Reviews (447)

Overall rating
4.6
Counts per rating level
  • 88% of ratings are 5 stars
  • 3% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 7% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants say this app greatly streamlines and automates returns and exchanges, with a clean, user-friendly interface for both customers and staff. They highlight strong configuration options, advanced exchanges, custom reporting, and smooth integrations with Shopify and 3PLs. Many report fewer support tickets, time saved, and a more efficient post‑purchase experience. Support is frequently described as fast, thorough, and highly collaborative, with ongoing product improvements.

September 18, 2025

Their support team is so responsive!

FIGS
United States
About 8 years using the app
Loop replied September 24, 2025

Such great feedback, thanks so much for sharing! We 💙 our support team!

September 10, 2025

Great customer service and quick response time!

SEE
United States
Over 3 years using the app
Loop replied September 24, 2025

This is awesome feedback, thanks for sharing! 💙

August 27, 2025

was great!

Catori Life
United States
Over 4 years using the app
Loop replied September 24, 2025

Thanks for dropping in a review 🌟 We’re so glad to hear you've had a great experience!

August 26, 2025

Quick and helpful response

jacandmooki
Australia
About 3 years using the app
Loop replied September 24, 2025

Thanks for sharing your experience, glad we could help out quickly! 🙌

August 26, 2025

Very helpful and responsive customer support.

Mountain Khakis
United States
Over 2 years using the app
Loop replied September 24, 2025

This is great feedback, thanks so much for sharing!

August 25, 2025

Helpful support team

Therasage
United States
9 months using the app
Loop replied September 24, 2025

Thanks so much for leaving a review! We’re glad our support team was able to help 🙌

July 31, 2025

Had a great experience with their service team!

Imperfects
United States
About 4 years using the app
Loop replied August 20, 2025

So happy to hear that 😊 Reach out anytime and we'll be there!

Edited October 22, 2025

Fast, clear and helpful!

Kotn
Canada
About 4 years using the app
Loop replied August 20, 2025

This is awesome feedback! And thanks so much for the shoutout to our support team 💙

June 24, 2025

Great Support Team always so helpful

Basically
United States
5 months using the app
Loop replied July 18, 2025

Thanks for the love! 💙

June 17, 2025

Quick and efficient customer services.

Rest
United States
Over 2 years using the app