Reviews (120)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
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Merchants recommend this app for managing marketplace integrations and product feeds across channels like Amazon, bol.com, Zalando, Miinto, and Google Shopping. They highlight powerful feed customization, reliable order and inventory sync, and reduced manual work, even with large catalogs. After initial setup, it’s described as smooth and “plug and play.” Support is consistently praised as fast, patient, and highly effective, with pricing often seen as very fair.
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We discovered Koongo and we must say that we can no longer do without it. Very versatile application and adaptable to the needs of the business. The customer care and help we have received from the team has been absolutely exceptional. Great!
Thank you for your feedback! We're glad to hear Koongo has become an essential tool for your business and that its flexibility meets your needs. It's also great to know you had such a positive experience with our support team.
We use the Koongo app to sync FBR stock and orders from Bol.com with Shopify. The app and the different feeds can be a bit confusing at first glance. But the support is great and through this support everything worked first time. For our use case, a very good app.
With many features available, the setup can feel a bit overwhelming at first. Glad to hear the support team could guide you through it and get everything running smoothly for your Bol.com integration with Shopify. Koongo also offers Bol repricing services and supports all Bol fulfilment methods, including FBB, FBM and VVB logistics.
The best integration you can find. I have the Zalando integration and everything is great, easy to integrate and the product mapping is great. The integration also supports tracking code for both primary and return shipments. Furthermore, the team is always friendly and ready for any request, they will solve any type of problem for you.
Thank you for the great feedback. We're glad the Zalando integration is working well for you and that the product mapping and shipment tracking features have been useful. We also support both Zalando Partner Program and Zalando Connected Retail, including all fulfilment methods automatic shipping document support.
Very good app and an outstanding support (many thanks to Carlos, with his quick and very good support).
We use it especially for selling on Zalando. Koongo imports automatically all orders and returns to Shopify. Shopify knows exactly which article was sold and our finance software (Lexoffice) automatically creates and sends the invoice/credit note to the customer.
Highly recommended!
Thank you for the great feedback! It’s wonderful to hear that Koongo is helping streamline your workflow, especially with Zalando sales and the automatic synchronization of orders and returns with Shopify. Automating these processes — including accurate product tracking and smooth invoicing through your finance software — is exactly what Koongo is designed to support.
Do not use this app for Zalando. First of all, when you connect and sync, it will convert product SKUs to product IDs from Shopify. Why? Because that's better according to the support. It does not matter that your products on zalando are added by SKU and zalando requires you to add products with SKUs and specify SKUs on documents added to the shipped order. Secondly, you wait a very long time for support responses. Third, Koongo is able to completely mess up the prices of products, by doing so, it swaps SKUs with other products. I was waiting 24h for the support to correct SKU's so it will show correct prices on Zalando. I told them that I will leave bad opinion if the won't help. And I had to change it on my own :-)
Fourth most important, it is unsuitable for syncing orders from Zalando, because there is no way to send a return shipping number back to Zalando. What is mandatory. The support has no idea how Zalando works, they keep asking about things they should know if they offer to sync your store.
The application is quite complicated, if you manage to set it up it works quite well for syncing stock and prices. But for just one functionality it is way too expensive.
Hi,
I'm sorry for the difficulties you faced while setting up your Zalando connection. As discussed, you had previous listings created on Zalando and your product prices were affected by an incorrect initial product feed configuration.
In Koongo, you have the possibility to specify the Shopify attribute that will serve as your Zalando SKU, there's no issue with that. Additionally, Koongo supports Zalando shipping & return tracking codes sync., however, it is crucial these codes to be available within your Shopify platform.
In case you would like to give Koongo a second chance, we will be happy to assist you from the very beginning.
Kind regards,
Fast customer support and everything works! Great app if you need to sell on marketplaces. Easy and good documentation also.
Ottimo servizio, assistenza perfetta.
We're pleased to hear that you’re happy with both the service and the support. Feedback like this is always appreciated and motivates us to keep improving.
Works flawlessly and the support is insanely fast
It’s great to know the app works smoothly for you and that our support team responds quickly when needed
Ottimo servizio! e ottima assistenza clienti!
We’re very pleased to hear that you’re satisfied with both the service and the customer support. Providing a reliable platform together with responsive assistance is something we always strive for. Your feedback is greatly appreciated.
Very handy. Support is super helpful.
Thank you for the nice feedback about our support.
