Reviews (791)

Overall rating
5
Counts per rating level
  • 98% of ratings are 5 stars
  • 1% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants describe this subscription platform as intuitive for both admins and customers, with a polished portal that reduces support tickets. Many report lower churn, higher retention and LTV, and subscriber growth driven by optimized cancellation flows, rewards, and failed payment recovery. They value robust analytics, customization, and seamless migrations from other apps. Support is frequently praised as fast, proactive, and strategic, with advice that measurably improves performance.

September 11, 2026

amazing onboarding team! Special thanks to Jagrit and Vikanshi

Bumzzy
United States
5 months using the app
September 4, 2026

I had an issue with some of the colours on my customer portal not being correct, and Vishal took the time to try to guide me on how to do it, but when that didn't work, he made sure it was fixed for me. Thank you for your help

Renbe UK
United Kingdom
7 months using the app
September 2, 2026

Awesome app and awesome support. Whenever I need something, the first person I speak to fixes it for me. You rarely see that nowadays!

Mullevia
United States
3 months using the app
August 27, 2026

The onboarding with Tarun at Loop was great. He did a great job configuring my store and all is working well. the process was very easy for me. I am very happy with the customer service and the app!

Code of Harmony
United States
9 days using the app
August 25, 2026

Devak has been incredible in helping me set up everything on the back-end. Highly recommend him.

Salée Hair
United States
27 days using the app
August 24, 2026

Customer service is exceptional - whenever we raise an issue with Loop, they are always on top of it and ready to help.

Fresh-Pressed Olive Oil Club
United States
10 months using the app
August 24, 2026

A great experience using Loop to manage our subscriptions. Naz and the team have been very helpful with our queries, helping us run our subscriptions smoothly through their platform.

Vitl
United Kingdom
7 months using the app
October 6, 2026

Our start with Loop has been great. Onboarding was smooth, support via Slack is super fast and helpful, and our bi-weekly meetings bring lots of great ideas to optimize our account and grow subscriptions. Highly recommend!

VEGDOG DE
Germany
3 months using the app
June 19, 2026

We run a fairly large Shopify store with many thousands of active subscribers. We originally set everything up using a different subscription app, but as we grew, we kept running into issues that became increasingly frustrating. Eventually we decided to switch to Loop, and it was one of the best decisions we've made. The migration process was excellent and really well handled.

Loop has been a game changer for us. It's really easy to use, everything just works, and the support team has been excellent whenever we've needed them. They respond quickly and help solve any problems.

The platform has been built to handle businesses of any size, it scales really well. I'd happily recommend Loop to anyone looking for a subscription app on Shopify.

Thrive Protein
Canada
7 months using the app
September 15, 2026

The Loop team is really next level! They helped us with the migration step by step, much appreciated. The support and onboarding team operates at a very high standard, and nice to see that the results from switching also pays off in our store, so our customers love the services as well, makes our job a lot easier! So happy with the decision, thanks all of Loop team, and especially your shining star who handled our move from another platform, 10 stars for her!

NutriGap
Sweden
4 months using the app