Reviews (1,244)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
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Merchants say this app reliably delivers clear, professional size charts and recommendations that boost customer confidence and reduce sizing questions and cart abandonment. It’s praised for clean, responsive tables, strong customization for different product types and units, and easy styling to match branding. Many find it simple to set up, good value on free or low-cost plans, and highlight fast, friendly support that quickly resolves theme and customization issues.
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Great app! We've been using Kiwi for a while and it makes managing size charts so much easier. Big thanks to the support team—especially Markson—for the fast replies and clear video guide. Everything’s working perfectly now. Highly recommend if you're running a fashion store!
Hey there RICHRADIQS and team!
We really appreciate the kind words! It's great to hear our app has made size chart management smoother for your store. We'll be sure to pass the shoutout to Markson. Glad the video guide helped get everything running just right, and thanks for the recommendation!
If you need help with anything else, you know where to reach us!
Using free version, but looks brilliant and also support reacted on my question (Markos in my case) in few minutes with minor issue when we changed theme. Overall been with a guys for several years and I can only recommend it!
Hi SANYA team!
Thanks for the great feedback! It's fantastic to hear you've had such a smooth experience and that Markson was quick to assist. Long-term users like you help show the value of responsive support and reliable tools, even on the free plan.
Please don't hesitate to reach out if you need help with anything else!
总是发生同样的问题，当我们点击尺码的时候，插件就消失了
We appreciate your feedback and understand your frustration. Our team worked diligently to resolve the issue and successfully fixed it twice, but unfortunately, the changes didn't apply due to the theme helper extension interfering with the settings.
We want to ensure everything works as expected, and someone from our team will be reaching out shortly to assist you further. We appreciate your patience and the opportunity to improve your experience.
- Kiwi Management Team
Unreliable app with major functionality issues. The "Import Product Table" feature is completely broken - the "Select" button is unresponsive. I've been reaching out to their support team for a week, but they still haven't fixed this basic problem. Save your time and look elsewhere.
We want to assure you that our team is fully committed to supporting our merchants. We've been actively responding to your support requests and asking for more details to troubleshoot, but we haven't received a reply.
Rest assured, we're working around the clock to resolve this as quickly as possible. Our team will reach out again shortly, and we're ready to assist whenever you're available.
We appreciate your patience and look forward to getting this resolved for you.
- Kiwi Management Team
The app is great and provides exactly what I need to create multiple size charts for specific products. The interface is user friendly, customizable and integrates seamlessly. Customer support is excellent with quick response time and persistence until the problem is solved.
Hey there KNIPEX Shop and team!
Thank you so much for the wonderful review! We're glad that you like our app's user interface and features. We're also thrilled to hear that our team was able to help you out and provide prompt responses.
If you need help with anything else, you know where to reach us!
Un service client exceptionnel!
L’équipe de Kiwi Size Chart Recommender a surpassé mes attentes. Ils m’ont aidée à peaufiner ma charte de grandeur selon mes demandes spécifiques, en prenant le temps nécessaire pour s’assurer que tout était parfait et conforme à mes produits. Leur patience et leur expertise m’ont permis de créer une expérience utilisateur optimale pour mes clientes. Je recommande fortement cette application :)
Hey there LICA Wear and team!
Thank you for your thoughtful review! We’re so glad we could assist you and contribute to enhancing the experience for your customers. Your support and recommendation mean a lot to us.
Please let us know if there’s anything else we can do for you!
Would have been great to have a second "text" column, to allow us adding the EU Sizing without the cm/inches conversion tool bugging.
And The app pluging on the page aint working : it doesn't show anything on the page. I do have to manually add liquid code to enable Kiwi.
Hi Jelly Kvlt and team,
Thank you so much for your feedback. Your input is important to us as it helps us to continue to improve our app. We will do our best to improve our service.
If you have any questions, you can reach out to our team. Thank you for choosing Kiwi!
Je recommande totalement cette application, plutôt simple à utiliser (on se familiarise assez vite à l'outil) et efficace (nous souhaitions des fonctions simples). Le service technique est quant à su nous apporter les réponses et aide nécessaires quand nous en avons eu besoin.
Hi there Parages team!
Thank you so much for the review and recommendation! This helps us a lot and we truly appreciate it. The team also had a great time helping you out! I'll make sure that they get recognized for their hard work.
If you need help with anything else, you know where to reach us!
頁面使用簡單易懂，適合服飾相關的產業應用，如果有問題詢問，也都會在一天之內回覆，也會把問題解決修正到好，非常讓人放心！希望趕快翻譯成繁體中文，因為有些設定還是要繁體中文才能比較容易理解
Thank you so much for your kind words SO ME team!
We're thrilled to hear that you find our app's interface simple and easy to navigate. Our team is dedicated to providing prompt assistance, and we're delighted that we could address your queries.
We'll definitely consider your suggestion to add a Traditional Chinese translation.
If you need help with anything else, please don't hesitate to reach out! We'd be glad to help.
@Update: The top has contacted me and they where sooooo helpfull! It was an amazing meeting where they give me the time to explain the issue in detail! Amazing service and the issue is solved :) Thank you @Hannes and @Lauralynn!
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I have been a loyal user of this application for many years, and generally, I have found it to be a satisfactory tool. However, my recent experience has significantly tarnished my view due to an unresolved technical problem persisting for four to five weeks. The core issue lies with the app's inability to allow translating app's translate the size chart into different languages.
The translation application involved has communicated that resolving this matter would be straightforward on their end; however, they are hamstrung without legal permission from the Kiwi app team. This necessary authorization has been pending for over a month now, leading to a standstill situation.
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During this period, the Kiwi support team's response has been disappointing. I have been advised repeatedly to await a resolution, but there appears to be no real sense of urgency or understanding of the critical nature of this issue from their side. The lack of a translated size chart has directly impacted our ability to cater to international customers, leading to lost orders and revenue.
It is disheartening to see the Kiwi team's nonchalant attitude towards what I believe is a significant problem affecting user experience and sales. This situation reflects poorly on the support infrastructure and customer service ethos of the company.
In conclusion, while this app has served me well in the past, the current lack of support and resolution regarding this technical issue forces me to reconsider its utility and reliability. I hope this review serves as a call to action for the Kiwi team to address and rectify the situation promptly.
Heopfully this review will reach the CEO and he/she might help us solving this issue in a couple of clicks. This is a test for the application wether they are able to understand and feel the urgent need of users.
I hope this review will bring an urgent change.
Hi Karim,
We apologize for the inconvenience that you've experienced with our app. Our VP, Lauralynn, has reached out to you through e-mail to get this sorted out.
Again, we're sorry for the issues you've encountered.
Respectfully yours,
The Kiwi Team
