroughness in answering all your questions - providing that level of clarity and support is exactly what we aim for with every merchant.
Warm regards,
The Joy Loyalty Team
Prakash was extremely helpful and friendly. He even laid out the steps to fixing a few things I thought I had to do on the app verses in my theme editor for that page. He helped me set it up and guided me after I had so many questions. Thank you again Prakash even after I thought we were done and I had more questions you still helped answer them!
Hi Tips of Elegance,
Thank you for your wonderful review! I'm thrilled to hear Prakash was able to guide you through those theme editor solutions rather than app adjustments. I'll make sure he knows how much you appreciated his patience with all your follow-up questions - that's exactly the kind of support we aim to provide! We're excited to be partnering with you on your loyalty journey, especially in these early days with the app.
Warm regards,
The Joy Loyalty Team
Joy Support Team is amazing and we are very pleased with their support.We recently installed this app and their support worked with us tirelessly to fix this.Speciall thanks to Audrey and Raymond !!
Hi PRHOMZ,
Thank you for your wonderful feedback! We're thrilled to hear our support team has been helpful during your recent installation. I'll make sure both Audrey and Raymond know how much you appreciated their tireless work to get everything fixed properly. We're committed to providing this level of support throughout your loyalty journey, and we're excited to be partnering with your business!
Warm regards,
The Joy Loyalty Team
Audrey was very helpful in assisting with the payment calculator settings for the loyalty / point program.
Switching to Joy from our previous app was an easy and seamless process. The support team has been incredibly helpful and responsive throughout the entire transition. We’re very happy with the experience so far!
Hi TEVADA Tarot,
Thank you for your wonderful feedback! We're thrilled to hear your transition to Joy from your previous app was easy and seamless. Our team works hard to make switching as painless as possible, and it's great to know the support has been helpful throughout the process. We're excited to continue supporting your tarot business's loyalty program as you explore all that Joy has to offer!
Warm regards,
The Joy Loyalty Team
Unreal customer support from Hana, super friendly, efficient, and uses her initiative to help you set up and get the most out of the app
Audrey is great, i have a range of their apps and she assisted me in all of them, great support from the Avada team, thank you
Amazing service. Sonny was brilliant and honestly deserves some credit. As a business owner I would want to know if one of my employees treated my customers the way I was helped by Sonny!
Brilliant app and worth every penny!
Hi KewbzUK,
Thank you for such wonderful feedback! I'll make sure Sonny gets the recognition he deserves - he'll be thrilled to hear this. We're committed to providing both exceptional service and a loyalty program that delivers real value for your business. Thanks for being with us for 10 months, and we're excited to keep supporting your success!
Warm regards,
The Joy Loyalty Team
Good functionality even on the free version. The customer service and tech support is very good. Abby was really helpful and managed to sort out the issue in a timely manner.
Hi The Life Cycle Design,
Thank you for your kind review! We're glad you're finding value in our free version's functionality. I'll make sure Abby knows how much you appreciated her timely help resolving your issue. We're committed to providing this level of support as you explore Joy's capabilities for your UK business!
Warm regards,
The Joy Loyalty Team
Very easy to use. Tech support is great. Thank you Sonny & Jasmine
