Reviews (396)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
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Merchants say this app is easy to set up and works reliably for pre-orders and backorders at product and variant level, helping avoid lost sales when items are out of stock. They like the free core features, customization of buttons and text to match themes, and quick storefront performance. Support is frequently praised as fast and hands-on, often resolving setup and design issues within minutes via live chat.
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Just downloaded and super easy to use and integrate so far! Happy to update review if things change but no complaints.
Thank you for your kind feedback! We're glad the app fits well with your store’s needs.
Best regards,
Kaktus Team.
Great customer service! Liubava helped me through a problem I had and it worked perfectly. Definitely recommend this app and service.
We appreciate your kind words — glad our team could assist!
Best regards,
Kaktus Team.
Had an issue with the app not working as advertised but Liubava fixed it. Very professional and courteous. Highly recommend this app. Two thumbs up!
Your feedback truly means a lot. We're happy you're enjoying the app and its features! Our support team works hard to help merchants
Best regards,
Kaktus Team.
Service was quick and amazing! The app was having an issue with the specific theme I was using, but a simple chat had it fixed in a couple of minutes.
Thank you! We’re happy our support team was able to help you quickly.
Best regards,
Kaktus Team.
Loving this so far - this has been one of the shortfalls of Shopify in the last 2½ years, and we're thrilled to now have the capability of managing pre-orders with this app!
We truly appreciate you taking a moment to share this review. Knowing that the app supports your business in a meaningful way motivates us to keep delivering the best possible experience.
Best regards,
Kaktus Team.
So far so good! Vitalii was super helpful getting the app set up properly. It was easy to set up, yet when questions were asked, they were quickly answered. Super happy with the setup process.
Thank you for sharing your experience! We’re delighted that our support team could guide you effectively and make your experience with the app seamless. Your feedback means a lot to us.
Best regards,
Kaktus Team.
Very intuitive and easy to install and configure. Had a little problem with showing the widget in the product page but then I reached out the app support and it got good within minutes. Very helpful and efficient support! Thumbs up!
Bogdan
We’re so happy to hear that you’re satisfied with the support you received! Our team works hard to provide fast and reliable help, and it’s great to know it made a difference for you.
Best regards,
Kaktus Team.
wonderful support and super easy to personalise our site. great step by step process and you are able to duplicate your 1st step up for another product making it super fast to create pre orders on multiple products. highly recommend this app.
We really appreciate your feedback! It’s great to know that our app is meeting your expectations and providing value for your business.
Best regards,
Kaktus Team.
This App refunds payments without my telling you, its terrible avoid at all costs
We’re truly sorry to hear about your experience. Our app does not automatically issue refunds on its own - any refunds are typically processed through your Shopify admin or by other payment workflows you may have set up. We understand how concerning unexpected refunds are, and we’d like to investigate this closely to see what may have caused it.
Thank you for bringing this to our attention - it helps us ensure our app continues to work reliably for all merchants.
Best regards,
KaktusApp team
Kaktus's customer support is excellent. Also quick to answer and very helpful and thorough.
Thank you for taking the time to provide us with your feedback! We are thrilled to hear that you had a positive experience with our support team and found them extremely responsive and helpful as you navigated both Shopify and Kaktus for the first time.
We appreciate your support and are always here to help if you have any questions or need further assistance.
Best regards,
KaktusApp team.
