Reviews (794)

Overall rating
5
Counts per rating level
  • 98% of ratings are 5 stars
  • 1% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants describe this as a strong subscription platform with excellent onboarding and “next level” support. Migrations from other tools are called seamless, with careful planning and post‑launch hypercare. The app is intuitive, reduces support tickets via self‑service portals, and focuses on retention with flexible cancellation, rewards, and failed payment recovery. Merchants also praise flexible configuration, solid analytics, and reliable performance at scale, often highly recommending it despite premium pricing.

August 27, 2025

We've been using Loop for a while now, and it’s been exactly what we needed. The platform is easy to use, works smoothly, and makes managing subscriptions simple. Support is quick and helpful whenever we have questions, always providing clear answers and practical solutions right away. Highly recommended.

En Cavale
France
About 1 year using the app
Loop Solutions Inc replied September 11, 2025

Thank you for the wonderful feedback! We’re so glad to hear that Loop has been a great fit for your needs. It’s awesome to know that our support team has been helpful in resolving any questions you’ve had. We really appreciate your recommendation!

- Loop team

August 8, 2025

Very positive experience with the whole team. Very convenient and constantly being optimized, close support and a lot of options to increase subscription revenue and retention while decreasing the churn rate. I also like the option to include a bundle builder, would definetly recommend!

Rosental Organics
Germany
3 months using the app
Loop Solutions Inc replied September 11, 2025

How lovely! We’re overwhelmed to hear that you’ve had such a positive experience with the team and that the features, including the bundle builder, are helping boost your subscription revenue and retention. Your recommendation means a lot to us!

- Loop team

July 21, 2025

We've been using LOOP for over a year, and the experience has been excellent. The app keeps getting better, and the team is incredibly responsive and helpful.

We've tested several other solutions before, and LOOP stands out as best-in-class in terms of service—plus, the pricing is very competitive.

Highly recommended.

Evive USA
Canada
12 months using the app
Loop Solutions Inc replied September 11, 2025

Thank you so much for the fantastic review! We’re thrilled to have been part of your journey for over a year and are excited to keep improving your experience. Your recommendation means the world to us! 🙌

- Loop team

April 1, 2025

We've been using Loop Subscriptions for several months now, and it has completely transformed the way we manage our subscription business. The app is intuitive, flexible, and packed with features that make recurring revenue easy to scale—whether you're just getting started or already running a mature subscription model.

But what truly sets Loop apart is their incredible customer support. I want to give a special shoutout to Saksham, who has gone above and beyond to help us with every single question, customization, and hiccup along the way. His responses are lightning fast, thorough, and always solution-oriented. It's rare to find this level of dedication and genuine care in a support team.

From onboarding to advanced setup tweaks, the team has made us feel fully supported every step of the way. Highly recommend Loop to any brand looking for a robust, reliable, and well-supported subscription solution. Thank you!

BYVIDA
Germany
5 months using the app
Loop Solutions Inc replied June 16, 2025

Thank you so much for the glowing feedback! We’re thrilled to hear that Loop has transformed your subscription business. It’s fantastic to know that our app’s flexibility and features have helped you scale with ease.

A big thank you to Saksham for going above and beyond in supporting you—your recognition means a lot! We’re proud to be a part of your journey and will continue to provide the best support as you grow.

- Team Loop

March 12, 2025

We initially made the switch because our previous provider was increasing costs without offering additional value. Loop, on the other hand, not only provided more features but also delivered a much better experience. We’ve already recommended Loop to multiple companies.

One of the standout features has been cancellation prevention, which has had a drastic impact on reducing churn. Beyond the product itself, the support from the Loop team is next level. From the founders to our account reps, the team is highly attentive, and everything happens seamlessly over Slack. No clunky ticketing systems or long wait times. It genuinely feels like a partnership focused on improving retention together.

