Kudobuzz Product Reviews & UGC

Lovely app. I am getting reviews on my store as well as my products. I liked this app best because people can review your shop and their service....not just the product they bought. I also love that emails go out to people after they purchase....making it super easy for them to leave a review. And perhaps the best thing about this app is its FREE....which makes it perfect. Highly recommend!

Update, I recently upgraded to the dinner plan and I am enjoying lots of new benefits....like Google rich snippets.....love that one. I have found the support staff to be really great. They are always quick to respond and will work very hard to help.

Quick response time from customer service and quick fix when we had issues with the app (reviews not loading or slow load time). Keeping this app for the emailing features mostly, as this app will send automated emails to your customers asking for a review after 3 weeks post purchase (you can set up your time frame). It also sends an email with a discount code for customers who left a review. Originally got this app to have reviews from Etsy populating on the website but changes that occurred at Etsy made this feature unavailable from an automation perspective. I will still strongly recommend this app to increase the number of reviews on your website!

We made the transition to Kudobuzz because the service on our last review platform was insufficient and almost entirely absent. Even though this platform claimed to be customizable and interactive, we could not get a hold of a representative to help us engage with the features for which we were paying.

After much thought and research, we went with Kudobuzz. Kudobuzz allowed us to import our old reviews, which saved us so much time. Additionally, Cheryl was supportive throughout each step of the process and provided frequent insight into best practices and next steps.

My favorite feature is the ability to collect reviews on our individual products as well as general business practices. Sometimes, customers have things to say that may not relate to product X. Kudobuzz gives customer a place to communicate these thoughts, and for that we are thankful.

The app is OK, if you can make it work without contacting tech support. My recent experience with the team has been dreadfully bad. The short version: my annual renewal failed because the app developer stores old/stale payment data, and doesn't provide any tools for customers to update it or even see it. Renewing the subscription requires getting sent a secret URL to a page that can't be accessed via Shopify or the Kudobuzz dashboard. But then the KB system doesn't process the renewal; you have to "upgrade" manually, and of course any discounts you had are gone. Then you have to re-publish all the hundreds or thousands of reviews that got turned off ("unpublished") when the account renewal failed, but the tool to do this does not actually work, and the tech support team's smug replies are slow and unhelpful. FWIW, I've been a full stack web developer for 25 years, so navigating around a web app is not something I usually find difficult, except in this case because the tools just don't work.

10-6-17 I am happy to report that after my last review update, Cheryl reached out to me immediately and they are working on the issue. So thankful the wonderful KB service we've always received has returned, and was only caused by a misplaced email. :)

Edited 10-4-17 Downgrading my review. After several happy years with this app, problems arose in Aug of 2017 that are not being dealt with. Facebook reviews (a very important part of our marketing)are no longer being displayed and they look like ads instead of reviews. I notified Cheryl on Aug 23. Received a response right away that the tech team would investigate. I again emailed one month later on Sept 22 and have received no response nor resolution to the problem. It is now 10-4 and I feel like Kudobuzz has abandoned us, yet they keep charging us. I can no longer recommend this company unless/until this issue is straightened out. I don't know what is causing such a drastic change in customer service, but it doesn't bode well for the future of this app. I sure hope they're not about to pull the plug on it.

(Original review)I have been using the paid version of this app for almost 2 years now and have found Cheryl to be quick to respond to issues and provide support. It is updated regularly and has been a great help in getting our customers to provide reviews.
Update 11-16-16 I continue have a great experience with this app, and receive magnificent support from Cheryl. It is one of the few apps that is REALLY worth its price.

Needed few tweaks done in order to funcion properly and they have been more than helpful and responsive ! very grateful for the amazing support.

A great app that i love to use and great user interface but since Jun 16 they limit to 50 reviews for free account. Disappointed to know that i have to pay even I just need the basic features of customer leaving rating and just publishing it. Will look for other free alternative apps.

The customer support for this app are absolutely horrible ( David & Naana). They do not respond when they realize something is wrong. There is no way to export your reviews. And they upgrade your subscription to a paid subscription without any warning and will not refund you. Stay far far away. There are much better apps out there.

This app used to be OK, but was always just dog slow to use. However, they recently changed the UI so you can't even assign reviews to products. Any newly imported reviews are just business reviews. Installation was also a horrible pain, and now I'm seeing that there is absolutely no way to export all your reviews from Kudobuzz. I would never recommend this app to anyone.

Supported them when they first started. Initially would give a five star, but they got greedy, changed the plan without any notification. Totally disappointed!