Reviews (3,198)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
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Merchants describe this as easy to use, with an intuitive interface for designing emails, forms, and automated campaigns. Many highlight strong value versus competitors, praising clear pricing and a helpful free tier. Automations and SMS reliably drive revenue, supported by solid analytics. Merchants report seamless Shopify integration and smooth migrations from other platforms, and frequently commend fast, knowledgeable 24/7 support for technical setup and troubleshooting.
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I love Omnisend! The platform is really easy to use, with a clean and intuitive interface that makes running campaigns simple. The pricing is also very fair — definitely much more affordable than Klaviyo.
What I appreciate the most is the support. My customer success manager, Danyu, has been amazing. She’s professional, responsible, and always takes the time to guide me whenever I need help. She doesn’t just answer questions, she gives thoughtful advice and practical solutions that really make a difference. On top of that, she’s such a kind and approachable person, which makes working with her a great experience.
With Danyu’s help, plus Omnisend’s 24/7 customer service team that always responds quickly, I feel fully supported. Omnisend isn’t just a platform — it feels like having a team that truly cares about my success.
Thank you for sharing such detailed and thoughtful feedback. It’s incredibly rewarding to know that Omnisend’s ease of use, fair pricing, and dedicated support, especially from Danyu — are making a real difference for your business. We’re here to empower your growth, not complicate it. Your success is what drives us, and we’re committed to being the partner that grows with you — always responsive, always evolving, and always focused on delivering real value every step of the way.
We really enjoy using Omnisend, it integrates seamlessly with Shopify, which makes our workflow so much smoother. The platform is very intuitive and easy to navigate, which saves us a lot of time.
The support team and our account manager have been excellent, always responsive, helpful, and genuinely willing to listen to our suggestions and new ideas. It’s great to work with a platform that values feedback and continuously improves. Highly recommended!
We’re so glad Omnisend has made your workflow smoother and easier to manage. It’s wonderful to hear that both the platform and our support team have had such a positive impact. Your recognition of how we value feedback is especially meaningful — it’s customer input like yours that drives our improvements.
A Must-Have Marketing Tool for E-commerce Growth - Easy to use and extremely effective!
As a user since 2022, Omnisend has been a great tool for our growth. The platform is very intuitive, making campaign and automation setup simple. These features have significantly boosted our sales. Plus, their customer support is always quick and helpful whenever we need assistance. Highly recommended!
We’re so glad to hear Omnisend has supported your growth since 2022! 🚀 Making campaigns and automations simple yet effective is exactly what we aim for, so it’s great to know they’ve helped boost your sales. Thank you for highlighting our support team too — they’ll love hearing this. Here’s to even more growth and success ahead!
Omnisend has quickly become one of our favorite tools for running email marketing on our Shopify store. The platform is super straightforward, so setting up campaigns and automations takes no time at all. We especially love the pre-built workflows — welcome emails, abandoned cart reminders, and product promotions — they’ve made it easy to stay consistent and drive more revenue.
The support team deserves a shoutout too — they’re fast, knowledgeable, and genuinely care about helping you succeed. Since implementing Omnisend, our email strategy feels more organized and effective, and the results speak for themselves. A fantastic choice for any Shopify merchant looking to scale smarter.
We’re thrilled to hear Omnisend has become such a trusted part of your Shopify toolkit! 🚀 Consistency and revenue growth are exactly what those pre-built workflows are designed to deliver, so it’s fantastic to know they’re working well for you. Thank you for recognizing our support team too — we’ll be sure to pass that along. Here’s to even more organized, effective, and scalable email marketing wins ahead!
Muy Buena Herramienta.
Omnisend es muy fácil de usar, con plantillas en automatizaciones y en diseños de correo. Su interfaz es intuitiva, el soporte excelente y la integración con mi tienda fue inmediata. Es una herramienta fundamental para crecer en e-commerce.
Muchas gracias por tu reseña! We’re glad to hear the setup, automation templates, and support worked well for you. Our focus is helping you grow your e-commerce business with confidence.
Since installing Omnisend, we've seen a significant and consistent improvement in our marketing ROI. The platform is powerful, but what truly sets it apart is the human support: our Customer Success Manager proactively provides strategic suggestions and even helped us seamlessly migrate data from another app. A must-have for brands serious about growth!
