Reviews (397)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
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Merchants say this app is easy to set up and works reliably for pre-orders and backorders at product and variant level, helping avoid lost sales when items are out of stock. They like the free core features, customization of buttons and text to match themes, and quick storefront performance. Support is frequently praised as fast and hands-on, often resolving setup and design issues within minutes via live chat.
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Absolutely terrible app in regards to charges. While I enjoyed the function of the app, they will charge you for sales that you did not make. When I emailed support, no REPLY. I deactivated the app and I am STILL being charged $6.90 a month even though it’s not activated. Shopify is useless as usual. Just make your listing a pre-order listing and don’t mess with these charlatans.
We’re truly sorry to hear about your experience, especially regarding unexpected charges. We understand how frustrating it is to feel billed for sales you didn’t make or for an app you believe is no longer active.
For clarity, app billing is managed directly through Shopify and continues until the app is fully uninstalled from your store - not just deactivated within the app. This is a common source of confusion, and we’d be glad to double-check your account and assist with any needed adjustments.
Thank you for your honest feedback; it helps us improve.
Best regards,
KaktusApp team
A little issue getting it setup, but was promptly resolved by support. You must have the "Continue selling when out of stock" option selected for a product, which wasn't described anywhere in the setup. Styling the widget was pretty straightforward. Overall pretty decent app for it being free!
So glad to hear you're enjoying the app! Feel free to reach out anytime if you need anything.
Really simple to use and with many options to choose from.
To be honest I didn't expect 24/7 support and with only a few seconds of waiting time.
Liubiva was really helpful and even helped me with my Shopify settings.
Keep up the good work and keep adding more functions.
Ideally would like the preorder button to appear on my products' collection as well.
Thank you for offering your services for free, it really helps small business to grow
Thank you so much for the great review! We're thrilled the app is working well for you.
Impressive functionality for a free app and does exactly what I need. Customer service even provided a little customisation and did so within a few minutes of my request. It remains to be seen how the app performs on my store in the longer term but my initial impression is great. Note: Inventory quantity must be set to zero and "continue selling when out of stock" must be enabled for the app to function correctly.
We appreciate your trust in our app. Thank you for the great rating!
Impressive performance and outstanding support. We've thrown some pretty complex requests at them and they handle everything like a pro. Any problems are solved swiftly. Excellent support overall
Thank you for your wonderful review! It’s always rewarding to know that the app is helping merchants like you achieve their goals.
Best regards,
Kaktus Team.
The chat person was very helpful in designing everything. Very Satisfied!
Many thanks for your review! Our team is always here if you need a hand.
Super easy to set up and their support team was AMAZING
Thank you! We’re delighted our support team met your expectations.
Best regards,
Kaktus Team.
I had issues intergrating the pre-order app but Vitalii as so patient and helped me get it correctly installed! It works seamlessly and I love its features.
So glad to hear that! Our team is always here if you need anything.
Best regards,
Kaktus Team.
Needed a good preorder app for my shop. The Kaktus team was very helpful! Great customer support and highly recommend.
We’re so happy to hear that you’re satisfied with the support you received! Our team works hard to provide fast and reliable help, and it’s great to know it made a difference for you.
Best regards,
Kaktus Team.
It was actually pretty easy to set up. I was confused at first but then it became pretty intuitive.
I had a hiccup in gettting the widget to finally activate but even at 6:30EST there was a customer service rep in the chat ready to help me.
Liubava went to work, fixed the problem and it popped right up! I'm hoping for great things now! :)
We're so pleased you're happy with the app. Thank you for the encouraging words!