Four Sigmatic
United States
10 months using the app
Loop Solutions Inc replied June 26, 2025

Switching to Loop sounds like it was a great decision for your business! We’re so happy to hear that the added features and cancellation prevention have made such a positive impact on your retention. It’s fantastic that the seamless support experience has made working with us feel like a true partnership. Your recommendation to others means a lot, and we’re committed to continuing to support your growth and success!

- Loop Team

February 27, 2025

We’ve had a fantastic experience with Loop Subscriptions! The tool is highly customizable to fit our specific needs, and their team has been incredibly responsive, always going the extra mile to help us optimize our setup. We’re especially impressed with the continuous rollouts of new features and analytics options that keep improving the platform. Highly recommend for any business looking to enhance their subscription model!

HER ONE - Female Health & Wellbeing
Germany
7 months using the app
Loop Solutions Inc replied June 26, 2025

It’s great to hear that Loop has been such a valuable tool for your business! We’re thrilled that our customization options and responsive support team have helped optimize your setup. We’re always working on improving the platform, and it’s wonderful to know the new features and analytics are making a positive impact. Thank you for the high recommendation—we’re excited to continue supporting your subscription journey!🙏

- Loop Team

May 31, 2024

La meilleure application de gestion d'abonnement ! C'est simple TOUT est possible avec eux, ils trouvent toujours des solutions pour que vous soyez satisfait. Nous échangeons principalement avec Nihal, qui est ultra réactif et toujours présent pour nous aider ! Une équipe aux petits soins, qui est très facile à contacter ! Leur SAV est toujours disponible dans l'heure pour répondre à nos problèmes ou bugs ! Nous sommes plus que ravis ! Merci à eux pour leur travail et longue vie à Loop !

Anatae
France
5 months using the app
Loop Solutions Inc replied June 5, 2024

Thank you for the amazing review, Team Anatae! We're delighted to hear that our team has provided excellent support. Your satisfaction is our priority, and we're thrilled to be your subscription management choice. Here's to continued success together with Loop :)

May 24, 2024

By far the best subscription app. Our company used to work with every other subscription app before finding Loop. Their features are much more advanced than other apps. We have direct communication with their team so we have A1 support and we constantly work together to find strategies. The migration was seamless compared to the other big apps out there. Our subscription metrics are through the roof since joining Loop and I highly recommend anyone having a subscription-based model to work with Loop.

Good Protein
Canada
8 months using the app
Loop Solutions Inc replied May 29, 2024

We're thrilled to hear about your positive experience with Loop and grateful for your recommendation, Team Good Protein! We're delighted that our efforts have made a significant impact on your business. Looking forward to growing together :)

May 2, 2024

We chose Loop because we were sure its features, especially in churn prevention and upselling, would boost our subscription business. Even with a tight migration deadline, the Loop Migration Team stuck to it 100%. Communication was excellent, and within days, we finished the migration smoothly - which was a great start to our partnership.

Since then, working with our Success Manager has been fantastic. They're on board with our goals, keep us moving forward, and always come up with ideas to win and retain subscribers, which we really appreciate. Plus, communication via Slack is quick and easy!

mammaly
Germany
4 months using the app
Loop Solutions Inc replied May 6, 2024

We're thrilled to see your amazing review, Team Mammaly! Super happy that you are pleased with our product features and our commitment to complete a timely and successful migration. :) Seamless migration and proactive support are at the core of our service. Looking forward to continued growth together!

November 6, 2023

Top-notch team and technology. Undoubtedly one of the best subscription apps for shopify on the market. We love the comprehensive out of the box functionality and ease of use of the platform. Moreover, Loop offers commercial capabilities that help optimise revenue and customer satisfaction. Highly recommended for businesses looking to take their subscriptions to the next level.

The Spice Club
Netherlands
6 months using the app
Loop Solutions Inc replied November 8, 2023

Thank for the kind words and shout-out, Team Spice Club 😊

We are super happy and excited to have you on board 💪
Together we are going to take subscriptions to the next level 🚀

Cheers 🥂
Team Loop