Lucky Orange Heatmaps & Replay
Meets our highest standards for performance, design, and integration. Learn moreOpens in new window
Reviews (900)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
Feedback submitted
Merchants say this app gives clear visibility into real customer behavior and conversion blockers. They highlight session recordings, heatmaps, funnels, and form analytics for spotting UX issues, especially on checkout, and report conversion lifts after fixes. Beyond heatmaps, merchants value live chat, visitor profiles, AI‑powered insights, and easy Shopify setup. Many recommend it for growing stores and praise the fast, hands‑on support and helpful onboarding.
Refine
-
By rating
very helpful!
Thank you for your review! We’re thrilled that you’ve been able to get so much from Lucky Orange visitor behavior. Again, we appreciate your review, and we're here should you need anything else!
Cheers - Jordan from Lucky Orange
Amazing service!! I previously used Lucky Orange before and had a great experience. Recently relaunch our brand and wanted to get set up right away but was having some minor tech issues. Reach out to the team and they quickly resolved the issues within in mins. Justin Tomlinson and the entire engineering team were super helpful, patient and thoughtful. They made my small business feel valuable and will be continuing to use this amazing app. Thank you again.
These are words we love to hear! We’re always here to help our customers be as successful as possible, both now and in the future. Again, we appreciate your review, and we're here should you need anything else!
Cheers - Justin from Lucky Orange
Nifty tool to gather insights and optimization opportunities. Easy install with native app and Shopify, once data available easy navigation to heatmaps and scroll maps.
Thank you for your review! Seeing exactly what your visitors and customers do and experience on your website through Heatmaps and Scroll Maps can make all the difference in improving your website and growing your business. Again, we appreciate your review, and we're here should you need anything else!
Cheers - Justin from Lucky Orange
i have not activated and paid subscriptions on your app and removed it from my shopify store please remove the charges alert i am getting. i am getting payment reminders please do not send me reminders on shopify as i havent used app or there is no issue of refund there is a issue of reminder payment failure by me in shopify store as i have uninstalled my app from shopify still getting payment failure messages it could lead to my shopify store to get freezed please solve this.
please make a refund now as i have made payments without using your app even a single day please refund.
Thank you for sharing your feedback. We’re sorry for any confusion surrounding your trial and billing.
To clarify, our 7-day trial is completely risk-free, and the post-trial billing setup is entirely optional. Users can decline it or switch to our Free plan at any point without being charged. In this case, our system shows the optional billing was accepted during installation, though we see your account setup wasn't fully completed.
We always want to ensure our customers only pay for value they actually receive. We have been trying to connect with you over the last few weeks to offer a full refund but have not received a response yet. Please feel free to reply to our last email so we can make this right.
Regards - Will from Lucky Orange
Not just Heatmaps, but deeper business analytics to help you grow your business. Highly recommended!
Thank you for your review! Lucky Orange has so many features that can help you see from your customers’ perspective how they are interacting with your store and gain that valuable feedback. Again, we appreciate your review, and we're here should you need anything else!
Cheers - Justin from Lucky Orange
Really well working
Thank you for your review! We’re so happy that you’ve been able to start wading into Lucky Orange! Our team is always here to help our customers be as successful as possible, both now and in the future. Happy tracking!
Cheers - Justin from Lucky Orange
Great app to discover what works and doesn't on the site. Very useful in particular to see what elements are most engaged with on landing pages so we can make informed decisions about repositioning key features.
Thank you for your review! Discovering how your customers interact with your website can make a huge difference in your ability to identify conversion barriers and increase sales. Thanks again for your review, and don't hesitate to reach out with any questions!
Cheers - Jordan from Lucky Orange
I ran into an issue while using Lucky Orange, and the support team guided me through the steps to resolve it. They were patient, helpful, and made the process easy to follow. Everything is working well now. Great customer support!
These are words we love to hear! We’re always here to help our customers be as successful as possible, both now and in the future. Again, we appreciate your review, and we're here should you need anything else!
Cheers - Jordan from Lucky Orange
Que cette application est génial et c’est important de savoir aussi pourquoi que les clients ne se rendent pas jusqu’au panier et de trouver le moyens d’améliorer le tout voilà
Merci pour votre avis ! Nous sommes ravis d'apprendre que la possibilité d'observer de près les interactions en ligne de vos clients vous a permis de développer votre activité. Encore une fois, nous vous remercions pour votre commentaire et restons à votre disposition si besoin.
Cordialement, Justin de Lucky Orange
Dès que j'ai installé l'application, j'ai rapidement eu un contact avec un membre de Lucky Orange (Jordan Dodd). Il m'a montré les différentes manières d'analyser le trafic sur mon site. Excellent! Une offre pour les débutants, moins cher serait un bon moyen de capturer les nouveaux e-commerçants.
Merci pour votre avis ! Notre équipe est ravie d'aider nos clients à profiter pleinement de Lucky Orange, et notre appel de 15 minutes est un excellent moyen d'y parvenir. Contactez-nous par e-mail !
Cordialement, Jordan de Lucky Orange
