TrustedSite ‑ Trust Badges

TrustedSite ‑ Trust Badges

Reviews (271)

Overall rating
4.6
Counts per rating level
  • 78% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 4% of ratings are 3 stars
  • 3% of ratings are 2 stars
  • 10% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants say this app clearly boosts customer trust and confidence by signaling their store is legitimate and safe, which feels crucial amid online fraud. Badges on product, cart, checkout, and home pages provide peace of mind and can improve conversion and sales. Setup is quick with no coding, the free version is valued for small stores, and support is praised for fast help with installation and badge placement.

April 8, 2015

This is a must have app to help build and reinforce trust with new and existing customers. It was extremely easy to install (I am not technical) and it worked straight away. Thank you.

Blissful Light
United Kingdom
About 1 month using the app
August 24, 2019

work perfectly, very easy to install. great that we can start with a free plan, which is perfect as a startup. freedom to increase to an other plan is necessary. I can recommend the app

4yourdog
Switzerland
32 minutes using the app
August 22, 2019

Security is very important for everyone. If you have this app on your site, it means a lot. We're using the free plan now but we're planning to upgrade soon. Thanks guys!

- jingajuice.com.ph -

Jinga Juice Philippines
Philippines
21 days using the app
Edited August 2, 2021

clunky, slow, and tired of waiting around for support and the never arriving password reset. you cant register your proof of address through the shopify site, you have to go off piste. I wouldnt bother with these guys.

Rugby Radios UK
United Kingdom
24 days using the app
Edited March 15, 2015

McAfee is a great security software however I'm not a fan of this app. I didn't like the outbound external links and the fact that it hides the site's chat box. Uninstalled.

EMFURN
Canada
18 minutes using the app
November 23, 2016

Definitely not recommended. The free version allows only 500 visitors to see the badge before it hides. This is incredibly low. You don't even see the benefits of the pro version with only 500 hits to see if you even want to upgrade. Probably will be uninstalling.

Lucille Ball Desi Arnaz Museum
United States
24 days using the app
May 20, 2019

Unreliable! Installed and initially worked fine for a few hours and then stopped working, where if a customer was to click on the badge it would display "Certification Expired and is not currently McAfee SECURE certified". As a customer, I would immediately abandon a site that displays that above message than a site that simply didn't display the badge at all. I tried troubleshooting to no avail as the McAfee dashboard showed no issues. I would have liked for it to work, but it is what it is. Also, free plan only comes with the badge feature, with no option to adjust position and all other features are behind a paywall. So, would be hard to really ascertain all the benefits of this app through the free limitation.

The Black Seed Co
Australia
About 2 hours using the app
TrustedSite replied May 20, 2019

Thanks for the feedback and we're sorry to hear you had trouble with the app. It looks like you may have encountered this issue because of a billing error when upgrading to our Pro plan. A member of our Customer Care team will reach out to get this resolved for you.

Edited November 27, 2017

I can't change the place of McAfee button on my website, which I was able to. please correct this, I don't understand why you changed it.

Vintyjewellery
United States
16 days using the app
January 31, 2019

The little McAfee approved logo is a nice touch - it may help conversion rate. However, the cost to upgrade to pro version...are you sitting down? It's $500/month...and that's if you get billed annually. Billed monthly it is $625/month. That feels a *little* pricey.

The GFB - The Gluten Free Bar
United States
10 minutes using the app
February 27, 2023

Please pay close attention here before installing.

We have opted for the 349 USD rate. Payment per year. Within just one month, we exceeded the 2000 views included and incurred an extra $149 USD directly. At the conclusion of the tariff you automatically allow that up to 10000 USD can be debited. This billing model is absolutely not ideal and if you are not careful you quickly lose a lot of money. This may all work if you don't have much traffic in your store but as soon as you have a campaign that works well, hundreds of dollars are due here. Without any information before. They charge u and than u will get the information. Happy Birthday :)

The system itself is good, easy to configure and offers many possibilities. It is a pity that it is not enough for further cooperation due to the billing model.

Rollei Digital
Germany
About 1 month using the app