Reviews (294)

Overall rating
4.9
Counts per rating level
  • 96% of ratings are 5 stars
  • 1% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants describe this as an easy-to-onboard, beginner-friendly platform with a clean dashboard. WhatsApp automation for COD confirmation, abandoned carts, order updates, and broadcasts is often called essential for boosting conversions and reducing manual work. Merchants like the multi-channel support, clear analytics, and seamless integration with related tools. Support is frequently praised as fast, proactive, and hands-on, often resolving issues within minutes.

August 26, 2025

Great customer service, Rahul Kumar from the Merchant Care team has been extremely helpful with every little bottleneck we faced during the onboarding.

Forgals
India
6 days using the app
GOKWIK COMMERCE SOLUTIONS PRIVATE LIMITED c/o Fineshift Software Inc. replied September 15, 2025

Thank you for sharing your feedback, it truly makes our day.

Knowing we're contributing to your journey inspires us to keep raising the bar. We look forward to achieving more together.

August 26, 2025

Extremely happy with the service provided, special mention to Shani Kumar!

Was very supportive and patiently answered all the different queries i had regarding the tool, keep up the great work!

Tryb
India
5 months using the app
GOKWIK COMMERCE SOLUTIONS PRIVATE LIMITED c/o Fineshift Software Inc. replied September 15, 2025

Thank you for sharing your feedback, it truly makes our day.

Knowing we're contributing to your journey inspires us to keep raising the bar. We look forward to achieving more together.

August 26, 2025

We've had a wonderful experience with Kwik Engage, and a special shoutout goes to Naitik Bhatt from the Merchant Care team.

He has been incredibly supportive in helping us set up campaigns and smoothly handle day-to-day challenges. His solution-focused mindset and calm, patient communication truly stand out.

Zanskar
India
5 months using the app
GOKWIK COMMERCE SOLUTIONS PRIVATE LIMITED c/o Fineshift Software Inc. replied September 15, 2025

Thank you for sharing your feedback, it truly makes our day.

Knowing we're contributing to your journey inspires us to keep raising the bar. We look forward to achieving more together.

August 25, 2025

Excellent app that helps you communicate with your customers effectively and efficiently. It's a no brainer for d2c companies.
Riya has been extremely helpful with issue resolution, advice, and best practices.

Navvayd
India
5 months using the app
GOKWIK COMMERCE SOLUTIONS PRIVATE LIMITED c/o Fineshift Software Inc. replied September 15, 2025

Thank you for sharing your feedback, it truly makes our day.

Knowing we're contributing to your journey inspires us to keep raising the bar. We look forward to achieving more together.

August 22, 2025

Great experience, the best part is team members are very helpful and coordinating
Out of the whole team, Shani has always been supportive and most available

LUNAER WORLD
India
5 months using the app
GOKWIK COMMERCE SOLUTIONS PRIVATE LIMITED c/o Fineshift Software Inc. replied September 15, 2025

Thank you for the kind words and trust.

Nothing makes us happier than seeing our merchants grow and succeed. We are excited to keep building and achieving more together.

August 22, 2025

I had a great experience with Rahul Kumar from the KwikEngage support team. He was extremely professional, patient, and quick in resolving my queries. Rahul explained everything clearly and went the extra mile to ensure I understood all the features and best practices. His support made the whole process smooth and hassle-free.

FIRST LENS
India
3 months using the app
GOKWIK COMMERCE SOLUTIONS PRIVATE LIMITED c/o Fineshift Software Inc. replied September 15, 2025

Thank you for sharing your feedback, it truly makes our day.

Knowing we're contributing to your journey inspires us to keep raising the bar. We look forward to achieving more together.

August 20, 2025

We’ve had a great experience with the GoKwik KwikEngage team. Special thanks to our POC Riya for her outstanding support, quick resolutions, and proactive approach. She made the whole process seamless and helped us focus on growth. Truly appreciate the professionalism and dedication!

Mamicha
India
5 months using the app
GOKWIK COMMERCE SOLUTIONS PRIVATE LIMITED c/o Fineshift Software Inc. replied September 15, 2025

Thank you for the kind words and trust.

Nothing makes us happier than seeing our merchants grow and succeed. We are excited to keep building and achieving more together.

August 19, 2025

Great Experience with Rahul Kumar from Kwik Engage Support Team. Very help full and looking forward working with him! First time, had such a great detailed discussion from their team. Keep it up.

thejanki.com
India
5 months using the app
GOKWIK COMMERCE SOLUTIONS PRIVATE LIMITED c/o Fineshift Software Inc. replied September 15, 2025

Thank you for the kind words and trust.

Nothing makes us happier than seeing our merchants grow and succeed. We are excited to keep building and achieving more together.

August 19, 2025

Gokwik resolves any issue within minutes, appreciate the proactiveness! Rahul Kumar from the Merchant Care Team is very patient and guides you step by step if you encounter even a small issue. Thank you for your support!

ORE OFE
India
25 days using the app
GOKWIK COMMERCE SOLUTIONS PRIVATE LIMITED c/o Fineshift Software Inc. replied September 15, 2025

Thank you for sharing your feedback, it truly makes our day.

Knowing we're contributing to your journey inspires us to keep raising the bar. We look forward to achieving more together.

August 14, 2025

Amazing Service and prompt support from the Kwikengage team. Rahul Kumar from KwikEngage's support team is absolutely fantastic! He is quick to respond, very knowledgeable, and always goes above and beyond to help.Truly appreciate his dedication and support—highly recommended!

Underrated Club
India
About 1 month using the app
GOKWIK COMMERCE SOLUTIONS PRIVATE LIMITED c/o Fineshift Software Inc. replied September 15, 2025

Thank you for the kind words and trust.

Nothing makes us happier than seeing our merchants grow and succeed. We are excited to keep building and achieving more together.