Reviews (792)

Overall rating
5
Counts per rating level
  • 98% of ratings are 5 stars
  • 1% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants describe this as a strong subscription platform with excellent onboarding and “next level” support. Migrations from other tools are called seamless, with careful planning and post‑launch hypercare. The app is intuitive, reduces support tickets via self‑service portals, and focuses on retention with flexible cancellation, rewards, and failed payment recovery. Merchants also praise flexible configuration, solid analytics, and reliable performance at scale, often highly recommending it despite premium pricing.

September 15, 2026

The Loop team is really next level! They helped us with the migration step by step, much appreciated. The support and onboarding team operates at a very high standard, and nice to see that the results from switching also pays off in our store, so our customers love the services as well, makes our job a lot easier! So happy with the decision, thanks all of Loop team, and especially your shining star who handled our move from another platform, 10 stars for her!

NutriGap
Sweden
4 months using the app
August 12, 2026

Onboarding has been great and the guys there are super helpful. I've had many questions along the way and they always take the time to answer and help with a smile. Very nice guys and a hardworking, dedicated team. Highly recommend Loop.

CRUSHS
United States
3 months using the app
August 11, 2026

The app has been great and the customer service has been very responsive and helpful!

RedDrop Inc.
United States
About 1 year using the app
August 10, 2026

Great experience thus far! The app is very user friendly and the team is very informative.

Fièra Cosmetics
United States
2 months using the app
August 10, 2026

App works fine, has many options. Best part is the responsiveness of the team: plugged in via slack, responsive, and have consistently helped us see things through.

VEDIC LAB
Germany
11 months using the app
Edited September 21, 2026

Love the app, support has always been on point as well. Suraj & the others make sure to solve your problems. Saurav assisted me on so many things, great service rep. Thanks a bunch.

Vitera
Malaysia
6 months using the app
September 3, 2026

What really stood out to us was the support after the migration. The Loop team continued to work closely with us, helping us troubleshoot issues and making sure everything was running smoothly. Having a team that stays involved beyond the initial onboarding makes a huge difference.

FreeTheRoots LLC
United States
4 months using the app
June 16, 2026

We've used Loop Subscriptions for our brand for quite some time now, and the experience has been excellent.

Before Loop, we tested several other subscription platforms, but none came close when it came to customer support and responsiveness. The Loop team has consistently been available whenever we've needed help, providing fast, personalized 1-on-1 support and helping us optimize everything from subscription setup to retention flows.

One of the biggest wins for us has been a noticeable reduction in churn. The subscription management experience is much smoother for customers, making it easier for them to manage, modify, or pause their subscriptions without frustration. That improved customer experience has translated directly into better retention for our business.

The platform is reliable, easy to use, and backed by a team that genuinely cares about helping merchants succeed. If you're running a subscription-based brand and evaluating options, Loop is easily one of the best solutions we've worked with.

Highly recommended.

Healora™
United States
4 months using the app
August 6, 2026

Fantastic app! We love all the features Loop has to offer, especially the bulk actions, they save us so much time. A huge shoutout to our account manager Ishika, who is always super helpful and quick to answer all of our questions. Highly recommend!

Nutra Naturals
Australia
11 months using the app
August 3, 2026

very happy with them - especially Naz from their support team is a big help on a daily basis.

Evora
United States
3 months using the app