Reviews (396)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
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Merchants say this app is easy to set up and works reliably for pre-orders and backorders at product and variant level, helping avoid lost sales when items are out of stock. They like the free core features, customization of buttons and text to match themes, and quick storefront performance. Support is frequently praised as fast and hands-on, often resolving setup and design issues within minutes via live chat.
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After using this app all orders left a committed inventory amount for all products in all orders despite the orders being fulfilled.
Complete waste of time using the app as it has not screwed up my stored inventory quantities.
We’re truly sorry to hear about the inventory issues you’ve encountered. That’s absolutely not the experience we want for our merchants. It sounds like there may have been a syncing or configuration problem that caused inventory to remain committed even after fulfillment.
Thank you for bringing this to our attention - we can investigate the reason of this happening, and see if this issue is related to our app, it helps us improve and ensure it doesn’t happen again.
Best regards,
KaktusApp team
Great app - though the functionality should arguably be part of the Shopify experience - but it does what it says; there's a glitch (Shopify's fault apparently) that means you have to manually send each pre-order to fulfilment, which is a pain that I can live with while it's free, but something that would need to be resolved when the time comes to start charging.
But if you're looking for a free pre-order app to help manage out of stock items, then it's close to perfect.
Thank you for your feedback! We're glad to hear that you find our app great and that it does what it promises. Providing a reliable and functional experience is important to us, and we're pleased that we met your expectations in that regard.
If you have any further questions or need any assistance, please don't hesitate to reach out. We're here to ensure your continued success with our app and to provide the support you need.
Thank you for choosing our app and for your support!
Best regards,
KaktusApp team.
Absolutely the best pre-order app. Customer support is ALWAYS there to help out. Set-up was 5 minutes and CS was there to support for human error immediately. Too easy.
We truly appreciate you taking a moment to share this review. Knowing that the app supports your business in a meaningful way motivates us to keep delivering the best possible experience.
Best regards,
Kaktus Team.
great app, a little bit to learn, but after about 20 minutes you will be a pro, this has helped our presale conversion rate highly recommended!!!
Thanks for the great review! We’re committed to providing a smooth and reliable experience.
Best regards,
Kaktus Team.
This has been my favorite app for over a year now for all of our pre-orders.
The team is phenomenal every single time.
Everything JUST WORKS. Whenever we had any issues, it is SOLVED. Handled some complex requests like butter.
The WHOLE team is phenomenal, but Anne has been taking care of us and couldn't be more grateful to her :)! Do not hestitate. The BEST.
Thank you for your kind words! We’re thrilled that you’re having a great experience with the app. Your support encourages us to keep enhancing our products for all merchants.
Best regards,
Kaktus Team.
Great app and excellent customer service! They responded and helped me out right away.
We really appreciate your feedback. It's wonderful to hear that the app is working well for you.
Best regards,
Kaktus Team.
I just reached out regarding two questions I had while working on my Shopify store and was immediately assisted by Anne.
She was prompt in responding, clear in communication and immediately assisted me with my requests!
Very pleased with the service received today.
Thank you Anne!
Thank you for the feedback! We're thrilled our support team delivered a great experience.
Best regards,
Kaktus Team.
So far so good, had it for a week an we are already getting pre-orders. Support is fantastic!
We appreciate your kind words — glad our team could assist!
Best regards,
Kaktus Team.
Excellent customer service. It gets so exhausting that some apps dont have a standby representative to help you with some edits. 10/10 recommend. I love having a live chat open when im working on a new app. Liubava went above and beyond to give me exactly what i wanted. Thank you so much!
Your positive review means a lot to us. We're committed to offering user-friendly, dependable tools, and it's great to know you're seeing real value from the app.
Best regards,
Kaktus Team.
Great App, helped up set up exactly what we were hoping to do for this product. Needed a bit of help from support who were fantastic and quick to respond in order to get it fully up and running. All in all smooth experience and less than an hour to set up and get running.
Thank you so much for your kind words — we're glad the app is bringing value to your business.
Best regards,
Kaktus Team.
