Reviews (654)

Overall rating
4.9
Counts per rating level
  • 94% of ratings are 5 stars
  • 3% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants say this app is a powerful, time‑saving solution for complex multi‑carrier shipping. It automates carrier selection, live rates, box selection, and label generation, helping avoid undercharging and reduce shipping costs. Many praise its flexible rules for controlling services, handling hazmat, and advanced SKU‑based options. Support is frequently described as fast, patient, and highly knowledgeable, with strong help during setup and ongoing use.

September 15, 2022

This app allows me to set a specific package size for each of my products, which is very important to provide accurate shipping rates. I have only used it for a week, but so far the support team has been super responsive and helpful.

Crating Made Simple
United States
9 days using the app
June 2, 2021

Still on free trail. The app function is good, customer service is pretty quick and professional. But there is needs to improve: no any type of report can be exported, no way to export a summary for all orders shipped out by end of day.

Lierre.ca
Canada
6 days using the app
June 28, 2021

Very well designed app with logical settings layout, customer support is excellent I was having difficulty adding my carrier FedEx - a quick chat with the online support and they linked it for my without an issue. Would highly reccomend.

Pennine Tea and Coffee
United Kingdom
4 days using the app
PluginHive replied July 20, 2021

We are happy to know that we were helpful in the process of integration with FedEx. Thank you for recommending our app.

June 29, 2023

Strong customer service support with good follow up!! Their customer service team is amazing. They are very knowledgeable and extremely helpful. I wish all companies had customer service like this. Issues are fixed in short periods of time

TEAM FD TCG
Hong Kong SAR
4 months using the app
January 20, 2022

I have been using this appt o calculate shipping charges. There are some very handy features like the automation rule which i was not aware of. Prathyusha, from the team, was very patient and helpful to help me set up the app. Thank you so much.

Emperor Akbar Cardamom
India
5 months using the app
December 18, 2020

This app saves me from handling my orders manually through its automated process. Plus the support is highly efficient in answering and resolving the issues I encountered integrating this app. They are super polite and helpful. Keep up the good work :)

eimkaanalkhalij
Saudi Arabia
About 23 hours using the app
PluginHive replied December 22, 2020

Thanks a lot for the review! We’re glad you are now able to fulfill your orders automatically. We are here if you need us anytime. Thank you.

January 3, 2022

The App is quite convenient to integrate multiple carriers calculation into the cart. Most issues are due to the carriers' platform connection. Coach Anees gave me fast and effective support to figure out the issues. Make it simple without painful experience.

direcXource
United States
5 days using the app
PluginHive replied February 22, 2022

Thank you so much for sharing your experience with us. We are so glad to know you are happy and satisfied with our app and support.

February 11, 2022

Jon M was extremely helpful in helping me set up the app to work for the dimensions of our products and thoroughly explained every step of the set up process. He was also integral in helping integrate our already existing carrier accounts into the app. Thanks!

Pryor Custom Craft
United States
3 days using the app
March 1, 2023

Sibi did an amazing job taking me through the App. Extremely thorough and knowledgeable. I am very excited about the features of this app for instance label generation, rates at check out, etc. This is going to make our online business so much more stream lined and efficient!

Bobcaygeon Home Hardware
Canada
About 20 hours using the app
July 23, 2021

The customer service from Pluginhive is unmatched---I asked a question and received a call immediately from a team member that walked me through the options I had for the challenge I was facing. Very few apps I've worked with have been so prompt and comprehensive with their support!

Psychedelic Art Exchange
United States
About 24 hours using the app
PluginHive replied August 4, 2021

We are glad to know that our support has helped you. Thanks you for appreciating our team. This means a lot to us.