Reviews (795)

Overall rating
5
Counts per rating level
  • 98% of ratings are 5 stars
  • 1% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants describe this as a strong subscription platform with excellent onboarding and “next level” support. Migrations from other tools are called seamless, with careful planning and post‑launch hypercare. The app is intuitive, reduces support tickets via self‑service portals, and focuses on retention with flexible cancellation, rewards, and failed payment recovery. Merchants also praise flexible configuration, solid analytics, and reliable performance at scale, often highly recommending it despite premium pricing.

January 26, 2023

Very good experience so far. The setup is quite straightforward and really solid customer support that is very responsive.

Synthesis Organics
Australia
3 months using the app
Loop Solutions Inc replied January 27, 2023

Thank you for this great review, Team Synthesis Organics!
More subscriptions power to you in 2023 💪 🚀

Thanks,
Team Loop

December 23, 2022

Honestly the best all around. If you need help, their customer service is absolutely amazing. We will absolutely recommend!

Sapari
United States
3 months using the app
Loop Solutions Inc replied December 23, 2022

Thank you for this kind review, Team Sapari! This made our day.

Thanks,
Team Loop

March 10, 2023

Good and immediate customer service . Definitely better than some of the other apps out there for subscriptions and bundles.

Mars By GHC
United States
28 days using the app
Loop Solutions Inc replied March 10, 2023

Thank you for this amazing review, Team Mars By GHC!
Super excited to be working with you!

More subscriptions power to you 🚀

Thanks,
Team Loop

March 31, 2023

Couldn't be happier after moving over from Recharge. It loads quicker, handles multicurrency and customer service is excellent.

SmilePro Worldwide
Australia
11 months using the app
Loop Solutions Inc replied April 3, 2023

Thank you for this amazing review, Team SmilePro!
We are so happy that you decided to chose us as your subscriptions partner :)

Super excited to work with you 🚀

More subscriptions power to you 💪
Team Loop

January 16, 2023

This is a great app built by a great team!

It's so easy and convenient I couldn't wish for more.

Best customer support experience ever.

MEL Science
United Kingdom
8 months using the app
Loop Solutions Inc replied January 16, 2023

Thank you for this great review, Team MEL Science.
More subscriptions power to you 💪 🚀

Thanks,
Team Loop

Edited July 9, 2024

Working with Loop Subscription has been a breeze! Manan graciously helped with every step of the way in regards to my questions. Highly recommend!

Biodynamic Coffee
Canada
Over 1 year using the app
Loop Solutions Inc replied February 24, 2023

Super excited to work with you, Team Biodynamic Coffee! We are so happy that you chose us as your subscriptions growth partner.

Yes, our customer portal and widget design is 100% customizable! Our features are not only innovative, but practical as well.

Thanks,
Team Loop

May 11, 2023

Great app, exactly what I needed. Customer service was impeccable. I highly recommend this app to anyone looking to implement subscriptions on their site!

La Daje
Canada
24 days using the app
Loop Solutions Inc replied May 14, 2023

Thank for your kind words and recommending Loop to others, Team La Daje. We are super excited to have you onboard with us 😊

More subscriptions power to you 🚀

Cheers,
Team Loop

September 8, 2022

very good experience with their team, set up meeting and call immediately and take care all the questions. Also the App is good user friendly, easy to use !

Fish Hippie
United States
17 days using the app
Loop Solutions Inc replied September 8, 2022

Thank you for this amazing review! We are happy that you liked our support!
Feel free to get in touch with us if you want any other assistance.

Thanks,
Team Loop

June 5, 2023

I had a great experience with Loop. I moved over from Appstle because their support team never could resolve my issues. Loop was quick and has a better interface!

West Shore Wine Co.
United States
About 1 month using the app
Loop Solutions Inc replied June 6, 2023

Thank you for the kind words, Team West Shore Wine Co. 😊

We are very excited to have you with us. So happy that you chose us over other subscription apps in the marketplace.
More subscriptions power to you 💪

Cheers,
Team Loop

August 30, 2022

The Subscriptions management system works well, and the team is super helpful in getting everything setup & servicing ongoing issues. Great team that listens to feedback

BoundbyWine
Singapore
7 months using the app
Loop Solutions Inc replied August 30, 2022

Thank you for this amazing review! We are glad that you liked our support! Your feedback is critical for us to build a world-class subscriptions app.

We are here in case you need assistance with anything else.

Thanks,
Team Loop