Reviews (1,520)

Overall rating
4.8
Counts per rating level
  • 83% of ratings are 5 stars
  • 6% of ratings are 4 stars
  • 3% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 7% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants describe this as intuitive and easy to use, even for beginners or those returning to email marketing. They rely on it for newsletters and sales‑driving campaigns, praising templates, customization, segmentation, and tagging. The Shopify integration generally syncs data smoothly, with support helping fix issues. Pricing suits small businesses, and live chat support is frequently called excellent—fast, patient, and knowledgeable, especially for sync, SMS, and automation setup.

March 10, 2026

Lori answered all of my questions. Support was top notch!

JRDG Towing & Trucking Supplies
United States
Over 3 years using the app
March 10, 2026

Mary was great. Even when I accidentally closed the browser and disconnected from our chat, she followed up with email instructions. Brilliant.

More Than Just a T-Shirt
Australia
4 days using the app
March 9, 2026

Mailchimp suppport, Troy has been a great help solving our problem of Bots spamming our list from Shopiy website.

Second Pétale
France
Almost 7 years using the app
April 30, 2026

I had the absolute pleasure of being assisted by Rhedd, and I honestly couldn’t have asked for a better experience.

From the very first moment, he was incredibly kind, patient, and genuinely attentive. He didn’t just “do his job” he truly cared about helping, making sure everything was clear, smooth, and handled with professionalism and ease.

House Of Saya
Israel
5 days using the app
May 7, 2026

Grazie per il supporto e la disponibilità.
L’assistenza è stata chiara, veloce e molto utile nella gestione del problema tecnico con Shopify e Mailchimp.

eCommerce Kyra Lab
Italy
Almost 4 years using the app
March 6, 2026

Seph was very helpful and patient with my query today. Spending lots of time to help me with my query.

Robert E Fuller
United Kingdom
Over 1 year using the app
March 5, 2026

Nadz was phenomenal. They made something that seemed daunting very easy and not terrifying. As someone who has absolutely no clue about any of this, I felt very reassured by how knowledgeable and warm they were. Thanks Nadz for making my 8:30PM support chat feel like talking to an old friend.

The Athletic Community
United States
Over 6 years using the app
April 29, 2026

We are still working through some issues with integration with my older Shopify website but the customer service has been exceptional from SEPH. Thanks so much to the Mailchimp support team.

Parkers Sydney Fine Art Supplies
Australia
About 2 hours using the app
March 4, 2026

Dean answered all my questions

Schneider Clinic
United States
About 2 years using the app
March 4, 2026

Rhedd was very helpful, explaining in a simple way how to reconnect our shopify integration correctly.

Gallop Guru
United Kingdom
Almost 7 years using the app