Joy Loyalty Program Rewards
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Reviews (1,791)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
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Merchants say this is a high‑value loyalty app for driving repeat purchases and customer retention. They like the cost‑effective plans with points, referrals, birthday rewards, tiers, and flexible reward ladders. Many highlight easy setup, smooth Shopify integration, and extensive customization to match their brand. Support is frequently praised as fast, patient, and hands‑on with setup, troubleshooting, and custom CSS or UX tweaks.
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We migrated from other app ,and found out that the function provided by joy is Comprehensive and easy to use. The customer service is friendly and helpful, their instructions are clear. Shout out for Audrey and Hana, both of you did a great job !
Joy is an awesome program. Sonny helped me when I had questions and concerns.
We had an issue that the widget popup doesnt show properly and it was behind the header, thanks to the professional and prompt support from Abby and Raymond , the issue was resolved. Keep up the great service you offer!
Hi MISMO.BG,
Thank you for your feedback! I'm so glad Abby and Raymond were able to quickly resolve the widget popup issue with your header. We really appreciate your patience and your continued trust in Joy for nearly two years. We're committed to maintaining the level of service you've come to expect from us!
Warm regards,
The Joy Loyalty Team
Justy moved from another loyalty scheme. So far so good. Just working my way through integration and at the moment everything is looking great. Super helpful and responsive customer service. Hana has been great in helping me implement some of the more technical aspects. Everything was set up and working in minutes
Hi Barefoot Junkie,
Thank you for your kind review! I'm thrilled to hear your transition from another loyalty scheme is going smoothly. It's great that Hana was able to help you implement those more technical aspects so quickly. Getting everything set up and working in minutes is exactly what we aim for! We're excited to be supporting your journey with Joy and look forward to seeing your loyalty program grow in the UK.
Warm regards,
The Joy Loyalty Team
This is such a versatile app with many features and easy customisation. Their support is amazing as well.
Hi Myer Street Fashion,
Thank you for your wonderful review! We're thrilled you're enjoying Joy's versatility and easy customization options. It's great to hear our support team has been amazing throughout your experience. We appreciate your continued trust in our app for over a year now and look forward to supporting your fashion business in Australia!
Warm regards,
The Joy Loyalty Team
Amazing customer service from Audrey! She took the time to explain everything clearly and answered all my questions. I really appreciated how patient and helpful she was. It made the whole experience so much better!
Damian was sweet and helpful answering questions and walking us through set up
What a great support, thank you very much Hana for the support. I really appreciate it?
So far so good! Little bit of a learning curve, but the support team has been absolutely wonderful. Hana has been wonderful help – small issue I had preventing my customers earning points for reviews, but she was able to help troubleshoot in under 5 minutes. Great work!
Hello Team,
I am writing to urgently address an issue regarding our subscription. We have been using this plugin since June, but after that, we did not utilize any of the features of the app. Unfortunately, we overlooked canceling the subscription, resulting in a charge. Could someone please assist in processing a refund for this?
Looking forward to hearing your response on this.
Update- The case was promptly looked into and resolved. Thank you
Hi there,
This is Liz from Joy Support Team. Thank you for reaching out and sharing your concerns regarding Joy app's billing. I’d like to provide further clarification regarding the billing and status of the app.
1. Free vs. Paid Plans:
Our app offers both Free and Paid plans (Pro, Advanced, and Enterprise). Your account was on the Pro plan ($29 monthly), which includes advanced features. While deactivating the app may limit its functionality, it does not automatically revert to the Free plan or stop charges.
2. App Billing and Deactivation vs. Uninstallation:
While the app may have been deactivated on your store, it was not uninstalled and the charge was not canceled. Shopify’s billing system considers an app to be in use as long as it remains installed on the store, regardless of whether its features are actively used or deactivated. To stop subscription charges, the app must be uninstalled from your store.
Here is a document on the app's charges for your reference: https://help.shopify.com/en/manual/your-account/manage-billing/your-invoice/apps
3. Clarification on Deactivation:
Deactivating the app disables its functionality on your storefront or admin but does not sever its connection to your Shopify store. This preserves your data and configurations for future use and keeps the app available for reactivation.
4. No Transactions Recorded:
We’ve reviewed the app’s activity on your store and confirmed that there were no transactions during the specified period since this May 2024. However, as you were still on the Pro plan and the app was installed, subscription charges were generated by Shopify.
I hope my explanation clarifies any confusion. And I've sent a follow-up email to your email address.
Hope to hear from you soon!
Best regards,
Liz
Joy Support Team
Update 21/12/24:
We're pleased to hear that everything has been resolved. Should you have any further questions, don't hesitate to reach out at any time.
