Reviews (162)

Overall rating
4.2
Counts per rating level
  • 78% of ratings are 5 stars
  • 6% of ratings are 4 stars
  • 4% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 11% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants recommend this app as a robust all‑in‑one loyalty, email, and SMS solution that replaces multiple tools and boosts repeat purchases and revenue. They highlight effective automations, strong POS and multi‑location support, and flexible customization for on‑brand rewards and emails. The loyalty program, unique coupon codes, and segmentation are praised, as are smooth migrations, reliable performance, and responsive support that frequently adds requested features.

December 18, 2018

Very intuitive, very impactful, and great customer service on the few occasions you need it. Marsello ftw.

GRAV
United States
10 months using the app
September 7, 2018

This app is simple to use and has definitely helped to grow my subscription and conversion rate. Go for it!

mirasa
United States
6 months using the app
October 2, 2018

This app is nice, simple and minimal, i hope in future they add affiliate program thing it would really help

MYJN
Malaysia
About 9 hours using the app
September 28, 2018

So far so good. It was easy to set up and works smoothly. My customers seem to really like the rewards program.

Old Soul Artisan
United States
3 months using the app
September 30, 2018

Great app with a ton of useful functionality-- Loyalty Rewards, Automated emails for customer retention!! Top notch!

annabel elizabeth
United States
3 months using the app
March 24, 2020

The free version is so easy to use and so easy to explain to customers. I am amazed at how many features this offers!

Inland Mama
United States
Over 1 year using the app
Edited April 13, 2020

Absolutely loving this app, the Marcello team always go out of their way to assist, improve and add more features.

All Things Canine
Australia
Almost 2 years using the app
October 14, 2020

This app is so much more customizable than all the other rewards apps I've tried, and their customer service is great!

Activist Skincare
United States
Over 1 year using the app
Marsello replied October 15, 2020

Thanks for the lovely feedback. We are big believers in customizing your loyalty marketing to suit your business, so that's great to hear!

November 29, 2022

Great help! Very quick and efficient. Really enjoy working with John and the other friendly staff from the support team.

Corbin Rd
New Zealand
4 months using the app
September 5, 2018

So easy to use and maintain with plenty of features available for increasing sales. No hesitation is upgrading per month.

Blackbird Kids Clothing
United Kingdom
12 months using the app