MIDA Replay, Heatmap & Insight
Meets our highest standards for performance, design, and integration. Learn moreOpens in new window
Reviews (611)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
Feedback submitted
Merchants describe this as a powerful, easy-to-use tool for understanding customer behavior and boosting conversions. They value session replays, dynamic heatmaps, and features like Insight Mode, IP exclusion, and suspicious-session filtering for uncovering hidden issues and friction points. Many use it for ongoing site optimization, praise the generous free plan, and highlight fast, proactive support that often unlocks extra sessions and features.
Refine
-
By rating
It's good but unfortunately numbers of sessions in the plans are low if you have a high traffic site. Could be great if it only stored and counted based on user set criteria. eg. sessions longer than x amount o time of with min. x amount of page views.
Hey there! Thanks a bunch for sharing your thoughts with us. We totally get where you're coming from about the session limits, especially for high-traffic sites. Your idea about customizing the criteria sounds awesome! We're always looking for ways to improve, so we really appreciate your feedback.
If you ever need more help or just want to chat, don’t hesitate to reach out at support-sbc-tc@bsscommerce.com or hit us up through the Live Chat in the app. Wishing you all the best with your business! 😊
Been using this for months and it's been a great help in improving my website and in fact it help me stop a "visitor" in action that copying my website. Really is easy to setup and use!
This is app has been amazing in helping me understand how my customers are interacting with my store so far!
Really happy with Mida and the speed of the support when I needed to solve some issues. Can recommend!
Hi there,
Thank you for your review ⭐⭐⭐⭐⭐
We’re glad MIDA is delivering value for your store. Feel free to reach out anytime if you need support.
Best regards,
MIDA team
Excellent app features and support. Runs very smoothly and the data I'm now capturing is extremely helpful in diagnosing user problems and experience around the store.
Hi there,
Thanks so much for the review ⭐⭐⭐⭐⭐
We’re thrilled that MIDA is helping your store grow. If you ever need anything, we’re always happy to help!
Cheers,
MIDA team
Great app, Mida is a great app that has helped scale my business significantly! Lucy at customer support was a great help through the whole process and set up of the application! 5 Stars and plan to continue to use this application into the future!
I'm very impressed with the record, other heat map tools i've used are all janky and are just a bunch of screenshots stitched together.
Thi is more like a recording. Really cool. I can see a lot of use cases for this app.
Hi GameHive family,
Thanks so much for your review! 🙌 We’re glad MIDA is helping your store - our team’s always here if you need support. 🚀
Cheers,
MIDA team.
Great experience so far. Love to be able to see how people are interacting with my website. Support has been responsive when I have any questions.
Had an issue regarding some inconsistencies with the heatmaps and replays. The team fixed it swiftly and even extended my subscription as an apology. Love the attitude and detailed responses I get! Would 100% recommend.
Despite using the free version, we found it to be highly sufficient, providing access to nearly all the data we needed. The platform is user-friendly and we highly recommend it. Additionally, the customer service is exceptional, with prompt and efficient responses whenever assistance is required. Special thanks to Jenna and Emma for their outstanding support.
Thank you for the 5-star rating!
We're thrilled to hear that you found our free version highly sufficient and user-friendly. It's great to know that you had a positive experience with our customer service team, especially with Jenna and Emma providing outstanding support.
We appreciate your recommendation and look forward to continuing to meet your needs.
