Microsoft Channel

Update: I have now spent several hours appealing and calling support. They don't have any real people that work in the department. I would watch out for this app because they are taking a copy of your entire product catalog before they have even verified the account, and in my case they will not even get me a person to talk to. I feel like my data has been stolen from me and there is no one to talk to. I'm not sure what is going on with this app.

I setup everything and followed the directions exactly. Right after the account is setup I get an email saying the account is suspended and blocked for unusual activity... This is before I have even done anything at all other than to add a credit card to the account. It says that 1,000 plus variants are submitted and pending but if I click on anything in the account it says my access is blocked. I submitted some kind of appeal not sure what it was where it asked for my business documents. I get a response from support suggesting it will take 10 business days. This is just a time waster. Use Google Shopping and don't waste your time. The support wasted another 20 minutes without any result or changes. I will update my review if and when I can get the products to show up. I have no idea why they would do this when I followed the directions each step exactly! I also had a personal merchant account that I can access under my account without any problems. I am a shopify store with your Microsoft app... what in the world is the problem?

The App was easy to setup and I am looking forward to making sales without having to buy paid ads because I am not making any sales as yet being a new store. It's nice to discover that I can sell on major market places without the hassle of creating and listing products individually on each platform.

Once I got it set up it worked well. They did ask for additional documentation and having 3/5 day lead time to have your product feed approved seems a bit long. Also it’s unclear which of your assets get used initially . Over time it becomes more clear - it does require patience.

Tried unsuccessfully to add a payment method. Used valid information for an active card but it was consistently rejected for not containing valid information. After trying a few times I saw that my account had been suspended for Violation of Egregious Policy.
Ridiculous waste of time although I probably should be happy. A process that starts this screwed up is not promising at all. Don't waste your time.

We have been unable to get more than 1 product out of our entire catalog published and active, with no warnings or rejected products, and have been unable to generate any sales, despite excellent success with google ads. Not sure what the problem is, but the product sync does not seem to work for us, which is crucial, so our campaigns can only advertise one of our 100+ products.

Wasted a lot of money paying for $20 + per day campaigns that resulted in no sales.

DO NOT USE! MY ACCOUNT WAS BLOCKED AFTER INSTALLING THIS APP! Saw some traction come in from Bing so figured I would check out the Channel. Set up my Microsoft ad account and then connected them. 5 days later checked out how the $50 per day budget was progressing, but upon logging in the account is "closed" and they cant tell me why. Kind of crazy but there are many other apps that I can spend my ad revenue with. - Mid-sized store we ship about 250+ orders per day. On advanced about to upgrade to Plus

I have had issues with almost every other sales channel I've used.
Every aspect of the Microsoft Channel just worked the way it was supposed to. From initial setup, to creating ads to creating and adding tags. It all just worked. I was blown away.

Then, when I went to create my first campaign (not being familiar with the process, I was worried I'd mess it up) I got a phone call "from ad support" offering to assist me on my Ad Setup.

Again... Blown Away...

On a scale from 1 to 10, you guys get a 25. Well done, Microsoft!

Terrible communication. Vague instructions. Horrible experience with little guidance or feedback. Process is convoluted and overly complex compared to other platforms such as Google Adwords.

Please fix this error and reply to the support email please its been a week.

BELOW ERROR WHEN CONNECTING BING ADS ACCOUNT

Microsoft account connection failed. Please try again later.

LOLz Just got an email asking me to write a review as I am a top user. Seriously a top user? I have had it for a couple years now and not a single sale from it. Glad it's a set it and forget it app. Microsoft is such a joke.