NinjaPOD: DTF Print on Demand

I was notified by ninja POD that they have recently began providing a system that tracks inventory within a connected Shopify store. The system was supposed to mark all products at 9999 until they reach 20 units and then it should state the actual quantity until sold out. Then they were to be marked sold out automatically by Ninja POD . This is an odd system, but better than nothing. So after I enabled tracking in the system all of the inventory numbers in my products and their variants were not marked 9999 or 1 through 20 or sold out. The numbers all varied in the thousands and hundreds of thousands. There were shirts that I had created that were stated as in stock in my Shopify store but when I looked in the NInja POD catalog were not even there anymore. I contacted support last week on three separate occasions and have not even received a response. The inventory tracking system does not work properly. I don't feel as though this organization has it all together. Very disappointed in both your app performance and customer service:-(

**Update as of 6/17/26*** We have had a significant uptick in our store volume and NPOD has done amazing. I have to give a shout out to Justyn and the Customer Service team for handling any individual issues that come up so quickly and helpfully, and Omar and the reprint team for getting any 'oopsies' fixed and out the door quickly. Thanks everyone, you are a huge part of our success!

Have to give a shout out to Justyne and the NinjaPOD customer service team. They have been extremely helpful at teaching us the 'ropes' of POD. They are extremely responsive and help explain the 'why' behind answers and actions. We have been very impressed!

We’ve been using Ninja’s consumable products for quite some time, including DTF supplies that we also print in-house, and their products have consistently been phenomenal — from DTF transfers to patches. Because of that positive experience, we decided to transition part of our operation to Ninja’s Print-on-Demand service to reduce internal workload and expand our product offerings without the burden of warehousing large amounts of inventory.

We recently rebranded and are currently soft-launching our new brand using Ninja POD. Overall, the print quality has been solid. Occasionally, we’ve seen minor issues such as crooked or slightly misaligned design placements. To Ninja’s credit, every issue that didn’t pass our strict quality control was reprinted promptly and without pushback.

That said, communication is where things could improve. While corrected products do arrive a few days later, there is often little to no correspondence when an issue is reported. As a POD provider, Ninja isn’t just a vendor — they’re a business partner — and even a short acknowledgment or update would go a long way.

The app functions reasonably well, especially considering Ninja is newer to the POD space, and improvements do seem to be ongoing. However, there are some areas that need attention. Mockups, in particular, are a challenge. On several hoodies, the design editor places artwork too high, overlapping the hood, which forces you to compress the artwork height and distort the aspect ratio — even though 11” x 16” prints are stated as supported. Some products are missing proper placement boxes altogether, including pocket placements, or have placement boxes positioned outside the actual garment. Sleeve mockups look especially rough and resemble animated mannequin renders rather than realistic apparel. More lifestyle mockup choices would also be nice. Especially for back prints. The ability to remove/hide the default branding tags and/or replace with custom tags in the mockups would be great.

Additional app issues include the inability to fully delete products from the system — deleted product names remain reserved, which makes reusing names difficult later. A bulk edit or bulk delete feature is also badly needed. Deleting products one by one, especially when the app returns you to the first page each time, is inefficient and frustrating.

Looking forward, there are several features that would significantly elevate the platform. It would be great to see more transfer options available in POD, such as glitter, puff, foil, and glow-in-the-dark. Patch hats or embroidered hat options would also be a welcome addition, as DTF is not ideal for headwear. Expanding beyond apparel into items like drinkware, candles, or other lifestyle products would help brands offer more variety.

One of the most exciting potential improvements would be enhanced branding options — custom packaging, thank-you cards, or even small inserts like stickers or keychains. Since Ninja already does UV DTF extremely well, this feels like a natural next step to help brands create a more personalized unboxing experience rather than just a folded shirt in a poly bag.

Customer service does appear to be improving, and the introduction of a chat feature is a positive step, though email response times could still be faster. They are also developing an inventory feature, which currently feels a bit rough around the edges, but given that this is peak season, some growing pains are understandable.

Overall, when compared to other POD companies, choosing Ninja still feels like a smart decision. They are clearly on the right path, and we appreciate the effort they’re putting into improving the platform. We’re hopeful for a long, prosperous partnership as we grow together — and we fully expect to update this review to a 5-star rating once these improvements are realized.

Great experience with all orders! Had to reach out to CS for a question and Justyn was very quick and knowledgable with her response!

For a new POD supplier, they got a lot right. HUGE catalog, easy to add and integrate new products into the store, production and delivery efficiency.

Suggestions:
1. Include measurements when adding new designs on to products. I'd like to know my front left chest logo is 3" vs 5" (actually happened).
2. When finalizing product for shopify, include collection list to add products to.
3. Include mockups initially. There's a few extra steps to get the propers mockups added.
4. There are some products that don't have the proper mechanics in place for natural mockups. This leads to not listing those products.

Looking forward to seeing these changes made so I can up my star rating.

Ninja POD integrated easily with our Shopify store, has a great selection of merch, and I love the AI-assist on design, color swapping, and logo selection. Have already received items, worn and washed - this is exactly the solution we've been looking for, all in an easy-to-use platform.

Ninja POD has been a game changer for me! I make most of my sales in person at shows and carry inventory when Im on tour. With Ninja POD everyone who can't make it out to a show or who is in markets i dont get to can now grab anything they want and NinjaPOD has a high quality item shipped to their door in a few days! Highly recommend them if you need custom on demand clothing printed up! 5 stars

I'm rating this a 5 because they have been great! I do wish there was a "ruler" function available in the design builder to help with determining width of design and distance from the collar. Sort of have to guesstimate. The only other thing is, I wish there was at least two hours to adjust an order if needed. Other than that- I have no complaints so far!!

There have only been a few issues with inventory. The descriptions are easy but once you add the size chart to the listing it doesnt allow you to easily type. You have to do one letter then go back etc. it's a weird glitch but an easy work around.
It's easy to design in the program but I do wish we were able to do lower sleeve details.
Would also love the addition of puff transfers as those are so fun.
My customers have not had any complaints!

Ninja has been a god send for our company. From ordering prints on line and pressing them ourselves to there print on demand for our store. Great quality, super fast shipping and if there is a problem a replacement is sent right away! Only thing I wish They had was embroidery so I didn’t have to go to other POD stores!