Lucky Orange Heatmaps & Replay

Lucky Orange Heatmaps & Replay

Reviews (902)

Overall rating
4.6
Counts per rating level
  • 86% of ratings are 5 stars
  • 6% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 5% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants recommend this app for understanding real visitor behavior and improving conversion rates. They highlight session recordings, live visitor view, heatmaps, scroll maps, and funnel/form analytics for spotting UX issues and guiding A/B tests and design changes. Many report significant conversion lifts after acting on insights. Merchants find setup easy, the interface intuitive, and support responsive and thorough, with helpful onboarding and guidance on tracking and analytics.

October 24, 2024

Just onboarding at the moment and would recommend the on-boarding call. Emilia took notice of what I had out in the call notes and answered my questions on Clarity vs LO with great clarity. Much better than just being bombarded with a standard 'death by PowerPoint'

ShowerSpaah
United Kingdom
3 days using the app
Lucky Orange LLC replied October 25, 2024

I love talking with our customers about how to best leverage Lucky Orange, and I’m so glad you found the call beneficial! No boring presentations allowed. 😊 We’re always here to support our customers’ success and are thrilled that we were able to impress you with our technology and onboarding. Don’t hesitate to reach out if we can be of service in any way. Happy tracking!

Cheers - Emilia from Lucky Orange

October 23, 2024

Just installed the app, and support was fantastic. I can't wait to dig into the data and find my conversion issue.

HappyLuxe
United States
1 day using the app
Lucky Orange LLC replied October 25, 2024

Welcome aboard! If you need anything, we're here to support you. We also offer a free onboarding call to welcome you to our app, introduce you to our 20+ features, and answer any questions you may have. Visitor behavior is powerful for improving sales and enhancing the customer experience. If you’d like to schedule your call or need any assistance, don’t hesitate to reach out to support@luckyorange.com.

Cheers - Emilia from Lucky Orange

October 9, 2024

at first glance Lucky Orange looks good - looking forward to exploring the program in detail!

Aged Care & Medical
Australia
9 days using the app
Lucky Orange LLC replied October 10, 2024

These are words we love to hear! We can't wait to see how you use visitor behavior to grow your website and business. If you need anything, please don't hesitate to reach out to our team at support@luckyorange.com. We are here to support you and are happy to help if you need anything! Happy tracking!

Cheers - Jordan from Lucky Orange

September 23, 2024

Very user friendly and easy to read the data

Momomi
Hong Kong SAR
8 days using the app
Lucky Orange LLC replied September 27, 2024

Thank you so much for sharing the Lucky Orange love! We love to hear that getting a front seat to your customers’ online interactions has been just what you needed to grow your business. Thanks for this five-star review! We are always here if you need anything from our team.

Cheers - Emilia from Lucky Orange

September 9, 2024

Too expensive

Distinctly Living
United Kingdom
2 months using the app
Lucky Orange LLC replied September 10, 2024

Thank you for leaving us your feedback. We appreciate the budget constraints that can come with running a small business, which is why we offer a free plan to get valuable insights at no cost, which is the plan you are currently using. This is in addition to a plan specifically tailored for Shopify users who are just starting out with their online store and looking to grow their traffic and customer base. I would be happy to walk you through the 20+ tools included in your plan and work with you to find a plan that meets your budget and traffic requirements. Please respond to my last email to connect. I’ll be watching our inbox for your email, and I look forward to hearing from you soon.

Best regards, Kelsey from Lucky Orange

August 19, 2024

Not started using this properly yet, but after an onboarding call with Emilia I am excited to get started.... Hopefully Lucky orange will help me get to the bottom of my conversion challenges.

Educational Toys
United Kingdom
5 months using the app
Lucky Orange LLC replied August 23, 2024

We’re so happy that we’ve been able to impress you with our technology, onboarding and customer support and are thrilled to be part of your journey. Our team loves to help our users get as much as they can from Lucky Orange, and our 15-minute app tour is a great way to accomplish it. Plus it’s always great to connect with our customers. We can't wait to hear how visitor behavior helped you spot those conversion barriers. Thank you for your review, and don’t hesitate to reach out if you need anything. Happy tracking!

Cheers - Emilia from Lucky Orange

August 9, 2024

Amazing tool!

Geardoor
United Arab Emirates
5 months using the app
Lucky Orange LLC replied August 12, 2024

Thanks for your review! Being able to see what visitors do and experience on your Shopify store can make all of the difference in improving the customer experience and your conversions. Again, thank you for your review, and please reach out should we be able to provide any further assistance. Happy tracking!

Cheers - Justin from Lucky Orange

August 7, 2024

Amazing & Must Have app for all stores!!

Flexmart
Canada
1 day using the app
Lucky Orange LLC replied August 9, 2024

Thank you for such kind words! These are words we love to hear. We want all of our users to say things like "amazing" and "must-have app" after using Lucky Orange. Thanks again for your review, and our team is here to support you if you need anything.

Cheers - Emilia from Lucky Orange

July 28, 2024

Great insights into my customers' behavior!

Author Valerie Pepper
United States
6 days using the app
Lucky Orange LLC replied July 29, 2024

Thank you so much for your review! There’s really nothing like seeing exactly what people are experiencing to help you make improvements that drive more sales and happier customers. Thanks again for your review, and we're here if you need anything!

Cheers - Emilia from Lucky Orange

July 18, 2024

Provides great data!

dome BEAUTY
United States
11 months using the app
Lucky Orange LLC replied July 23, 2024

It sounds like you’ve been able to dive right into the insights and find ways to improve your store. Love to hear how getting that first-hand look at what customers do and experience can make such a difference for your store. Thank you for the review and don’t hesitate to reach out should I or my team be able to assist you in any way.

Cheers - Jordan from Lucky Orange