Reviews (654)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
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Merchants say this app is a powerful, time‑saving solution for complex multi‑carrier shipping. It automates carrier selection, live rates, box selection, and label generation, helping avoid undercharging and reduce shipping costs. Many praise its flexible rules for controlling services, handling hazmat, and advanced SKU‑based options. Support is frequently described as fast, patient, and highly knowledgeable, with strong help during setup and ongoing use.
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Shashi has been super helpful both times I have needed customer support. He walked thru my exact problem and fixed the configuration. So much nicer than a bot sending you a link to FAQs. Thanks for the great support.
This is our companies first e-commerce store. The team at PH have been extremely helpful all along the way when questions & issues arised in the setup of our store's shipping. They are always quick to respond also.
I was having queries about using the shipping methods. PluginHive was incredibly responsive to answer my questions and also jumped on a zoom call and walked me through the entire process. Very much apprcieated.
Thanks
The app functionality was great and their support turn around time is great. They always respond with in few hours and they are happy to join a quick call to explain. Appreciate their effort in making the useful apps.
Great work by an amazing team. They are extremely responsive and willing to answer questions and fix any issue we have. Definitely this app has one of the best support. Thanks Addina, Jon and others for their attention.
Thank you for taking out the time to leave the review. We’re glad you are happy with the app and the support.
The app can be a little confusing but the customer service is amazing! They call you back within a few hours (or less) and walk you through any and all questions you have - they even work on their end to get you set up!
Thank you so much for sharing your experience with us. We are glad that our team was able to setup the App for you. Please feel free to reach out to us if you have any queries.
Just had a first Zoom meeting and the customer representative was patient with me and the guidance was clear. The functions seem amazing that it can be integrated with the carrier and generates the all the necessary docs!
Service is incredible. Needed help, so put in a query on the help popup and had someone call right away and help me with shared screen. App looks to have everything I was missing, and remove all the annoyances I had with Shippo
I recently implemented this app and needed some guidance on how to use it. As soon as I reached out I was helped by Shashi Kumar, he was outstanding and proficient and fixing my problem and explaining the solution. Thank you Shashi!
This app allows me to set a specific package size for each of my products, which is very important to provide accurate shipping rates. I have only used it for a week, but so far the support team has been super responsive and helpful.
