CWILL Loyalty & Referrals
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Reviews (807)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
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Merchants say this is a complete loyalty and referral solution for building “real” programs beyond simple discounts. They like the easy setup, strong points and referral features, and ability to reward online and offline actions. Customizable branding, emails, and multi-language support are praised, as are integrations like Klaviyo and Judge.me. Many report higher repeat purchases and referrals, and describe support as fast, friendly, and proactive.
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I rarely leave reviews, but Trustwill Loyalty truly deserves one.
The platform itself is already one of the most complete loyalty and referral solutions I've found on the market. It offers an impressive number of features and possibilities to build a real loyalty program instead of just giving away discounts.
But what really makes the difference is the support team.
I often have the chance to be assisted by Cassie, and every single time I come with one question, I leave with five problems solved.
Not only does she answer the issue I came for, but she also spots things I didn't even know existed, explains how to improve them, and helps me optimize my store far beyond my initial request.
That kind of proactive support is incredibly rare today.
Thank you, Cassie, and thank you to the whole Trustwill Loyalty team. Working with people who genuinely care about their customers' success makes all the difference.
Hello,
Thank you so much for taking the time to leave such a thoughtful and detailed review. It truly means a lot to us! 💙
We're delighted to hear that CWILL Loyalty has been helping you build a meaningful loyalty program and that our support has made a positive impact on your experience.
Your kind words about Cassie are especially appreciated. She'll be incredibly happy to read the wonderful feedback you've shared, and we'll make sure your message is passed along to her. Knowing that her proactive support has helped you optimize your store beyond your initial questions will mean a great deal to her.
Thank you once again for your trust and support. We're grateful to be part of your journey and look forward to continuing to help your business grow.
Best regards,
CWILL Loyalty Support Team
We've been using TrustWILL Loyalty for more than one year and we never encountered any problems. The support team is always on point and helped us with everything we needed.
Hi there,
Thank you so much for your wonderful feedback and for trusting TrustWILL Loyalty over the past year!
We’re truly happy to hear that you’ve had a smooth experience and that our support team has been able to assist you whenever needed. Your kind words mean a lot to us and motivate our team to continue delivering the best possible service.
We appreciate your continued support and look forward to serving you for many more years to come.
Best regards,
TrustWILL Support Team
Very good
Great service!!
Hello there,
Thank you for your positive feedback! We’re glad to know that you’re satisfied with our service, and our team is always here to support you whenever you need assistance.
Best regards,
TrustWill Loyalty Support Team
great assistance!
Hilfe erhalten nach 24 St. sehr schnell , sachlich. Einfach zum Empfehlen
Hallo,
vielen herzlichen Dank für Ihre tolle Bewertung! 😊 Es freut uns sehr zu hören, dass Sie unseren Support als schnell, professionell und hilfreich empfunden haben. Ihre Empfehlung bedeutet uns sehr viel und motiviert unser Team, weiterhin den bestmöglichen Service zu bieten.
Sollten Sie in Zukunft weitere Unterstützung benötigen, sind wir jederzeit gerne für Sie da. Vielen Dank, dass Sie sich für TrustWILL entschieden haben! 💙
Mit freundlichen Grüßen,
Ihr TrustWILL Loyalty Team
Support: 5/5 very responsive
Features: 5/5 more on the roadmap
Customizations: 4/5 (sometimes the descriptions could be better about what happens in the background)
Overall: 4,8/5 -> very good app!
Hi there,
Thank you so much for your feedback! 🙏 We’re thrilled to hear that you found our support and features helpful. We appreciate your note about customizations, your input helps us improve the clarity of descriptions and make the experience even better. We’re constantly working on enhancing the app, please stay tuned for more updates.
Best regards,
Trustoo Loyalty Team
Unfortunately their customer support is unable to understand some simple queries which wasted 2 days going around in circles talking to him.
The customer support experience plus, their app having a few limitations we decided to mak a change to a new provider.
Hello Dope Skin Co,
Thank you for your feedback. We are so sorry to hear about your experience and truly appreciate you sharing it with us.
We understand how frustrating it must have been to feel that your questions were not clearly understood, and we sincerely apologize for the inconvenience caused. Providing clear and efficient support is very important to us, and we take your comments seriously.
Following your feedback, we arranged for a manager to connect with you directly, and we’re glad that most of your concerns have since been addressed. We’ll continue working on improving our support experience to ensure better clarity and efficiency moving forward.
We also want to thank you for your suggestion regarding the referral page. We value your input, and our development team is already investigating this feature. We’ll be sure to keep you updated once it becomes available.
If you ever consider revisiting TrustWILL Loyalty, we would be more than happy to support you and ensure a smoother experience. In the meantime, please don’t hesitate to reach out if you need anything.
Thank you for your understanding and trust!
Best regards,
TrustWILL Loyalty Team
We’ve been using Trustoo on our Shopify store and are truly impressed with both the functionality and ease of use. The app integrates seamlessly and offers all the features we need to manage and display reviews effectively. What really stands out is the support team — they respond incredibly fast and always provide clear, step-by-step instructions that make everything easy to understand. Highly recommended!
Hello,
Thank you so much for your kind words! We’re thrilled to hear that TrustWill has been helping you manage and display reviews smoothly on your Shopify store. It’s wonderful to know that our support team could assist you effectively and make things easy to understand — we always aim to provide clear guidance so our merchants can get the most out of the app.
Your recommendation means a lot to us, and we look forward to continuing to support you and your store!
Best regards,
TrustWILL Loyalty Support Team | Channelwill
Excellent App with Great Support!
We've been using Loloyal for our vape store, and it's been a great experience so far. The referral system is easy to set up and works smoothly. It helped us launch a smart “refer and save” campaign that both attracts new customers and rewards existing ones, win-win!
Their support team is super responsive and always ready to help, even if it takes a bit of back and forth. The integration with Klaviyo is useful, and the ability to customize the loyalty and rewards setup makes it very flexible.
There’s still some room for improvement (like syncing more referral data into Klaviyo), but overall, it’s a powerful tool that adds real value to our store. Highly recommended if you’re serious about customer retention and word-of-mouth growth!
Thank you so much for your kind words and detailed feedback! We're happy to hear that Loloyal has been a great fit for your store and that you’re enjoying the referral system and flexibility of the app.
We truly appreciate you highlighting areas for improvement, like syncing more referral data into Klaviyo. Your insights are valuable to us as we continue to enhance the app.
If you have any other suggestions on how we can improve and ensure you have the best possible experience, we’d love to hear them. And as always, feel free to reach out if you need any assistance—we’re here to help!
Best regards,
Cassie | Loloyal Support Team
