Reviews (795)

Overall rating
5
Counts per rating level
  • 98% of ratings are 5 stars
  • 1% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants describe this as a strong subscription platform with excellent onboarding and “next level” support. Migrations from other tools are called seamless, with careful planning and post‑launch hypercare. The app is intuitive, reduces support tickets via self‑service portals, and focuses on retention with flexible cancellation, rewards, and failed payment recovery. Merchants also praise flexible configuration, solid analytics, and reliable performance at scale, often highly recommending it despite premium pricing.

August 7, 2023

I always get amazing support from Atul at Loop and the response is alway timely and accurate. It gives me a huge amount of confidence in the Loop platform because even if I'm faced with a difficult issue I know that excellent support is easily accessed. Thank you Atul and the Loop team!

LOVESKIN
New Zealand
4 months using the app
Loop Solutions Inc replied August 9, 2023

Thanks a ton for the awesome shoutout and the kind words!

Me and rest of the crew are absolutely thrilled to be your go-to support squad. 🚀

We're here to tackle any issue that you face. And we're super excited to know you're feeling super confident in the platform.

We are building Loop for long-term subscriptions growth 🚀

Cheers,
Atul and Team Loop

April 11, 2023

Excellent platform and amazing customer service! They are always there to help with questions or concerns.

WeightCare
United States
4 months using the app
Loop Solutions Inc replied April 12, 2023

Thank you for this amazing review, Team WeightCare!
We are super excited that you chose Loop as your subscriptions growth partner.

More subscriptions power to you 🚀
Team Loop

Edited July 14, 2023

Loop support never fails, to be there for you - amazing help - thanks Abel, Atul and the entire Team Loop

NXT LVL WATER
United States
6 months using the app
Loop Solutions Inc replied March 15, 2023

Thank you for this amazing review! Honestly made our day 😊
Super excited to work with you all

More subscriptions power to you in 2023 🚀

Cheers,
Abel and Team Loop

January 18, 2023

Excellent subscription service - have used them for 30 days and theimprovements is amazing. Great onboarding!

White Flamingo Lash
United States
About 1 month using the app
Loop Solutions Inc replied January 19, 2023

Thank you for this great review! So happy that you loved our onboarding.
More subscriptions power to your team 💪 🚀

Thanks,
Team Loop

January 26, 2023

The level of service is wonderful. They have been very proactive in messaging me to optimize our experience.

Zaza Coffee Store
United States
About 1 month using the app
Loop Solutions Inc replied January 26, 2023

Thank you for this amazing review, Team Zaza Coffee!
More subscriptions power to you in 2023 💪 🚀

Thanks,
Team Loop

August 24, 2022

Immediate friendly support to get me all up and running in under 30 minutes! So happy I decided to go with Loop!

Arrow It Forward
Canada
About 1 hour using the app
Loop Solutions Inc replied August 26, 2022

Thank you for this amazing review! We are glad that you liked our support! We are here in case you need assistance with anything else.

Thanks,
Team Loop

December 14, 2022

Very helpful - step by step service to help me get all set up. Would definitely recommend their service.

Thanks

Henry's Coffee Company
United Kingdom
1 day using the app
Loop Solutions Inc replied December 14, 2022

Thank you for this review! We are happy that you liked our support.

More coffee subscribers growth to you!

Thanks,
Team Loop

May 18, 2023

Easy to install and if support is needed, they take care of you well. So far the app is working just as is should.

MIXOLOGIE
United States
3 months using the app
Loop Solutions Inc replied May 22, 2023

Thank you for the kind words, Team Mixologie! We are so glad that you selected us as your subscriptions growth partner :)

Thanks,
Team Loop

March 16, 2023

Im new to the app but I had a great call with their support team and they were super helpful getting it set up for me!

cantiqLA
United States
3 days using the app
Loop Solutions Inc replied March 17, 2023

Thanks for choosing Loop as your subscriptions partner, Team cantiqLA!
Super excited to grow together 🚀💪

Thanks,
Abel and Team Loop

June 5, 2023

Great experience with customer support. Fast and responsive. Everything is working well and has been. Excellent service.

nutroslim
United States
About 2 months using the app
Loop Solutions Inc replied June 6, 2023

Thank you for the kind words, Team nutroslim 😊

We are very excited that you chose us as your subscriptions growth partner 🚀
More subscriptions power to you 💪

Cheers,
Team Loop