Lucky Orange Heatmaps & Replay
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Reviews (900)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
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Merchants say this app gives clear visibility into real customer behavior and conversion blockers. They highlight session recordings, heatmaps, funnels, and form analytics for spotting UX issues, especially on checkout, and report conversion lifts after fixes. Beyond heatmaps, merchants value live chat, visitor profiles, AI‑powered insights, and easy Shopify setup. Many recommend it for growing stores and praise the fast, hands‑on support and helpful onboarding.
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Such a great app, really insightful watching the videos of customers experiences and helping me improve the customer journey without the guess work.
Thank you for your review! There’s really nothing like seeing exactly what people are experiencing to help you make improvements that drive more sales and happier customers. Again, we appreciate your review, and we're here should you need anything else!
Cheers - Will from Lucky Orange
Fantastic insights, use it every day - highly recommend!
Thank you for your review! We’re thrilled that you’ve been able to get so much from Lucky Orange visitor behavior. Please let us know if you need anything!
Cheers - Justin from Lucky Orange
Lo que vengo viendo hasta ahora me parece súper útil. De las apps más completas para hacer Tracking al comportamiento del cliente.
¡Nos encanta escuchar estas palabras! No hay nada mejor que ver de primera mano la experiencia de nuestros clientes para ayudarte a implementar mejoras que impulsen las ventas y la satisfacción del cliente. ¡No dudes en contactarnos si necesitas algo!
Saludos, Jordan de Lucky Orange
Says free 100 sessions per month, then asks to subscribe to $49 after the trial. Misleading
Thank you for sharing your feedback. We’re sorry for any confusion regarding our trial process. We want to clarify that we do offer a permanent free plan.
Our 7-day trial is designed to give you full access to our premium features risk-free. The billing setup during our trial is completely optional; you can decline it and easily switch to our Free plan at any point during or after the trial ends without being charged. You are never charged during the trial period itself.
We’d love to make this right. Please check the email we sent on June 4th; we’re happy to reset your trial so you can enjoy the full experience and ensure your account is moved to the free plan afterward.
Regards - Will from Lucky Orange
I have had troubles with my account. After email contact with Jordan we jumped on a call and it was solved quickly. He also shared useful insights for detailed analytics. Thank you!
Thank you for your review! We’re glad that we were able to resolve your concerns and look forward to seeing how visitor behavior helps you to improve your Shopify store! Again, we appreciate your review, and we're here should you need anything else!
Cheers - Jordan from Lucky Orange
Nice app , if you want in detail your website page reports.
Thank you for your review! We’re so happy that you’ve been able to start wading into Lucky Orange! Our team is always here to help our customers be as successful as possible, both now and in the future. Happy tracking!
Cheers - Jordan from Lucky Orange
We have been recommending Lucky Orange to DTC clients for years, and it consistently delivers the kind of behavioral insight that turns a stagnant 1.5% conversion rate into a 2.5%+ one
Thank you for your review! Using Lucky Orange to analyze your customers is a great way to make meaningful changes on your store that improve conversions and your customer experience. Thanks again for your review, and don't hesitate to reach out with any questions!
Cheers - Jordan from Lucky Orange
App is super easy to navigate and analytics are easily understood and valuable. Video footage of customer activity is so helpful in learning behaviors and discovering flaws in your sight. Definitely recommend.
Thank you for your review! Being able to see what visitors do and experience on your Shopify store can make all of the difference in improving the customer experience and your conversions. Again, we appreciate your review, and we're here should you need anything else!
Cheers - Justin from Lucky Orange
Great app and even better Support. Jordan was very helpful with a bot issue I was having.
Thank you for your review! We’re so happy that we’ve been able to impress you with our technology and customer support and are thrilled to be part of your journey. Happy tracking!
Cheers - Jordan from Lucky Orange
Justin was quick to assist with some user errors I was running into. Him and his team were very responsive and offered screen-sharing for additional trouble-shooting which was quick and helpful. The app has been great and easy to use.
Thank you for your review! We’re so happy that we’ve been able to impress you with our technology, onboarding and customer support and are thrilled to be part of your journey. Thanks again, and don’t hesitate to reach out if you need anything.
Cheers - Justin from Lucky Orange
