Reviews (294)

Overall rating
4.9
Counts per rating level
  • 96% of ratings are 5 stars
  • 1% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants describe this as an easy-to-onboard, beginner-friendly platform with a clean dashboard. WhatsApp automation for COD confirmation, abandoned carts, order updates, and broadcasts is often called essential for boosting conversions and reducing manual work. Merchants like the multi-channel support, clear analytics, and seamless integration with related tools. Support is frequently praised as fast, proactive, and hands-on, often resolving issues within minutes.

September 13, 2025

Great Experience. Team is very proactive, esp with Shani Kumar who is very involved with our growth and performance. Prompt and supportive!

Nutrispray
India
6 months using the app
GOKWIK COMMERCE SOLUTIONS PRIVATE LIMITED c/o Fineshift Software Inc. replied September 15, 2025

Thank you for sharing your feedback, it truly makes our day.

Knowing we're contributing to your journey inspires us to keep raising the bar. We look forward to achieving more together.

September 11, 2025

Rahul Kumar from the KwikEngage support team helped us a lot with every problem we faced. He guided us politely.

Our Knots
India
5 months using the app
GOKWIK COMMERCE SOLUTIONS PRIVATE LIMITED c/o Fineshift Software Inc. replied September 15, 2025

Thank you for taking the time to share your review.

Hearing from our merchants reminds us why we do what we do. We’re glad to be part of your journey, here’s to growing together.

September 11, 2025

Have had the best experience with gokwik engage and Sweety from the team has been a delight to work with. Have been always helped whenever I needed any help.

SOLUTION
India
About 2 months using the app
GOKWIK COMMERCE SOLUTIONS PRIVATE LIMITED c/o Fineshift Software Inc. replied September 15, 2025

Thank you for taking the time to share your review.

Hearing from our merchants reminds us why we do what we do. We’re glad to be part of your journey, here’s to growing together.

September 9, 2025

Great experience with the app so far, easy to manage and assign chats to the agents. Support team is also quick in resolving any issue. Special thanks to Rahul Kumar for being available 24/7

HUES STUDIO
India
4 months using the app
GOKWIK COMMERCE SOLUTIONS PRIVATE LIMITED c/o Fineshift Software Inc. replied September 15, 2025

Thank you for sharing your feedback, it truly makes our day.

Knowing we're contributing to your journey inspires us to keep raising the bar. We look forward to achieving more together.

Edited November 11, 2025

Akrati from Kwik engage support team, was the only person who knew what i need and helped me. i been asking the same question for several days and no one has resolved it

OUTERWORLD
India
8 months using the app
GOKWIK COMMERCE SOLUTIONS PRIVATE LIMITED c/o Fineshift Software Inc. replied September 15, 2025

Thank you for the kind words and trust.

Nothing makes us happier than seeing our merchants grow and succeed. We are excited to keep building and achieving more together.

September 3, 2025

I would especially like to appreciate Rahul Kumar Sir because I had a truly great experience with Kwik Engage. He played a very helpful and supportive role in resolving my message issue. His prompt assistance and clear communication made a big difference.

D'chica
India
5 months using the app
GOKWIK COMMERCE SOLUTIONS PRIVATE LIMITED c/o Fineshift Software Inc. replied September 15, 2025

Thank you for taking the time to share your review.

Hearing from our merchants reminds us why we do what we do. We’re glad to be part of your journey, here’s to growing together.

September 2, 2025

We have received excellent support from mr. Rahul Kumar

The Yellow Lens Accessories
India
About 1 month using the app
GOKWIK COMMERCE SOLUTIONS PRIVATE LIMITED c/o Fineshift Software Inc. replied September 15, 2025

Thank you for taking the time to share your review.

Hearing from our merchants reminds us why we do what we do. We’re glad to be part of your journey, here’s to growing together.

September 2, 2025

support is really great my both the problems were solved with in 5 mins by Rahul Kumar thanks for the help

KHADI VASTRA UDYOG
India
2 months using the app
GOKWIK COMMERCE SOLUTIONS PRIVATE LIMITED c/o Fineshift Software Inc. replied September 15, 2025

Thank you for the kind words and trust.

Nothing makes us happier than seeing our merchants grow and succeed. We are excited to keep building and achieving more together.

September 1, 2025

Easy onboarding process, Sweety and rajath have been actively helping us to get started with the platform. We are looking forward to scale our business with the entire GoKwik suite!

MyHues Cosmetics
India
7 days using the app
GOKWIK COMMERCE SOLUTIONS PRIVATE LIMITED c/o Fineshift Software Inc. replied September 15, 2025

Thank you for sharing your feedback, it truly makes our day.

Knowing we're contributing to your journey inspires us to keep raising the bar. We look forward to achieving more together.

Edited September 2, 2025

We’ve had a truly great experience with Kwik Engage, and I’d especially like to appreciate Rahul Kumar from the Merchant Care team. He has been extremely helpful and supportive — especially when it came to resolving the Meta flag issue. His prompt assistance and clear communication made a big difference.

Rahul has a very supportive and solution-oriented nature.

Western Era
India
3 months using the app
GOKWIK COMMERCE SOLUTIONS PRIVATE LIMITED c/o Fineshift Software Inc. replied September 15, 2025

Thank you for the kind words and trust.

Nothing makes us happier than seeing our merchants grow and succeed. We are excited to keep building and achieving more together.