Reviews (397)

Overall rating
4.7
Counts per rating level
  • 94% of ratings are 5 stars
  • 3% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants say this app is easy to set up and works reliably for pre-orders and backorders at product and variant level, helping avoid lost sales when items are out of stock. They like the free core features, customization of buttons and text to match themes, and quick storefront performance. Support is frequently praised as fast and hands-on, often resolving setup and design issues within minutes via live chat.

December 15, 2022

Support was great and quick to answer. If you're looking to setup pre ordering this is the app to do it. + its FREE!

Water Land
Canada
About 1 hour using the app
Kaktus replied May 11, 2023

Thank you for taking the time to leave us a review. We're thrilled to hear that you found our support team helpful and responsive, and that you would recommend KaktusApp to others looking to set up pre-orders.

If you have any further questions or need any assistance, please don't hesitate to reach out to us. We're always here to help.

Best regards,
KaktusApp team.

July 25, 2023

A very user-friendly app that encountered some problems during use and received great help. It is highly recommended!

FairTools
New Zealand
About 5 hours using the app
Kaktus replied December 10, 2025

Your kind words mean a lot, thank you!

We're always here to support you.

Best regards,
Kaktus Team.

Edited May 19, 2023

100% recommended. Super customer service, instant reply. It's free and it's working great! Thanks for this great app.

Acrydis
Switzerland
About 1 hour using the app
Kaktus replied May 26, 2023

Thank you so much for your glowing recommendation! We're thrilled to hear that you had a positive experience with our customer service and that we were able to provide instant replies to your queries.

We're also delighted to know that our app is working great for you. If you have any more feedback or if there's anything else we can assist you with, please don't hesitate to let us know.

Best regards,
KaktusApp team.

December 12, 2022

Thanks, good app with great support - just what I needed! Andrian was able to customise the app to suit my requirements.

Ultimax Industries
Australia
5 days using the app
Kaktus replied May 11, 2023

Thank you for your positive feedback and for sharing your experience with KaktusApp! We're thrilled to hear that you find our app good and that our support team was able to customize the app to suit your requirements.

We always strive to provide excellent customer service and are always here to help our customers with any customization needs. If you have any further questions or concerns, please don't hesitate to reach out to us.

Best regards,
KaktusApp team.

March 2, 2023

Just installed the app. After some swift help from Natalie and Andrian in customer support all seems to be working great.

Paws & Relax
United Arab Emirates
10 days using the app
Kaktus replied May 12, 2023

Thank you for sharing your positive experience with our customer support team and for choosing KaktusApp for your business needs. We are glad to hear that Natalie and Andrian were able to assist you swiftly and that everything is working great now.

Please feel free to reach out to us if you have any further questions or concerns.

Best regards,
KaktusApp team

Edited March 21, 2023

Great Pre-Order App with customizable buttons and notifications. Prompt and knowledgeable installation support. Thank you.

Parks Shoe Company
United States
43 minutes using the app
Kaktus replied May 12, 2023

Thank you for sharing your positive feedback with us. We understand that setting up new apps can sometimes be challenging, and we strive to make the process as smooth and easy as possible for our users.

Please do not hesitate to reach out to us if you have any further questions or require any assistance. We are always here to help.

Thank you again for your support and positive feedback.

Best regards,
KaktusApp team.

June 1, 2023

Had trouble setting up my pre-order due to an update but Vitalii was great and super fast. Definitely give this app a try!

sek apparel
United States
About 1 month using the app
Kaktus replied July 13, 2023

Thank you for your feedback! We're sorry to hear that you had trouble setting up your pre-order due to an update, but we're glad to hear that Vitalii was able to assist you and resolve the issue promptly.

We appreciate your recommendation to give our app a try. We strive to deliver a user-friendly experience and help our users achieve their goals, such as setting up pre-orders.

If you have any further questions or need any assistance, please don't hesitate to reach out.

Best regards,
KaktusApp team.

January 18, 2023

Alex was quick to help me with all of my technical questions. Making the pre-order creation process easy and customizable!

CAcafe
United States
About 18 hours using the app
Kaktus replied May 11, 2023

Thank you for sharing your positive experience with our support team!

We're glad that Alex was able to assist you with your technical questions and that you found the pre-order creation process easy and customizable.

Don't hesitate to reach out if you have any further questions or concerns.

Best regards,
KaktusApp team.

Edited June 16, 2023

Simple app, it does the job.

Customer service was good and quick

it is free as the best part for the fundamental features

Brands Direct Online Pty Ltd
Australia
21 days using the app
Kaktus replied May 26, 2023

Thank you for your wonderful feedback! We're delighted to hear that you had an amazing experience with our customer service and that our team was able to assist you effectively.

We're also glad to know that our app, while simple, was able to fulfill your needs.

If you have any more comments, suggestions, or if there's anything else we can assist you with, please don't hesitate to reach out.

Best regards,
KaktusApp team.

December 13, 2022

Super fast support and great working app! Will put it to test now! Thank you for fixing the initial issue I had so promptly.

Tirma UK
United Kingdom
16 minutes using the app
Kaktus replied May 11, 2023

Thank you for sharing your positive experience with KaktusApp! We're glad to hear that our support team was able to promptly fix the issue you had and that you find our app great and fast working.

If you have any further questions or concerns, please don't hesitate to reach out to us. Thank you for choosing KaktusApp!

Best regards,
KaktusApp team.