Lucky Orange Heatmaps & Replay

Lucky Orange Heatmaps & Replay

Reviews (901)

Overall rating
4.6
Counts per rating level
  • 86% of ratings are 5 stars
  • 6% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 5% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants recommend this app for understanding real visitor behavior and improving conversion rates. They highlight session recordings, live visitor view, heatmaps, scroll maps, and funnel/form analytics for spotting UX issues and guiding A/B tests and design changes. Many report significant conversion lifts after acting on insights. Merchants find setup easy, the interface intuitive, and support responsive and thorough, with helpful onboarding and guidance on tracking and analytics.

January 16, 2025

Excellent advice received from Emilia with strategies to increase my conversion rate.

Vanto
South Africa
3 months using the app
Lucky Orange LLC replied January 24, 2025

Thank you for your review! Our team loves to help our customers get as much as they can from Lucky Orange, and our 15-minute call is a great way to accomplish it. Thanks again for your review, and don't hesitate to reach out with any questions.

Cheers - Emilia from Lucky Orange

January 15, 2025

Really inciteful to see where people are stopping, spending more time on, skipping past. Really valuable!

Pet First Aid with Dr. Olga Lynn
Australia
6 days using the app
Lucky Orange LLC replied January 16, 2025

Thank you for your review! There is really nothing like seeing exactly what people are experiencing to help you make improvements that drive more sales and happier customers! Thanks again, and don't hesitate to reach out if you need anything!

Cheers - Jordan from Lucky Orange

January 9, 2025

wonderful insight. you are able to see what your customers are doing on the site and I especially love the heatmap. overall the site works really great.

Soi Parfums llc
United States
22 days using the app
Lucky Orange LLC replied January 16, 2025

We love to hear that getting a front seat to your customers’ online interactions has been just what you needed to grow your business. It's incredible how visitor behavior helps you identify ways to improve your Shopify store! Thanks for your review, and please reach out if we can provide any assistance!

Cheers - Justin from Lucky Orange

January 10, 2025

Such great insights about my store! Because of Lucky Orange i've been able to analyze a ton of data and make changes in order to optimize my store for more conversions

Long Stay
United States
7 days using the app
Lucky Orange LLC replied January 16, 2025

It sounds like you’ve been able to dive right into the insights and find ways to improve your website! Love to hear how getting that first-hand look at what customers do and experience can make such a difference for your business and website. Thank you for the review and don’t hesitate to reach out should I or my team be able to assist you in any way!

Cheers - Justin from Lucky Orange

January 7, 2025

So far I love how Lucky Orange shows me what's happening on my site. The heatmaps and recordings are so great to have!

Eliana Piers
Canada
5 days using the app
Lucky Orange LLC replied January 9, 2025

Thank you for your five-star review! Gaining that front-row experience to see how your customers interact with your website makes all the difference in growing your business. Heatmaps and recordings provide incredible insights into what people are really doing and what might be stopping them from checking out. Thanks again, and don't hesitate to reach out if we can help you in any way!

Cheers - Justin from Lucky Orange

January 4, 2025

Highly recommended, including for non-geek beginners like myself, super user friendly and intuitive navigation that yields immediately actionable insights: kudos, and the customer support is great too, speedy and effective, go for it!

Sports Lab
Hong Kong SAR
8 days using the app
Lucky Orange LLC replied January 9, 2025

We appreciate your review and recommendation! Our team designed Lucky Orange to be easy to install and use for everyone, regardless of experience or background. You shouldn't need to be a "geek" to optimize your Shopify store! We love that you've found Lucky Orange to be so user-friendly and intuitive, and that your visitors' behavior has provided actionable insights for improving your Shopify store. Thanks for the shout-out to our support team—we love supporting our users, both now and in the future! Thanks again, and don't hesitate to reach out if you need anything!

Cheers - Jordan from Lucky Orange

January 2, 2025

Emilia was super helpful in my onboarding and making sure that I had everything set up correctly to begin optimizing and make a difference in my website!

Horse Help
United States
About 6 hours using the app
Lucky Orange LLC replied January 9, 2025

Thank you for your review and your kind words! I love talking to customers like you to introduce our 20+ tools and answer any questions you may have. The more you learn about your visitors and their experiences, the better you'll be able to make data-driven updates that lead to measurable success. Thanks again for your review, and we’re here if you need anything else!

Cheers - Emilia from Lucky Orange

December 24, 2024

Great to see what customers are doing on the website

The Pampered Bath
United States
5 days using the app
Lucky Orange LLC replied January 2, 2025

These are words we love to hear! Seeing what your customers experience in real time can give you the insights you need to address their needs quickly and prevent any barriers to conversion. Thank you for this five-star review and for your business over the last year! Please let us know if you need anything!

Cheers - Emilia from Lucky Orange

December 22, 2024

App works great - the one time I had an issue, Emilia and the tech team were quick to to find the solution and help.

uniquexyou
United States
22 days using the app
Lucky Orange LLC replied December 24, 2024

Thank you for your review! So glad we were able to connect and start to get the issue resolved. We’re always here to support our customers’ successes. Visitor behavior is invaluable as you grow your website, and there's no time to waste when there are conversions on the line! Don’t hesitate to reach out if we can be of service in any way.

Cheers - Emilia from Lucky Orange

December 18, 2024

Great support and service from this app! Jordan took the time to review the many options and features they offer which can be invaluable to improving CRO!

B The Light Boutique
United States
11 days using the app
Lucky Orange LLC replied December 20, 2024

I love talking with our customers about how to best leverage Lucky Orange, and I’m so glad you found the call beneficial! We’re always here to support our customers’ success and are thrilled that we were able to impress you with our technology, onboarding, and customer support. Thank you for your review, and we’re here if you need anything!

Cheers - Jordan from Lucky Orange