Reviews (1,519)

Overall rating
4.8
Counts per rating level
  • 83% of ratings are 5 stars
  • 6% of ratings are 4 stars
  • 3% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 7% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants describe this as intuitive and easy to use, even for beginners or those returning to email marketing. They rely on it for newsletters and sales‑driving campaigns, praising templates, customization, segmentation, and tagging. The Shopify integration generally syncs data smoothly, with support helping fix issues. Pricing suits small businesses, and live chat support is frequently called excellent—fast, patient, and knowledgeable, especially for sync, SMS, and automation setup.

February 21, 2024

Email marketing templates or from scratch features not as flexible as we would like.

SOHUM
Australia
10 months using the app
Intuit Mailchimp replied February 28, 2024

Thank you for the review! Can you email mc-ecommappsupport@intuit.com with additional details? We'd like to get more info on your feedback.

February 16, 2024

I HATE the way Mailchimp is pushing to authenticate domain AFTER I did it!

BeCozi
United States
Almost 5 years using the app
Intuit Mailchimp replied February 21, 2024

Thank you for the information here. If the domain is already authenticated, try clearing your browser's cache and cookies. Cached data could cause certain alerts to show again.

January 12, 2024

Extremely expensive for what you are getting. Very limited amount of contact/emails able to send on basic plans. Would not recommend.

irwinfitness
Canada
18 days using the app
November 21, 2023

dishonest and not worth it, lies about cancel anytime, you need to upgrade so you don't ended with spam emails and no real results

Rocket Comics
United States
About 1 year using the app
November 17, 2023

Don't recommend. Mailchimp is always finagling with your email numbers. Spammers constantly sign up at my store. When I delete them, Mailchimp still counts them. It's complete nonsense. Way too expensive. Don't recommend at all.

GREAT DOG CO.
United States
Over 4 years using the app
Intuit Mailchimp replied November 28, 2023

We appreciate the review and we'd like to help. Email mc-ecommappsupport@intuit.com and our team can follow up and help with spam signups.

May 13, 2019

Easy to install and works exactly as intended. Thanks to the ShopSync team for providing this app...

MultipleSupplements.com
New Zealand
6 days using the app
Edited June 18, 2019

Just begun using this app, so far, so good! Had a glitch connecting but support was fast & thorough.

BetterBrighterEasier
United States
5 days using the app
July 26, 2021

It was unfortunate that our issue was not resolved, the CS team was very responsive and supportive.

クスミティー 公式オンラインブティック
Japan
Over 2 years using the app
May 25, 2021

app is giving cache issue by mistake audience was coming which did not below to my store in mailchimp

Head2ToeEssentials
United States
About 10 hours using the app
April 23, 2019

For some reason, I am not able to connect the shopsync at all though I tried. Guess, it thinks I did.

Flatbed Press
United States
About 2 hours using the app
Intuit Mailchimp replied April 23, 2019

Hi Flatbed Press, We're still actively getting stores installed, so it may be a temporary issue with Shopify's servers in certain locations.

Also, if you go to your apps listing page in Shopify, do you see it there? If so, you should be able to click and start the sync process. If not, maybe give it a try in another browser or machine; it could be a cookie or caching issue.

If you want to give it a retry later hopefully things will be resolved. Let us know if you have any follow up questions. Please contact us anytime at support@shopsync.io.