Loox ‑ Product Reviews App

Liz helped today to solve an I ssue I struggled with for 2+ hours. She was professional and her patience overwrote my frustration of not getting ahead with building my webshop. I am really thankful for her assistance. She made my day!

Rina was extremely helpful in helping us setup the app and widgets, and ensuring that everything was displaying correctly!

Excelente para generar confianza a los clientes

Good!

good app

love it ...

excelente

Loox is a platform that has outgrown my needs

I’ve been a Loox user for many years, and during that time I’ve watched the platform steadily become more expensive while its core value has narrowed. The focus has shifted toward adding secondary features, while the simple, elegant review experience that originally made Loox great has become increasingly constrained by pricing tiers.

What I need as a store owner is straightforward: a clean, reliable review app that makes it easy and rewarding for customers to leave honest reviews and photos. That authenticity directly improves trust and conversions, and it’s the primary reason I use a review platform at all.

Loox still does this well, but the monthly review limits seriously undermine the value. Being capped at 300 reviews per month across all plans makes it feel like you’re constantly being nudged to upgrade, even when your needs haven’t changed. At this point, unless cost truly doesn’t matter, I can’t recommend Loox as a first choice anymore.

Other review apps have caught up over the years, and it’s refreshing to finally have viable alternatives. I hope the increased competition pushes Loox to revisit its pricing structure. The feature sets per plan are solid, but the review limits are the real problem. Removing them entirely and adjusting entry-level pricing would be a much more honest and compelling approach.

Already seeing amazing results...would love to be able to sync these with my other reviews avenues, like Google and Yelp, though.

Strong Warning to Merchants

Hidden charges, extremely misleading pricing. Avoid.

This is one of the most unethical and non-transparent Shopify apps I have ever used.

Loox charges extra fees without clear awareness or meaningful consent, purely based on order count — even if you do NOT use any of their so-called advanced features.

We only used Loox for basic product review display on product pages.
We did NOT:

send review request emails

use upsells

use referrals

use discounts or automations

Yet we were automatically charged an additional $40 “usage fee” per month.

When confronted, support explicitly stated that usage fees apply regardless of whether features are used or not, and they refused to refund charges for unused functionality.

This is not a pricing issue — this is a billing trap designed to quietly extract more money from merchants who don’t constantly audit their Shopify invoices.

Serious warning to all merchants:

Check your Shopify bills every month

Do NOT assume you’re only paying the base plan

Many stores are likely being overcharged without realizing it

I genuinely regret installing this app.
I wouldn’t even give it one star if that were possible.