Reviews (791)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
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Merchants describe this subscription platform as intuitive for both admins and customers, with a polished portal that reduces support tickets. Many report lower churn, higher retention and LTV, and subscriber growth driven by optimized cancellation flows, rewards, and failed payment recovery. They value robust analytics, customization, and seamless migrations from other apps. Support is frequently praised as fast, proactive, and strategic, with advice that measurably improves performance.
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Support has been good. Loop is working well for us.
Shuanshi was very helpful! I had a very confusing issue with the subscriptions and my customers, but Shuanshi fixed everything for me while I was doing my errands, she was very kind, professional and effective! I totally recommend to use the chat before following any misleading tutorials online, including AI chats. Thank you!!
Great experience with the Loop
Great app to use and customer support is very helpful!
"Big shoutout to Suraj from the support team! Jumped in via live chat and solved my issue fast, no back and forth, just straight to the point. Loop has been a great app for managing subscriptions on our Shopify store and the support makes it even better. Highly recommend!"
Prince, solved my issue very quickly ... I couldn't manage to put the subscription online and he showed me how with a personalised Loom video which he literally recorded with my store for me special. Great service!
Devak and his team at Loop were so patient and helpful with our migration process. I was worried about how all our subscriptions would be transferred over to them, but they handled everything perfectly and I am so excited to be using Loop. Their portal is extremely user-friendly, easy to manage, and very clear. Himself and his team responded to me within the hour every time I had questions or needed assistance. 10/10 recommend using Loop Subscriptions. Devak went above and beyond helping me and implementing new features on my store without hesitation.
Loop team is always quick to help us with issues and Saurav has been great at jumping on quick calls with our tech team to resolve issues. Karan, our newest account manager, has also helped us reduce churn rate by providing specific ideas he sees working for other merchants as well.
Saurav Singh you are always so responsive to our questions and very thorough in explaining things whether that's through providing a step by step procedure or a Loom video - you hit on every detail.
Thank you for exceptional support!
Amazing help from Shriya, Thank you, Shriya, with your help we will be able to help our customers navigate *****
