MIDA Replay, Heatmap & Insight
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Reviews (611)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
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Merchants describe this as a powerful, easy-to-use tool for understanding customer behavior and boosting conversions. They value session replays, dynamic heatmaps, and features like Insight Mode, IP exclusion, and suspicious-session filtering for uncovering hidden issues and friction points. Many use it for ongoing site optimization, praise the generous free plan, and highlight fast, proactive support that often unlocks extra sessions and features.
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Great work
the interface is simple, efficient, and very easy to use. and customer service team responds very quickly.
it also offers multilingual support, making it very user-friendly for employees from different countries.
its good and useful i love it
Thank you for the love! Really glad the interface is working well for you and that the multilingual support is making things easier for your whole team. Great to hear our support team has been quick too!
Mida-app.io Team ✨
Superservice 5*
Thank you for the 5 stars! 💚 Our team are very happy to have you with us!
Mida-app.io Team
Other than a lot of the options being paid, in my oppinnion it is one of the best tools to use for replaying checkouts and checking heatmaps on your store. The support is absolutely amazing, always ready to help and has a friendly tone. I have only been using the app for about a week now so take this review with a pinch of salt, but my experience overall has been great.
The app in itself is quite easy to use just like any shopify app, I think that is a must. The tools it provides helps you actually take a look at how customers look around in your store befoe actually buying anything, helping you improve in areas you didn't even know you had to. For example looking at replays today, I just noticed that a lot of people go away from my store just because I do not have enough products. As soon as they go to the actual catalog, they leave, no matter the discounts I have on my current products.
Hi there,
Thank you for your review ⭐⭐⭐⭐⭐
We’re glad MIDA is delivering value for your store. Feel free to reach out anytime if you need support.
Best regards,
MIDA team
This app has been a game changer with the ability to observe how customers interact with the site and opportunities to improve the UX. Would 100% recommend!
Hi PateMe family,
Thanks so much for your review! 🙌 We’re glad MIDA is helping your store - our team’s always here if you need support. 🚀
Cheers,
MIDA team.
This has been a huge help to understand where my clients are focused. Even if they don't purchase, knowing what products they drilled down on is a great help.. Loving this app..
Thank you for the kind words! 🌟 We’re so glad to hear that MIDA is helping you understand where clients focus their attention, even when they don’t purchase. Those insights are so valuable for shaping product and marketing decisions. We’re thrilled you’re loving the app and appreciate your support! 🙌
I highly recommend MIDA:Heatmap. It helped me easily recognize where my site gets the most traffic from, and to observe my customers habits so that I can better improve the website experience.
If you want a Team of developers that does NOT reply fast, Does NOT take pride in their application, and an application that DOES NOT WORK... Then DO NOT GET THIS APP. This team of developers is BY FAR the best out of any that i have worked with. On top of that this app does EXACTLY what its suppose to do, very very efficiently and has provided me with TONS of useful information that i have used to increase my stores conversion rate. Its by far the most useful app i have on my shopify store, being able to see my customers interactions with my website in real time is priceless. I highly recommend this app. DO NOT LOOK ANY FURTHER. You have already found the app you need :)
Such a vital tool for all business owners, you need to know how customers are interacting with the site in order to see areas of improvement. Much better then an ordinary recording app as it includes heat maps too! The support team from MIDA are 10/10 as well. Special mention to Jennie and Quinn as they went above and beyond to help with my problem.
We started using MIDA Heatmap a few weeks ago and it's working well in tracking our visitors. The heatmap and video sessions replay are helpful in understanding our visitors journey, so we take proactive measures to optimize our website. Their customer service is great and helped us troubleshoot an issue till it's resolved. I highly recommend MIDA app!
