Loox ‑ Product Reviews App
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Reviews (9,908)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
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Merchants say this app boosts trust and conversions by showcasing visual reviews with photos and videos, often increasing sales and helping new customers decide what to buy. They like the clean, customizable widgets, automated email requests with discount incentives, and tools to import and manage thousands of reviews. Many call it worth the price, and frequently praise support as fast, professional, and proactive in resolving issues.
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We've used this app for years and would highly recommend. Has great tools and they are always looking to improve and add new features.
We’ve had a major issue with Loox referral codes adding duplicate items to cart that customers can’t remove. Reported months ago with proof, still not fixed. Cost us sales and returns. Support treated it like a new issue. Not recommended.
Hey, thank you for your honest feedback. We're genuinely sorry we fell short - both with the issue itself and with the support experience along the way. That's not the standard we hold ourselves to. We've reached out to you directly and look forward to making this right.
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I loved the attention to detail and how quickly they replied. Thanks Dan!
Ive worked with Loox for a few months now and its been solid, its a bit pricey but the price is worth the extra buyers it'll bring you. Leogen, a member of the customer support team was very helpful and replied instantly to my questions when I needed help with something.
excellent
Some customers leave "customer" instead of a name, and I cannot add a name in. Some customers are not great at the tech side and want me to help.
Awesome review app! Easy set up, looks seamless on the site. Reviews started pouring in the same day. We couldn't be happier. Plus, I had a support issue (that was entirely my fault), and Dolev jumped in and took care of it immediately. Highly recommend.
Great app with very helpful support. The team responded quickly and assisted us with customizing our store exactly as needed. Special thanks to Ilyn for the fast and friendly support!
Ein tolles Tool. Der Customer Service antwortet schnell und effizient. Joyce war sehr hilfsbereit.
