Reviews (396)

Overall rating
4.7
Counts per rating level
  • 94% of ratings are 5 stars
  • 3% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants say this app is easy to set up and works reliably for pre-orders and backorders at product and variant level, helping avoid lost sales when items are out of stock. They like the free core features, customization of buttons and text to match themes, and quick storefront performance. Support is frequently praised as fast and hands-on, often resolving setup and design issues within minutes via live chat.

October 9, 2023

Great customer support, fixed my problem within a few minutes.

SPIRIT KINGDOM
United Kingdom
About 22 hours using the app
Kaktus replied December 10, 2025

We're happy to hear this — thank you! Reach out anytime you need help.

Best regards,
Kaktus Team.

Edited July 30, 2025

When it works it is good. The team have addressed our concerns and now we feel it works well. Thank you Kaktus.

Chocolate On Purpose
Australia
Almost 2 years using the app
Kaktus replied July 1, 2025

Thank you for your feedback! We’re glad to hear the app works well when it’s running smoothly. If you ever encounter any issues or need help making it more consistent, please reach out our support. We’d be happy to assist and ensure you get the best experience possible.

October 6, 2023

Such fast response to help great customer service

Moonbeam.Skin
Australia
About 6 hours using the app
Kaktus replied December 10, 2025

Thanks! We’re committed to providing a smooth and reliable experience.

Best regards,
Kaktus Team.

September 27, 2023

So far so good the support is great and I am able to contact and get a reply quite quickly

THE ICE AVENUE
United Kingdom
About 2 months using the app
Kaktus replied December 10, 2025

Thank you for your kind feedback! We're glad the app fits well with your store’s needs.

Best regards,
Kaktus Team.

September 25, 2023

Super fast customer support! The workflow for creating a preorder is intuitive and easy to use.

Gorilla Bow
United States
5 days using the app
Kaktus replied December 10, 2025

Thank you! It’s great to hear that our app is making things easier for your store.

Best regards,
Kaktus Team.

September 21, 2023

Customer support was quick and effective.

LAYR
United States
44 minutes using the app
Kaktus replied December 10, 2025

Thank you! We’re happy our support team was able to help you quickly.

Best regards,
Kaktus Team.

September 19, 2023

Customer Service is fast and extremely helpful

KAYAMMAH
United States
8 months using the app
Kaktus replied December 10, 2025

We're grateful for your review — happy to hear everything is working as expected.

Best regards,
Kaktus Team.

September 15, 2023

Very quick to respond on chat

Gamesoldseparately
United Kingdom
42 minutes using the app
Kaktus replied December 10, 2025

We appreciate your kind words — glad our team could assist!

Best regards,
Kaktus Team.

September 14, 2023

It seems to be working. Customer Service is great. They took care of my issues quickly.

LZeeDoodle Designs
United States
About 2 hours using the app
Kaktus replied December 10, 2025

Thank you — we're glad you’re satisfied with the app!

Best regards,
Kaktus Team.

September 11, 2023

Seems like a good product so far. It's working great to allow pre-orders for new products. Thanks!

Shell Design Boutique
United States
1 day using the app
Kaktus replied December 10, 2025

We’re grateful for your thoughtful review. It’s encouraging to hear that the app is making things easier and providing real value for your business.

Best regards,
Kaktus Team.