Reviews (1,245)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
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Merchants say this app reliably delivers clear, professional size charts and recommendations that boost customer confidence and reduce sizing questions and cart abandonment. It’s praised for clean, responsive tables, strong customization for different product types and units, and easy styling to match branding. Many find it simple to set up, good value on free or low-cost plans, and highlight fast, friendly support that quickly resolves theme and customization issues.
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I like the app because it is easy to use but there isn't any support. I need the icon to located in another spot but since there is not support I am not able to fix this.
Hi Designs By Wildside and team,
We appreciate the feedback you shared with us. It is odd that you haven't received any support from our team. May we know if you reached out to us using the chat widget on Kiwi app? If not, that would be the best way for you to reach a live specialist for assistance.
We hope to make your experience better and we look forward to talking to you.
Unfortunately I've had to change this review to 1 star. I have been trying to contact support for over a year and now I'm just going round in circles and no one is responding to me. I will now have to look for an alternative app.
I would highly recommend this app! I had a very complex request for one of my sizing charts and I have been working with Arci and the team over the last few weeks and the end result is even better than we hoped! The team were incredibly helpful and spent a lot of time working on this. They always responded quickly and came up with awesome ideas to achieve what we were looking for! I'm planning to roll this out across other stores and products, it's an amazing app with so much functionality and customisable options!!
Hi there A7 UK and team!
Thank you so much for the detailed review! We truly appreciate your kind feedback and support. Arci had a great time helping you out and we'll make sure that he is recognized for his efforts. We are very proud to have him on our team and it makes us so happy that he was able to provide you with great suggestions.
If you need further assistance or have additional questions, you know where to reach us! Thank you for choosing Kiwi!
The app is working well for us. Customer support is excellent. They respond quickly and have really effective reps to help with any issue.
I do wish the reporting side of the app worked a bit better.
Hi there Wild One team!
We are thrilled to hear that our support team was able to help you out! We know how important it is to get a prompt reply which is why we work hard to provide fast and accurate responses.
Thank you as well for sharing your feedback about reporting. This is already on our radar and hopefully we can get this improved during our next updates.
If you need further assistance or if you have any questions, you know where to reach us!
i'm store owner & started using this app recently after very disappointing results with couple other size chart apps - highly recommend this app. Still learning it but core functionality has most everything i wanted. A little challenging for me to learn (i'm not strong technical person), but Helpdesk has been GREAT (quick responses, clear how-to instructions including illustrations & short videos). Once you learn flow of app, it's very intuitive. Suggestion to make app even better (if not too complicated re coding) - add functionality to adjust column width, also moving text to second line of column heading (Helpdesk offered to add, I told them not critical but keep me posted if it's added in future). Overall, very happy with this app. thank you Kiwi!
Hey there Angel Direct Inc!
Thank you for the wonderful and detailed feedback! We appreciate your support and we're glad that our support team was able to help you out and provide quick and clear instructions!
If you need anything else, our support team is always available for you!
Has never worked on my site. Contacted support and received replies but it seems like there's a disconnect between support and the actual developers who can fix the problem. Waited 4 days for it to be fixed, still no progress so I'll move on to another app instead of continuing to miss out on sales.
Hi Rob,
This is Sharky, Team Supervisor here at Kiwi Sizing.
I apologize for the problems you've encountered with our app. This is not the type of support experience we would like you to have, and I apologize for failing to meet your expectations.
I sent you an email so we can talk about how we can improve this situation. I know you've already uninstalled our app, but please know that if you give us a chance, we will do everything we can to resolve this as soon as possible.
Respectfully yours,
Sharky
Team Supervisor - Kiwi Sizing
Easy to use!
great app, great customer service
We’re happy Kiwi has been working well for you and that our team could support you along the way. Thanks for sharing this!
good app
We’re happy to hear Kiwi has been a good fit for you! Thanks for sharing your feedback.
good job
Really very user-friendly, the customer service is also very attentive, and all problems can be perfectly solved
We’re happy Kiwi feels so user-friendly and that our attentive support team has been able to resolve every issue for you. We’re always here whenever you need a hand!
