Reviews (288)

Overall rating
4.2
Counts per rating level
  • 70% of ratings are 5 stars
  • 13% of ratings are 4 stars
  • 5% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 10% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants find this app easy to set up and use, even without technical experience, and effective for collecting emails and growing lists. Many use it for newsletters, abandoned cart emails, and campaigns that boost sales and exposure. Integration with email tools is described as seamless, templates as clean and customizable, and reporting and scheduling as useful. Merchants frequently praise reliable performance, responsive support, and strong value, even on free plans.

March 16, 2019

Very simple to set up. Just watch out when setting up as it defaults to live - you can turn this off in settings until you are ready to launch it.

Origami Organelles
United Kingdom
40 minutes using the app
Edited November 25, 2019

I used this app to get shoppers subscribe to my mailing list. Need easier way to customize color to popover. Need to offer branding options at no extra cost.

Dream Daisy Ray
United States
42 minutes using the app
Mailmunch replied November 26, 2019

We appreciate the nice you review you have left us. If you require any assistance please let us know.

October 8, 2019

I signed up for a MailChimp account and today I am unable to login. It says "unable to log you in, please try again". I have tried a million times. I cannot even reach MailChimp without logging in. Maybe this will get a response.

J Knox Designs
United States
14 minutes using the app
Mailmunch replied October 8, 2019

Hi Extremely sorry for the inconvenience. The issue you are facing is covered in the support article provided below. Please note that Mailchimp forms by MailMunch app is offered by MailMunch. MailMunch offers lead generation solutions which can be integrated with Email Marketing Services such as Mailchimp
https://help.mailmunch.com/hc/en-us/articles/115001756089-Accessing-your-MailMunch-account-created-through-MailMunch-Shopify-app

Edited June 15, 2019

Been capturing emails for half a year. Didn't realize the contacts were never added / synced to Mailchimp list. Requiring me to do more work in manually importing contacts and re-doing my email campaigns. Still doesn't sync. Reached out to support, no word heard

Dynasty Clothing
Canada
7 months using the app
October 8, 2020

The app is pretty intuitive, but very limited in the free edition. They hound you for a review using the exact same type of things you can use their app for, so I guess it works. The problem is, I am only writing this review so that popup doesn't keep coming back.

Sahm's Restaurant Group
United States
About 5 hours using the app
Mailmunch replied October 12, 2020

Hi Sahm's Restaurant Group, That is not our intention and I will have this issue looked into. If you require any assistance with your Mailchimp forms by Mailmunch app, please reach out to us through your account.

February 19, 2021

App freezes every 2 seconds as it autosaves. Tried it on every browser and even tried a PC and it still freezes. They told me to clear my cache, cleared it. Same issue. Really considering changing my plan because there's no use in having PRO if I can't even finish a newsletter in a timely fashion. Giving this 3 stars because the app would actually be great if it didn't freeze up.

Vintage Vandalizm
United States
Over 1 year using the app
Mailmunch replied March 10, 2021

Hi Vintage Vandalizm, Apologies for the inconvenience. It is my understanding that this issue was resolved for you. If that is not the case, please reach out to us at "support@mailmunch.co" We will have a zoom screen share call scheduled with you to have this issue reproduced on your end and have it resolved as well.

March 2, 2022

I've been using this app for over a year. It has so many bugs. Features we set up will just stop working and I will not be notified until a customer alerts us that they couldn't sign up for our list or receive a coupon code. Currently, our coupon autoresponder stopped working and the app is prompting me to upgrade to use this feature but I've had the PRO LEVEL subscription since day one. This app is totally unreliable.

Rancourt & Co.
United States
Over 1 year using the app
Mailmunch replied May 12, 2022

Hi Rancourt & Co., Extremely sorry for the inconvenience you had to face. I have reached out to you regarding your concerns. Please respond to that email so we can have this issue fixed for you.

May 23, 2019

I highly recommend this app to grow your customer base. Forms are very easy to use and flexible in how you 'approach' customers eg we wait until the customers have scrolled down the page before asking if they want to sign up. In fact it's been so successful for us that it won't be long until we reach 1,000 customers and need to pay for the subscription - but it's well worth it. Also customer service is very prompt and helpful.

Cheltenham Rare Books
United Kingdom
7 months using the app
December 5, 2018

Seems easy to use. It's a bit overpriced though. The Free version is very limiting. Choosing which upgrade to do is confusing. If you want to simply email a discount code to your subscribed customers, you must upgrade. If you want to use your own custom template with custom html that you create, you must upgrade. For small business, it is way too much. We would have been more comfortable with $5 max per month. Shopify already has a built in newsletter sign-up, and that's about all you get for the free version.

Winnipeg Trading Post
Canada
11 days using the app
June 11, 2020

HORRIBLE APP!!! I just paid twice (accidentally) as I thought my payment didn't go through..my bank card was charged twice and after logging out and logging back into my shopfiy shop, it kept wanting me to upgrade my plan, I spent over an hour with Shopify and MailChimp email support to no avail no help whatsoever, no body wants to work or help. These desk support people are lazy and do not read thoroughly and give you some printed, quick, resolve that has NOTHING to do with your issue! TERRIBLE app and equally terrible customer support from Shopify! So disappointed!

Vendi Vintage
United States
About 6 hours using the app
Mailmunch replied June 12, 2020

We apologize for any inconvenience. We checked your store history and it seems your account was subscribed to a plan which did not offer access to the features you required. A reply from the support desk was sent shortly after with more information on how to rectify the situation.