Reviews (396)

Overall rating
4.7
Counts per rating level
  • 94% of ratings are 5 stars
  • 3% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants say this app is easy to set up and works reliably for pre-orders and backorders at product and variant level, helping avoid lost sales when items are out of stock. They like the free core features, customization of buttons and text to match themes, and quick storefront performance. Support is frequently praised as fast and hands-on, often resolving setup and design issues within minutes via live chat.

September 12, 2023

This app works really well. The support team is exceptional. Vitalii responded to my questions really quickly and helped me make changes to fit our requirements. I'm super impressed. Thank you!

Organic Beauty Essence
United States
About 3 hours using the app
Kaktus replied December 10, 2025

We truly appreciate your feedback! It’s rewarding to hear that our support team could help you efficiently and provide a positive experience with the app.

Best regards,
Kaktus Team.

September 5, 2023

Customer service 100/10! Sorted my issues straight away!!! :)

Kieki The Label
New Zealand
21 days using the app
Kaktus replied December 10, 2025

Thank you! We’re happy our support team was able to help you.

Best regards,
Kaktus Team.

September 8, 2023

Very easy set up, Customer service were very helpful & quick to respond. Definitely recommend this app, thankyou

ENDEMANN
Australia
About 5 hours using the app
Kaktus replied December 10, 2025

Thank you for the feedback! We're thrilled our support team delivered a great experience.

Best regards,
Kaktus Team.

September 7, 2023

So far so good and very responsive customer service that helped me out straight away when I hit a jam. Impressive!

Six Scents
United States
3 days using the app
Kaktus replied December 10, 2025

Thanks for the encouraging feedback — it motivates us to keep improving!

Best regards,
Kaktus Team.

September 8, 2023

Great customer support. Vitalii took care of my issues in just a few minutes and the widget integrates with our site easily.

Black Scorpion Outdoor Gear
United States
About 5 hours using the app
Kaktus replied December 10, 2025

We're happy to hear this — thank you! Reach out anytime you need help.

Best regards,
Kaktus Team.

September 8, 2023

Vitalii was super helpful and quick to respond. The app works great. There were actually a few extra things I didn't need. I explained it to Vitalii and he quickly made some edits for me and now it's perfect for what we need. Honestly the best app support I;ve ever had. I'll definitely be checking out other apps from them.

Creation Music Company
United States
About 2 hours using the app
Kaktus replied December 10, 2025

We truly appreciate your feedback! It’s rewarding to hear that our support team could help you efficiently and provide a positive experience with the app.

Best regards,
Kaktus Team.

August 29, 2023

Customer service was easy to reach and quick to respond. The app is pretty easy to set up and most of all its free.

Poplin & Co. Canada
Canada
4 days using the app
Kaktus replied December 10, 2025

We appreciate your kind words — glad our team could assist!

Best regards,
Kaktus Team.

August 31, 2023

Andrian was of great help.
He answered all my questions and made it easy to achieve from my side that is self learning.
Thank you.

Roam Apparel
South Africa
About 5 hours using the app
Kaktus replied December 10, 2025

We appreciate your kind words — glad our team could assist!

Best regards,
Kaktus Team.

August 29, 2023

Superb app with great support. Seems to do everything we require and Andrian was able to help us with some Custom CSS In record time.

Next-Gen Ranger UK
United Kingdom
3 days using the app
Kaktus replied December 10, 2025

Thank you for sharing your experience! We're delighted to hear the app is making a positive impact and supporting your store’s success.

Best regards,
Kaktus Team.

August 26, 2023

This was so easy to use, and free! Thank you so much. The set up wizard was so straightforward, and I was guided every step of the way.

Easy Eating Solutions
Australia
13 minutes using the app
Kaktus replied December 10, 2025

We're happy to hear this — thank you! Reach out anytime you need help.

Best regards,
Kaktus Team.