Reviews (396)

Overall rating
4.7
Counts per rating level
  • 94% of ratings are 5 stars
  • 3% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants say this app is easy to set up and works reliably for pre-orders and backorders at product and variant level, helping avoid lost sales when items are out of stock. They like the free core features, customization of buttons and text to match themes, and quick storefront performance. Support is frequently praised as fast and hands-on, often resolving setup and design issues within minutes via live chat.

August 5, 2023

So far so good, the process for making items able to be pre-ordered is smooth and gives you a easy simple instructions to follow to customize your design. I will update and add another review after a week.

Staged Cayman
Cayman Islands
10 minutes using the app
Kaktus replied December 10, 2025

Your feedback truly means a lot. We're happy you're enjoying the app and its features!

Best regards,
Kaktus Team.

July 10, 2023

Only just got this App but already I've found the support to be outstanding.
First class app with plenty of flexibility, highly recommended.

THE CO-OP
Australia
40 minutes using the app
Kaktus replied July 13, 2023

Thank you for your feedback! We're thrilled to hear that you've found our support to be outstanding.

We're also pleased to hear that you find our app to be first-class with plenty of flexibility. Delivering a high-quality app with flexibility in customization is important to us, and we're glad that it's meeting your needs.

Thank you for recommending our app. If you have any further questions or need any assistance, please don't hesitate to reach out.

Best regards,
KaktusApp team.

September 7, 2025

u say it's free and when u install it, it says plan can be up to 199$ every 30 days ???

PROCLEANTOOLS
France
Less than a minute using the app
Kaktus replied September 10, 2025

We’re really sorry for any confusion or frustration this may have caused. We completely understand how seeing a pricing notice like “up to $199 every 30 days” during installation can feel misleading - especially when you're expecting a free app.
The app is completely free for development stores - this is clearly stated in our pricing section.
The price range shown (up to $199 every 30 days) is Shopify’s way of indicating the maximum possible billing tier, not what you will actually be charged. You can always view full details via the App Pricing link on the app listing.

If you have any questions or need help reviewing your plan, feel free to reach out to us at hi@kaktusapp.com we’re happy to help!

Best regards,
KaktusApp team

June 17, 2023

¡Una app muy fácil de usar e intuitiva!. La recomendamos ya que puede cubrir tus necesidades sobre este aspecto. Servicio al cliente de 10!

Mr.Waldron
Spain
33 minutes using the app
Kaktus replied July 13, 2023

¡Gracias por su excelente comentario! Nos alegra saber que encuentra nuestra aplicación muy fácil de usar e intuitiva.

Apreciamos mucho su recomendación. Las recomendaciones son extremadamente valiosas para nosotros, y estamos agradecidos por su apoyo y confianza en nuestra aplicación.

También agradecemos sus amables palabras sobre nuestro servicio al cliente. Si tiene alguna otra pregunta o necesita asistencia adicional, no dude en comunicarse con nosotros.

¡Gracias por elegir nuestra aplicación y por su apoyo!

Saludos cordiales,
El equipo de KaktusApp.

March 16, 2023

Rapidement résolu

Little Big Friends
France
About 3 hours using the app
Kaktus replied May 12, 2023

Nous vous remercions de votre retour. Nous sommes heureux d'apprendre que nous avons pu résoudre votre problème rapidement.

N'hésitez pas à nous contacter si vous avez d'autres questions ou si vous avez besoin d'une assistance supplémentaire. Nous sommes toujours là pour vous aider.

Merci encore pour votre confiance en nos services.

Cordialement,
L'équipe KaktusApp.

February 15, 2023

Davvero un app utile e intuitiva. molto facile da utilizzare e inserire nello shop online.

LA raccomando

Sarangelini
Italy
About 1 hour using the app
Kaktus replied May 12, 2023

Grazie per aver lasciato una recensione positiva sul nostro servizio. Siamo felici di sapere che la nostra app sia stata utile ed intuitiva, facile da utilizzare e inserire nel tuo negozio online.

Grazie per la raccomandazione e ti preghiamo di contattarci se hai ulteriori domande o richieste.

Cordiali saluti,
Il team di KaktusApp.

January 14, 2023

VERY EASY AND FOR FREE!!!!!
VERY VERY EASY
LETS GOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOO

sleevechief
Germany
28 minutes using the app
Kaktus replied May 11, 2023

Thank you for leaving a positive review of our app! We're happy to hear that you found it very easy to use and that you appreciate the fact that it's free.

Thank you for choosing KaktusApp, and please don't hesitate to reach out if you have any further questions or feedback. We're always here to help you!

Best regards,
KaktusApp team

January 25, 2023

quickly solved
quickly solved
quickly solved
quickly solved
quickly solved
quickly solved

cloud.b
France
About 1 hour using the app
Kaktus replied May 11, 2023

Thank you for taking the time to leave a review! We are happy to hear that our team was able to quickly solve your issue.

At KaktusApp, we strive to provide top-notch customer support, and we are glad to hear that our team was able to meet your needs. Please do not hesitate to reach out to us if you have any further questions or concerns.

Best regards,
KaktusApp team.

January 17, 2023

Kaktus app es muy fácil de utilizar, he conseguido poner un producto en PreOrder en cuestión de minutos. Soporte técnico, rápido y efectivo. Excelente!

Beatriz de la Cámara
Spain
43 minutes using the app
Kaktus replied May 11, 2023

¡Gracias por tomarse el tiempo de dejar una reseña positiva sobre nuestra aplicación! Nos complace saber que encontró KaktusApp muy fácil de utilizar y que pudo configurar un producto en PreOrder en cuestión de minutos.

También nos complace saber que ha tenido una buena experiencia con nuestro equipo de soporte técnico.

¡Gracias por elegir KaktusApp y por recomendarla! Por favor, no dude en contactarnos si tiene alguna otra pregunta o comentario.

Atentamente,
Equipo de KaktusApp

March 28, 2024

Absolutely terrible app in regards to charges. While I enjoyed the function of the app, they will charge you for sales that you did not make. When I emailed support, no REPLY. I deactivated the app and I am STILL being charged $6.90 a month even though it’s not activated. Shopify is useless as usual. Just make your listing a pre-order listing and don’t mess with these charlatans.

Blush and Bashful Book Boutique
United States
About 1 year using the app
Kaktus replied July 1, 2025

We’re truly sorry to hear about your experience, especially regarding unexpected charges. We understand how frustrating it is to feel billed for sales you didn’t make or for an app you believe is no longer active.

For clarity, app billing is managed directly through Shopify and continues until the app is fully uninstalled from your store - not just deactivated within the app. This is a common source of confusion, and we’d be glad to double-check your account and assist with any needed adjustments.
Thank you for your honest feedback; it helps us improve.

Best regards,
KaktusApp team