Reviews (397)

Overall rating
4.7
Counts per rating level
  • 94% of ratings are 5 stars
  • 3% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants say this app is easy to set up and works reliably for pre-orders and backorders at product and variant level, helping avoid lost sales when items are out of stock. They like the free core features, customization of buttons and text to match themes, and quick storefront performance. Support is frequently praised as fast and hands-on, often resolving setup and design issues within minutes via live chat.

June 29, 2023

Fantastic service. App works as advertised. Nothing more required. Thank you for promoting what you promise.

Peter James Co.
United States
About 1 hour using the app
Kaktus replied July 13, 2023

Thank you for your feedback! We're delighted to hear that you had a fantastic service experience with us and that our app works as advertised.

Your satisfaction is our priority, and we're grateful for your recognition of our efforts. If you ever have any questions or need further assistance, please don't hesitate to reach out.

Thank you for choosing our app and for your support!

Best regards,
KaktusApp team.

February 2, 2023

Fantastic solution to keep your sales going and super easy to use, very intuitive. Customer service is amazing.

Hola! I'm Back | Sustainable Products
United States
29 minutes using the app
Kaktus replied May 11, 2023

Thank you for taking the time to leave a positive review and for sharing your experience with our app and customer service team.

We are happy to hear that our customer service team has provided you with amazing support. We always strive to provide the best possible experience to our customers, and it is great to hear that we have met your expectations.

Thank you for choosing KaktusApp, and please do not hesitate to contact us if you have any further questions or concerns.

Best regards,
KaktusApp team.

February 24, 2023

Support team response is quick and helpful.
Was able to set up pre-order for my products in just a few clicks.

NAGI
Hong Kong SAR
32 minutes using the app
Kaktus replied May 12, 2023

Thank you for your review of KaktusApp! We're glad to hear that you found our support team quick and helpful. We always strive to provide the best possible assistance to our users, and we're happy to hear that we were able to help you set up pre-orders for your products in just a few clicks.

We're thrilled that we were able to meet your needs and provide a positive experience. If you have any further questions or need assistance, please don't hesitate to reach out.

Best regards,
KaktusApp team.

February 14, 2023

App did exactly what I needed it to do. Alex was extremely helpful when I got stuck. Would definitely recommend.

Whimsykel Designs
United States
3 days using the app
Kaktus replied May 12, 2023

Thank you for leaving us a positive review. We are thrilled to hear that our app did exactly what you needed it to do and that our support team, specifically Alex.

Thank you for recommending our app and please feel free to reach out to us if you have any further questions or concerns.

Best regards,
KaktusApp team.

May 5, 2023

A great app, does what it says on the tin! live chat support is great too - very helpful in resolving issues :)

dwdesignandprint.co.uk
United Kingdom
About 18 hours using the app
Kaktus replied May 16, 2023

Thank you for your fantastic feedback! We're thrilled to hear that our app has lived up to your expectations and does exactly what it promises. Providing a reliable and effective solution is our top priority.

We're also glad to hear that our live chat support has been great and helpful in resolving any issues you encountered. If you have any more questions or need further assistance, please don't hesitate to reach out.

Thank you for your support!

Best regards,
KaktusApp team.

April 13, 2023

Its woking well. very good support. Initially it takes little time to load later works. Works Goods and its free.

Plantigo
India
19 minutes using the app
Kaktus replied May 15, 2023

Thank you for your feedback! We're pleased to hear that our app is working well for you and that you're satisfied with the support you received.

It's fantastic to know that our app meets your needs and that you're enjoying its functionality.

If you have any further questions, need assistance, or have any feedback, please don't hesitate to reach out.

Best regards,
KaktusApp team.

March 7, 2023

perfect service, instant response
very good support,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,

espressoarena
Cyprus
34 minutes using the app
Kaktus replied May 12, 2023

Thank you for taking the time to provide us with your feedback. We are thrilled to hear that you had a perfect experience with our service and that our response was instant.

Please do not hesitate to reach out to us if you have any further questions or require any assistance. We are always here to help.

Best regards,
KaktusApp team.

July 21, 2023

Easy and user-friendly app - would like to underline the very fast and great customer service even late at night.

NORDIC SIMPLY
Denmark
35 minutes using the app
Kaktus replied December 10, 2025

Thank you so much for your kind words! We're thrilled to hear that our team and the app are helping your store and making your workflow easier.

Best regards,
Kaktus Team.

December 7, 2022

Had a few troubles setting up, but Andrian was incredibly helpful and went above & beyond to help me get it sorted.

Meadow Oak Distillery
United Kingdom
About 2 months using the app
Kaktus replied May 11, 2023

Thank you for sharing your positive experience with KaktusApp! We're sorry to hear that you encountered some issues during the setup process, but we're glad that Andrian was able to assist you.

If you have any further questions or concerns, please don't hesitate to reach out to us. We're always here to help.

Thank you for choosing KaktusApp!

Best regards,
KaktusApp team.

January 5, 2023

So far so good. I had one issue getting it set up but I jumped on the chat page and they had it fixed in 5 minutes.

My Vinyl Craft
United States
1 day using the app
Kaktus replied May 11, 2023

Thank you for your feedback! We're glad to hear that you are satisfied with our app and that our support team was able to quickly resolve the issue you encountered during the setup process.

Thank you for choosing KaktusApp, and please don't hesitate to reach out if you have any further questions or feedback.

Best regards,
KaktusApp team