Reviews (447)

Overall rating
4.6
Counts per rating level
  • 88% of ratings are 5 stars
  • 3% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 7% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants say this app greatly streamlines and automates returns and exchanges, with a clean, user-friendly interface for both customers and staff. They highlight strong configuration options, advanced exchanges, custom reporting, and smooth integrations with Shopify and 3PLs. Many report fewer support tickets, time saved, and a more efficient post‑purchase experience. Support is frequently described as fast, thorough, and highly collaborative, with ongoing product improvements.

December 19, 2025

Very helpful

TradeMutt
Australia
Almost 5 years using the app
December 17, 2025

Always quick to reply and assist!

Beach2Ocean
United States
7 months using the app
December 17, 2025

So easy to use, great support, great workflows and automations.

Thirdlove
United States
Over 3 years using the app
December 8, 2025

Great support!

Dogistry™
United States
About 2 years using the app
November 22, 2025

Support team is really helpful!!!

Liaison the Label
United States
4 months using the app
November 19, 2025

Really helpful and responsive support!

Stoko
United States
Over 2 years using the app
November 17, 2025

Thanks for the prompt response.

Okanui
Australia
7 months using the app
November 7, 2025

So bad!! No unboarding, salespeople lie to you that everything is possible, while it's not !!! The worst app I've ever seen on Shopify.

Wet For Her
United States
Over 1 year using the app
October 20, 2025

Quick and friendly service

Alo Yoga
United States
Over 3 years using the app
October 16, 2025

Amazing!

Our Place
United States
Over 4 years using the app