Lucky Orange Heatmaps & Replay

Lucky Orange Heatmaps & Replay

Reviews (902)

Overall rating
4.6
Counts per rating level
  • 86% of ratings are 5 stars
  • 6% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 5% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants recommend this app for understanding real visitor behavior and improving conversion rates. They highlight session recordings, live visitor view, heatmaps, scroll maps, and funnel/form analytics for spotting UX issues and guiding A/B tests and design changes. Many report significant conversion lifts after acting on insights. Merchants find setup easy, the interface intuitive, and support responsive and thorough, with helpful onboarding and guidance on tracking and analytics.

November 13, 2023

Excellent, esp customer support!

Studio by TCS
United Kingdom
Over 5 years using the app
Lucky Orange LLC replied November 17, 2023

Thank you so much for this glowing review and special shout-out to our support team! We love to impress our users with our technology and support. :-) There’s really nothing like seeing exactly what people are experiencing to help you make improvements that drive more sales and happier customers. We’re thrilled to be part of your journey and wish you continued success.

Cheers - Emilia from Lucky Orange

November 2, 2023

Great app - easy to setup and provides lots of options

Pinter
United States
10 minutes using the app
Lucky Orange LLC replied November 10, 2023

Nothing feels better than finding ways that make your customer experience better than ever. Thank you for your review, and we’re always here should you need anything!

Cheers - Emilia from Lucky Orange

October 30, 2023

super cool

Ayla Boutique
Australia
5 days using the app
Lucky Orange LLC replied November 10, 2023

Diving into visitor behavior to identify ways to improve your Shopify store is invaluable to growing your business. We appreciate your review, and I’m here if you have any questions!

Cheers - Bradley from Lucky Orange

September 25, 2023

Lots of good data and analytics

BOLDR
United Kingdom
About 1 month using the app
Lucky Orange LLC replied September 27, 2023

Thank you for your five-star review! Getting that front row experience to see how your customers use your website makes all the difference in growing your business. We wish you continued success, and don't hesitate to reach out should we be able to help you in any way!

Cheers - Emilia from Lucky Orange

Edited September 19, 2023

I am thoroughly impressed with their customer support team, especially their leader, Bradley. This app is truly outstanding, and their support is exceptionally helpful and responsive. The level of assistance provided by Bradley and his team is nothing short of remarkable. Their swift and efficient response to queries and issues is a testament to their dedication to ensuring customer satisfaction. I've never encountered a support team as proficient and accommodating as this one. It's evident that they go above and beyond to assist users like myself, making the overall experience with this app truly exceptional. I wholeheartedly recommend it to anyone seeking a top-tier application with unparalleled customer service.

Sowears
Pakistan
About 4 hours using the app
Lucky Orange LLC replied September 27, 2023

I'm always happy to assist our users. We've always prided ourselves on our technology, onboarding and support when assistance is needed. Thank you for your business, review and recommendation! As always, we're here to help. Happy tracking!

Cheers - Bradley

September 4, 2023

Lucky Orange is a game changer for web analytics. It is an exceptional website analytics app that has completely transformed the way I understand and improve my website's performance. With its user-friendly interface, real-time heatmaps, session recordings, live chat, and conversion funnel analysis, Lucky Orange offers everything you need to boost user engagement and conversion rates. It's a must-have tool for anyone serious about website optimization. Highly recommended!

Dr. Moritz
United States
25 days using the app
Lucky Orange LLC replied September 27, 2023

Wow! Thank you for such a comprehensive review and recommendation! We're ecstatic to hear how Lucky Orange has transformed your website analytics experience. There’s nothing quite like the feeling when you see exactly what’s stopping more visitors from turning into customers. Instead of blindly trying to improve your website, you could isolate the issue and fix it. Always here to support your optimization efforts!

Cheers - Emilia from Lucky Orange

August 10, 2023

I'm not rating the app, I'm rating the help Emilia got me when I had problems connecting my email. Thanks to her, I'll be able to use the features.

Naughty Ever After
United States
24 days using the app
Lucky Orange LLC replied August 25, 2023

Emilia here! Thank you so much for this rave review! We love to impress our users with our technology and support. My team and I are here should you need anything! Happy tracking!

Cheers- Emilia from Lucky Orange

November 10, 2025

Cette application fonctionne très bien et c'est toujours agréable de voir la navigation de nos clients via notre boutique en ligne. J'ai eu besoin d'aide et j'ai reçu un excellent service a la clientèle.

Créations Odie
Canada
Almost 2 years using the app
Lucky Orange LLC replied November 17, 2025

Merci pour votre avis ! Nous sommes ravis d'apprendre que la possibilité d'observer de près les interactions en ligne de vos clients vous a permis de développer votre activité. Merci encore pour votre témoignage et n'hésitez pas à nous contacter pour toute question !

Cordialement, Justin de Lucky Orange

November 7, 2025

Ein sehr nützliches Tool, das dabei hilft zu verstehen wo noch Optimierungspotentiale im Shop bestehen.

Lorica Nova
Germany
5 days using the app
Lucky Orange LLC replied January 9, 2026

Vielen Dank für Ihre Bewertung! Wir freuen uns sehr, dass Ihnen der Einblick in die Online-Interaktionen Ihrer Kunden genau das gebracht hat, was Sie für das Wachstum Ihres Unternehmens benötigten. Nochmals vielen Dank für Ihre Bewertung. Wir sind gerne für Sie da, falls Sie weitere Fragen haben!

Viele Grüße – Jordan von Lucky Orange

August 13, 2025

Very useful, I especially like to follow what the visitors do each seconds

Aster
France
7 days using the app
Lucky Orange LLC replied August 15, 2025

Thank you for your review! Being able to see first-hand how customers spend time on your website can make a huge difference for your website and customer experience. Thanks again for your review, and don't hesitate to reach out with any questions!

Cheers - Justin from Lucky Orange