MIDA Replay, Heatmap & Insight
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Reviews (611)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
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Merchants describe this as a powerful, easy-to-use tool for understanding customer behavior and boosting conversions. They value session replays, dynamic heatmaps, and features like Insight Mode, IP exclusion, and suspicious-session filtering for uncovering hidden issues and friction points. Many use it for ongoing site optimization, praise the generous free plan, and highlight fast, proactive support that often unlocks extra sessions and features.
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Support is very responsive and helpful! My technical issue was resolved within a day! Excellent!
It's a great app. The free tier is generous and better than alternatives like MS Clarity. The paid tiers are amazing value compared to paid alternatives too.
Very good app to track analytics. Thank you Jennie for your prompt responses!
I have yet to start using the heatmaps but it seems like a very useful app.
I'm only a new user on the free plan but this app pointed out a few issues I had going on with my site. It's better than feedback!
Jennie was super helpful when I contacted tech support too!
Very useful when analysing customer behaviour. Can see visitors' exact actions. Support team very responsive and cooperative. Great experience overall.
Easy to navigate and very helpful to see how customers interact with your online shop
Thank you for your appreciated review.
We are thrilled to have been of assistance to you. If you require any additional support, please feel free to contact us at support-sbc-tc@bsscommerce.com or through the Live Chat feature in the app.
Best wishes for your business endeavors!
Unbelievably good customer service, and of course a super helpful app that allows us to improve our conversion rate.
Hey there!
Thanks so much for your amazing review! We're thrilled we could help you out. If you need anything else, just drop us an email at support-sbc-tc@bsscommerce.com or hit us up on Live Chat in the app.
Wishing you all the best with your business! 😊
The session replays are very helpfull, the service is good and they reply fast!
Thank you so much for such a valuable review.
It has been our pleasure to help you out so far. If you might need any further support, don't hesitate to contact us again at "support-sbc@bsscommerce.com" or via our Live Chat from the app.
Wish your business all good!
Very good support, reasonable pricing and free plan abilities. Happy about the free plan for now. Thank You! :)
Thank you so much for such a valuable review.
It has been our pleasure to help you out so far. If you might need any further support, don't hesitate to contact us again at "support-sbc@bsscommerce.com" or via our Live Chat from the app.
Wish your business all good!
Amazing app and concept, this is gold for small businesses like us, also thank you for giving us monthly 400 limit free.
Thank you so much for such a valuable review.
It has been our pleasure to help you out so far. If you might need any further support, don't hesitate to contact us again at "support-sbc@bsscommerce.com" or via our Live Chat from the app.
Wish your business all good!