This review feels like confetti to our team! 🎉 ROI on the rise, smooth migration, and proactive guidance — that’s the exact mix we want every brand to feel. Thanks for making us part of your growth story.
Love Omnisend – I’ve been using the platform for quite some time now and can genuinely recommend it!
What stands out most is the human connection. I’ve been working with Matas Z to help one of our brands sharpen their email marketing, and it truly felt like he had our back every step of the way.
The platform itself keeps getting better too – new features are shipped regularly, and it just keeps improving.
If you’re using another EMS and not completely satisfied, you should definitely give Omnisend a try!
Thank you for such an amazing review and for trusting Omnisend with your brand’s email marketing! We’re delighted to hear that both the platform improvements and the human support behind it have made such a difference for you. Our team is always focused on building features that bring real value while making sure you never feel alone in the process. We’re so glad you’d recommend Omnisend, and we’ll keep working hard to exceed your expectations.
I'm extremely impressed with Omnisend. The powerful automation features with a wide range of conditional options have allowed me to create highly targeted and effective email workflows. I'm also a huge fan of the free push notifications, which have become an invaluable tool in my marketing strategy.
What truly stands out is the excellent support. My account manager has been incredibly proactive and helpful, providing great advice in my native language. Their support has given me great peace of mind. Overall, Omnisend is an excellent platform, and I would highly recommend it!!!!!
Hearing that Omnisend has become such a valuable part of your marketing journey truly makes our day. 🎉 Targeted workflows, free push notifications, and support in your own language, it’s exactly the kind of customer-first experience we strive for. Thank you for trusting us and for recommending Omnisend with so much enthusiasm!
HI EVERYONE,
THE PROBLEM I ENCOUNTERED WAS VERY IMPORTANT. I HAD 2 POPUPS THAT WERE DISPLAYED, WHEN NO OTHER APP WAS INSTALLED, BUT ONLY OMNISEND. THE CHATBOT FOUND LINES OF CODE CREATED BY AN APP INSTALLED IN THE PAST, THE LINES WERE PRESERVED, EVEN THOUGH THE APP WAS UNINSTALLED.I HAD TO DELETE IT. THIS CHATBOT IS GREAT, AND EVEN SURPRISING. ALSO IT HELPS ME TO CONFIGURE EVERYTHING IN OMNISEND, STEP BY STEP. OMNISEND IS A VERY HIGH LEVEL APP, OUT OF THE ORDINARY EVEN RARE. THANKS TO THE DEVELOPERS OF OMNISEND
We’re glad the chatbot identified residual code from a previously uninstalled app and helped you remove it, resolving the duplicate popups. It’s great to hear the step-by-step setup support met your needs. Thanks for calling Omnisend “out of the ordinary”; we’ll keep earning that every day.
I wanted to move away from Shopify’s built-in emails and had high hopes for this app. I spent hours setting up templates only to find they were very basic and not much different from Shopify’s. There was also an issue with the review request template, which I had integrated with Stamped reviews. Then I was told they were removing the review request feature entirely, saying they don’t see the value in asking customers for reviews. That’s a crucial part of running an online store. Honestly, the whole experience was confusing and disappointing.
Thank you for taking the time to share your experience. We’re truly sorry to hear that your first steps with Omnisend left you feeling disappointed, especially after the effort you put into setting things up.
To clarify, the feature being retired is our built-in Product Reviews tool, not the ability to send review request emails. You can still fully use integrations like Stamped (and others such as Yotpo) to continue requesting and collecting customer reviews without any interruption. We understand how crucial reviews are for growing a store, and we’ll always support integrations that make this possible.
Regarding templates, our goal is to provide a balance of ready-to-use options and customization flexibility. We’d love to better understand what felt limiting for you so that we can improve. Your feedback helps guide our product development, and we genuinely appreciate you bringing these points up.
While we regret that your experience didn’t match your expectations, we hope to earn back your trust and show you the value Omnisend can bring to your store. If you’d like to continue the conversation, our team is here to help and make sure you get the setup that works best for your business.
