Reviews (396)

Overall rating
4.7
Counts per rating level
  • 94% of ratings are 5 stars
  • 3% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants say this app is easy to set up and works reliably for pre-orders and backorders at product and variant level, helping avoid lost sales when items are out of stock. They like the free core features, customization of buttons and text to match themes, and quick storefront performance. Support is frequently praised as fast and hands-on, often resolving setup and design issues within minutes via live chat.

July 27, 2023

Works fine if you want a simple pre-order functionality added to your shop. Still testing, but so far so good

Eva's Keukenwinkel
Netherlands
About 3 hours using the app
Kaktus replied December 10, 2025

Thanks for choosing our app! Your feedback encourages us to keep improving and adding features that make a difference.

Best regards,
Kaktus Team.

July 4, 2023

Although it is free, it has a very good service, fast reply, and enthusiastic guidance. The program is also very good, easy to operate, and easily meets my needs.

Ai-tenitas
China
About 1 hour using the app
Kaktus replied July 13, 2023

Thank you for your feedback! We're thrilled to hear that you're pleased with our app and the level of service we provide, despite it being free.

We're also glad to hear that our program is meeting your needs and that it's easy to operate. We strive to create a user-friendly experience and offer features that are useful and intuitive.

If you have any further questions or need any assistance, please don't hesitate to reach out. Thank you for choosing our app and for your support!

Best regards,
KaktusApp team.

January 31, 2023

Great customer service via chat. First pre-sale is up and it was easy to setup. Thank you for the help today.

Pen Pal Adventure Book
United States
12 days using the app
Kaktus replied May 11, 2023

Thank you for sharing your positive experience with our app and support team! We are thrilled to hear that you found it easy to set up your first pre-sale, and that our support team provided great customer service via chat.

We are always here to help and ensure that our customers have the best experience possible with our app.

Thank you for choosing KaktusApp!

Best regards,
KaktusApp team.

March 30, 2023

Seems to be a nice app. Just started using but techical support was on top of the set up issues I had. Very pleased.

mapthexperience.com
United States
18 minutes using the app
Kaktus replied May 15, 2023

Thank you for your feedback on our app! We're glad to hear that you find it nice and that our technical support team was able to assist you with any setup issues you encountered.

If you have any further questions, need assistance, or have any feedback as you continue using our app, please don't hesitate to reach out. We're here to support you and ensure your satisfaction.

Best regards,
KaktusApp team.

March 8, 2023

Super fast and helpful customer service. Literally installed the app and was offered support within minutes. Highly recommend.

THIGH | PRO
United States
44 minutes using the app
Kaktus replied May 12, 2023

Thank you for taking the time to share your feedback with us. We are thrilled to hear that you had a great experience with our customer service and that our team was able to offer you help within minutes of installing the app.

Your recommendation means a lot to us and we appreciate your trust in our app. Please do not hesitate to reach out to us if you have any further questions or require any assistance. We are always here to help.

Thank you again for your feedback and support.

Best regards,
KaktusApp team.

March 20, 2023

Easy and straight forward but effective. Would recommend for someone looking to have a free option that lets you choose what you want to do.

Double Vision Brewing
New Zealand
26 minutes using the app
Kaktus replied May 12, 2023

Thank you for sharing your positive feedback with us. We are glad to hear that you found our app easy and straightforward to use, and that it's effective for your needs.

We are also pleased to hear that you would recommend our app to others. Your recommendations are important to us, and we appreciate your support.

Please do not hesitate to reach out to us if you have any further questions or require any assistance.

Best regards,
KaktusApp team.

April 5, 2023

Not a fan of the preorder process, it automatically placed the orders after 24 hours. But the app itself is easy to navigate & when I ran into an issue and needed customer service, the employees were of huge help & fixed my issue.

pinebarrenspowersports
United States
4 days using the app
Kaktus replied May 15, 2023

Thank you for sharing your feedback with us. We're glad to hear that you found the app itself easy to navigate.

Moreover, we're delighted that our customer service team was able to provide you with the assistance you needed and resolve the issue you encountered. If you have any further questions, need assistance, or have any other feedback, please feel free to reach out.

Thank you for choosing our app and for your support.

Best regards,
KaktusApp team.

September 14, 2023

Great, quick, and efficient service.

dfhcocktails
United States
About 1 hour using the app
Kaktus replied December 10, 2025

Thanks so much! We’re glad our team could make the process easier for you.

Best regards,
Kaktus Team.

September 5, 2023

Just what I was looking for! So easy to set up which alleviates so much stress!

Little Babybox
United Kingdom
10 minutes using the app
Kaktus replied December 10, 2025

Thanks so much! We’re glad our app could make the process easier for you.

Best regards,
Kaktus Team.

August 15, 2023

great and easy to use , The costumer car was really helpful and organized .Would recomend everyone to use this app .

KAZO TOYS
Australia
About 11 hours using the app
Kaktus replied December 10, 2025

Many thanks for your kind words!

Best regards,
Kaktus Team.